Overall opinion: Madison Van Lines has a solid customer service reputation and their wide range of service offerings means they will likely be able to handle whatever type of move you throw at them. At the end of the day, though, they’re a broker, which means prices and services can vary based on the actual moving company they assign. The company has also only been operating as a broker for 4 years, a relatively short time in the moving industry. We would definitely recommend comparing Madison Van Lines to other interstate moving companies we recommend.
Madison Van Lines is a broker based in the Boca Raton, Florida area that was founded in 2005. Many of the moves Madison Van Lines books either start or end in Florida. But the company can book moves almost anywhere in the U.S. (including Hawaii and Alaska), and also books international moves.
Madison Van Lines is a moving broker, which means it doesn’t own a fleet of moving trucks and employ the crews that help you pack and load your belongings. Instead, it acts as a sort of middle man, connecting you with a network of movers who compete for your booking, which means you’re likely to get a good deal on your move. There are pros and cons to using brokers, but we’ll get into those further down below.
Thinking about booking your move with Madison Van Lines? Read on for our review, including pros and cons, services, prices, and more.
Like any moving company, Madison Van Lines has features we love, and features we don’t. Here are the pros and cons you get when you book with this moving company.
The Good: They Can Handle Just About Any Move
Because Madison Van Lines works with a whole network of moving companies, they can find you a mover to handle just about any job. From local moves to cross-country moves, office moves, antiques, pianos — even international moves, something not a lot of companies offer. You name it, Madison Van Lines can probably book it for you.
In addition to that, we’ve heard great things about Madison Van Lines’ customer service. Reviewers say their agents go above and beyond to make sure they have a good experience, and when you’re dealing with something as stressful as moving, that’s a great thing to offer.
The Bad: With Brokers, You Never Know What You’re Going to Get
Here’s how brokers work. Madison Van Lines doesn’t actually own any moving trucks or employ any crews. Instead, it acts as a go-between. You send the details of your move to Madison Van Lines, and they reach out to their network of movers and freight companies to find you the best possible deal. Sometimes multiple companies will bid on your move, which can bring the price down. Sometimes you might be booking surplus space on a truck, which is often cheaper than having a dedicated truck of your own. Madison Van Lines coordinates everything on your behalf.
While saving money is the obvious upside to working with a broker, the downside is that you give up a lot of control. You don’t know what moving company you’ll be working with, sometimes until they show up on the day of your move. While Madison Van Lines handles some customer service issues for you, for some problems, you’ll have to work with the company they book for you, which means you’re taking the risk of getting booked with a company that isn’t reputable or offers less-than-stellar service.
It’s not too likely that Madison Van Lines would book you with a shady moving company, since they’re staking their reputation on movers having good experiences with the companies they book with. But it’s not unheard of, so be aware of the risks before you work with a broker like Madison Van Lines.
Madison Van Lines: Other Pros and Cons
Here are some other pros and cons you may want to take into consideration.
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Madison Van Lines really can do it all. On their website, they say they can handle all of the following types of moves and moving services:
- Local Moves
- Long Distance Moves
- International Moves
- Auto Moves
- Corporate Moves
- Government and Military Moves
- Logistics and Shipping
Remember, though, that Madison Van Lines isn’t actually providing any of these services itself. As a broker, it’s just connecting you to a qualified moving company that does offer what you need for your move.
Overall, Madison Van Lines has a pretty good online reputation. One review site analyzed customer reviews for the company online and found that overall, 70 percent of people who have written an online review for Madison Van Lines indicated that they had a positive experience. That’s not bad at all.
Negative reviews definitely do happen, and when you read through them, there are some patterns that might give some movers pause before they book their move with Madison.
Multiple online reviews mention that they didn’t know what moving company they were working with until they showed up at their home on moving day, meaning they couldn’t research the company or gather important information for their move.
Even more reviews mention the unfortunate fact that estimates aren’t guaranteed with Madison, saying their prices went way up on moving day. That’s an unpleasant surprise no mover wants to get.
On Facebook, 115 people have written reviews, and the overall Facebook rating for Madison Van Lines is 4.7 out of 5 stars.
On Yelp, Madison Van Lines is rated just 2 out of 5 stars, but with far fewer reviews — only 16 people have written Yelp reviews.
One thing that we like to see is that Madison Van Lines does seem to respond when customers leave negative reviews online, offering to further investigate the situation and try to work with the customer to reach a resolution.
Madison Van Lines is not accredited with the Better Business Bureau. Businesses are not obligated to become BBB accredited, but in doing so, they have to prove their commitment to making good faith efforts to do right by their customers, which is always a plus.
Despite not being accredited, though, Madison Van Lines has an A- rating from the BBB. In the last three years, there have been 13 complaints filed against Madison Van Lines with the BBB, relating to advertising (one complaint), delivery (three complaints), and problems with a product or service (nine complaints). Madison’s A- rating is a reflection that is has answered all of those complaints, attempting to work with the customer to reach a resolution that will satisfy both sides.
Madison Van Lines is registered with the U.S. Department of Transportation, and in the last three years, 10 people have filed complaints with the DOT.
Those complaints, which could each be in multiple categories, were related to problems with shipping documents (three complaints), problems with estimates or final charges (six complaints), pickup or delivery (four complaints), loss or damage (five complaints), claim settlements (six complaints), and deceptive business practices (three complaints).
Keep in mind that because Madison is a broker, complaints made about companies it books moves with might not show up on its pages.
Every move is different, which is why it’s important to get a personalized cost estimate before making any decisions about which moving company to use based on what they cost.
That’s especially true when booking with a broker like Madison. Since they work with many different moving companies, costs are likely to vary even more than they would with a standard full-service mover.
One nice thing about working with a broker is that you can often negotiate a low price estimate, but you have to be aware that that price estimate may not be accepted by any moving companies when the broker bids it out.
To get a quote for your move with Madison Van Lines, you can enter all your information online, including starting and ending zip codes and the target date for your move.
You can also fill in a home inventory form. Then, take your estimate reference number and call the company to see what kind of price they can offer you. Keep in mind the price may not be final, because it’s possible no moving company will accept it. Estimates with Madison Van Lines are not binding.
You may also have to pay a deposit when you book your move, especially if it’s a long-distance move.
When you get your quote, make sure you get everything in writing, especially if you’re buying add-ons like packing services, specialty packing, shuttle service, insurance, or storage. Ask for a written breakdown of how those extras will be charged so you can compare Madison with quotes from other brokers or moving companies.
You may also want to use our moving company prices tool to compare Madison’s quote to industry averages.
While booking your move with a broker can help you get a quality moving company at a great price, there’s also some risk involved. Plus, giving up control over the move isn’t for everyone. Before you go ahead with a broker, carefully weigh the pros and cons to determine if that’s a path you’re comfortable taking for your move.
And before you book any type of moving company, from broker to sull service to DIY to container, compare instant quotes from multiple movers you can trust, all in one place, with moveBuddha.