moveBuddha Verified™

You get:

• $1,000 in added move coverage
• Licensed & insured movers only – vetted by moveBuddha for compliance and safety
• Dedicated support from moveBuddha to help guide you through the move process
• Dispute mediation with the mover, if issues arise

• Transparent pricing & rate tables: Customer contracts must include a rate table listing all possible additional charges or accessorial fees. All fees must be transparent and in line with normal industry averages.
• Accurate, thorough inventories: Inventories should be collected via on-site visit or video tour. Only under extreme circumstances should an estimate not include a visually collected inventory. Always conduct follow-up calls within 72 hours of the pickup date to capture any inventory changes the customer may have.
• Honest delivery windows: Provide customers with an accurate, good-faith estimated delivery window. Storage-in-transit and first available delivery date practices should be clearly explained to the customer.
• Binding estimates by default: Estimates are Binding (or Binding-Not-to-Exceed) by default. Non-binding estimates are permitted only as documented exceptions, with clear customer acknowledgment explaining why a binding estimate could not be provided.
• Responsive customer service: During regular business hours: respond to calls/concerns within 3 hours. After hours: provide callbacks within one business day (maximum).
• Proactive status cadence: Send three proactive updates: seven days prior, 24 hours prior, and day-of with a two-hour arrival window (plus a text or phone update if running ±60 minutes).
• Fair handling of deposits: If a deposit is collected, cancellation and refund policies should be clearly laid out in all paperwork and explained to the customer. Always use good-faith and ethical judgment when handling customer cancellation and deposit refund requests.

• Claims processing SLAs required: Acknowledge claims within 30 days and resolve within 120 days (pay, settle, or deny), with status updates at least every 60 days until resolution.

• Carriers only (no brokers): Only household-goods carriers may hold the badge; moving brokers are ineligible.
• Minimum operating history: At least one year in operation under the current authority.
• Insurance minimums & proof: Maintain at least $1M General Liability and $100k Motor Truck Cargo (or state/federal minimums, whichever is higher). Provide a current certificate of insurance (COI) to moveBuddha quarterly and upon request.
• Crew standards: Crews are background-checked, trained on padding/wrapping and safe handling, and complete a documented pre-/post-move walkthrough. For high-value items, capture a photo inventory.

• Quarterly spot checks: moveBuddha may conduct random call audits, quote reviews, and document checks (e.g., estimates, BoL, scale tickets).
• Probation & removal: If standards are missed, the mover enters 30-day corrective probation; the badge may be suspended or revoked for unresolved or severe violations (e.g., undisclosed fees, misrepresentation, poor customer service).

1. Apply for verification: The company submits an application to become moveBuddha Verified.
2. Audit & compliance review: moveBuddha conducts an audit that includes reviewing paperwork (estimates, BoL, rate tables), call recordings (sales & service), DOT/FMCSA records, complaint resolution, and claims processes.
3. Badge activation: The moveBuddha Verified badge appears on the mover’s profile and quotes.
4. Ongoing accountability: If issues arise, moveBuddha engages to mediate disputes and ensure standards are upheld.

• Contact the mover first with your job number and details.
• Loop in moveBuddha with your documentation; our team will mediate and advocate.
• Coverage & resolution: Eligible customers may receive up to $1,000 in added move coverage (above the mover’s coverage), plus hands-on support to reach a fair outcome.

When comparing quotes, choose a moveBuddha Verified™ mover to add protection, transparency, and support to your move.