Jacob and Sons Moving & Storage Company Review

Overall Opinion

  • Jacob and Sons Moving & Storage is a local carrier in Southeast Florida
  • The company specializes in local residential moves but handles long-distance relocations as well
  • While most customers have positive local moving experiences, others have issues when moving out of state
  • The company is unaccredited with the Better Business Bureau but maintains a C- rating
  • Best for: For local moves in Southeast Florida
  • Not recommended for: Complex long-distance moves with bulky, fragile, or valuable items
  • For even more long-distance moving companies, check out our list of the top interstate moving companies of 2021

How does Jacob and Sons Moving & Storage compare to other professional movers?

Company Quote Rating Price
Safeway Moving Systems
Best Overall Value
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5 overall rating
American Van Lines
Best industry reputation
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4.85 overall rating
Air Van northAmerican Van Lines
Best for complex moves
Get A Quote
     
4.35 overall rating

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About Jacob and Sons Moving & Storage

Jacob and Sons Moving & Storage (U.S. DOT# 2543958) is a local carrier headquartered in Miami, Florida. As an asset-based carrier, they physically pack, handle and transport their customer’s belongings. The company, whose legal name is Prestige Moving System, Inc, started doing business in 2014 and has since made a name for itself in the local community.

The carrier has a 23-truck fleet that collectively logged 1,200,000 miles in 2020. The company provides local and long-distance commercial and residential moving services and offers various discounts to its customers.

The company goes the extra mile to build trust with its customers. Jacobs & Sons is a member of the American Moving & Storage Association and holds a pro-mover certification.  The carrier was awarded the Angie’s List Super Service Award in 2019.

The company is a family-owned and operated business, with 23 years in the industry. They also take pride in their local background, keeping their community at the forefront of their mission.

Keep an eye out for special incentives this shipping carrier offers. Jacob and Sons Moving & Storage offers free storage for up to 30 days on most moves, and discounts for work-related relocations.

Pros & Cons

  • Well known for providing top-notch local moving services in Southeast Florida
  • Free web quotes
  • Various discounts and a free month of storage on every move
  • Family-owned with 23 years of experience in the moving industry
  • No moves to Alaska or Hawaii
  • Issues with handling long-distance moves
  • Unaccredited with the BBB with a C- rating

Jacob and Sons Moving & Storage offers a broad range of services

Jacob and Sons Moving & Storage provides a variety of services, but the company keeps things simple by focusing on the following basics:

  • Local moves: Jacob and Sons Moving & Storage prides itself on its top-notch local moving services. The company primarily operates in and around Florida City, Delray Beach, Greenacres, Aventura, Boynton Beach, and many other cities in the Sunshine State
  • Long-distance moves: The carrier has the knowledge and experience to provide customers with cross-country support. Since moves over 100 miles and those that cross state lines are subject to special DOT regulations, it’s best to speak with a customer service representative and ask for a binding estimate
  • Commercial relocation: The company handles business moves with urgency in order to get the company to its new location without disrupting workflow. In addition to standard moving tasks, Jacob and Sons can help companies with the logistics of working in the midst of the move
  • Packing and unpacking: The carrier has quality packing materials to keep your items safe during transit. Their movers can pack all of your belongings, including kitchen supplies, wardrobes, and fragile and unique items. The company also has packing supplies for purchase
  • Short and long-term storage: The company offers a variety of storage solutions for both residential and commercial moves. They can store belongings on short notice and even have climate-controlled units. Talk to your customer service representative for 30 days of free storage on any move
In addition to their moving services, Jacob and Sons take the extra step to show their customers they care. Customers can receive up to $100 back on their move using the coupon provided on the company’s website.

How much does Jacob and Sons Moving & Storage charge?

Since no two moves are alike, “ballpark” pricing isn’t always accurate. Customers interested in working with Jacob and Sons Moving & Storage should contact the company for a customized estimate.

You can receive a free quote using the form on the company’s website. To get your free quote, you’ll provide:

  • Pick-up and drop-off locations
  • Type and estimated size of your move
  • Your contact information

Customers can also receive a free estimate using the phone number or email provided on the company’s Contact Us page.

Jacob and Sons Moving & Storage offers a unique and modern virtual estimate service. For the most accurate estimate, customers will connect with a service representative on a video conference and walk through their residential or commercial space. You can book a virtual estimate on the company’s website.

The carrier offers binding estimates, which means that customers pay a fixed price as long as move conditions don’t change.

Factors that affect costs include:

  • Date and seasonality
  • Distance
  • Size of your home or apartment
  • Weight of your household goods
  • Moving add-ons like appliance services, bulky items, and custom crating
  • Packing and unpacking
  • Storage
  • Moving valuation

On local moves, Jacob and Sons Moving & Storage charges an hourly rate between $99 to $125 for 2 movers and one box truck. For bigger moves, the company charges an extra $30 for an additional mover.

To get a quote on your move and to find out about the best movers in your area, check out our moving cost calculator.

How is Jacob and Sons Moving & Storage’s customer service?

The carrier offers quality customer service. The company claims to have availability 24 hours a day, 7 days a week.

Customers can inquire about a free quote or book an appointment with a service representative using the phone number or email listed on the company’s website. The company also provides a virtual estimate for extra variety and accuracy.

While Jacob and Sons Moving & Storage does not offer a pricing guarantee, they do give binding estimates. Be sure to talk with your representative about what’s listed in your estimate.

The company does not have an on-time delivery guarantee. However, they do offer late service compensation of $25 per day for every day the move is delayed.

Despite the customer service Jacob and Sons Moving & Storage claims to have, many customers share frustrations with the company’s performance. People tend to have issues with final charges and damages. Others have difficulty getting claims paid.

Does Jacob and Sons Moving & Storage have a good online reputation?

Like many moving companies, Jacob and Sons receives mixed reviews from its customers. When searched on Google Business, Jacob and Sons Moving & Storage maintains a 3.9 out of 5-star rating with 188 customer reviews. While many customers have issues with damages and claims, others appreciate the company’s professionalism and value.

The company has a few stinging reviews on government databases. Jacob and Sons Moving & Storage is unaccredited with the Better Business Bureau and holds a C- rating.

The carrier has a 1.57 out of 5-star rating on the BBB with 7 customer reviews. While this isn’t enough to make a definitive conclusion, customers pull no punches in regard to poor communication and final charges. The company hasn’t responded to reviews.

Jacob and Sons Moving & Storage has had 22 complaints in the last 3 years, with 15 received in the last 12 months. While the company works to resolve its complaints, three have gone unresolved. Customers are unhappy with the company’s sales methods and customer service performance.

Below is a breakdown of the types of complaints Jacob and Sons Moving & Storage has received in the last three years

BBB Complaint Types Number
Sales or Advertising 7
Collections or Billing 3
Deliver-Related Concerns 1
Warranty or Guarantee 0
Product or Service Problems 11

The shipping carrier has received 17 official complaints on the National Consumer Complaint Database. According to records on the AI FMCSA, customers have issues with damages, final charges, and shipping documents. This shows the beginnings of a pattern of difficulties handling long-distance moves.

The shipping company does poorly on public review sites. Jacob and Sons Moving & Storage holds a 1 out of 5-star rating on Yelp with 22 reviews. Customers warn others of potential scams regarding final charges while others have difficulty submitting claims for damages. The company has claimed its page but does not respond to reviews.

Is Jacob and Sons Moving & Storage licensed and insured?

The moving industry uses databases to collect information about moving companies. When assessing a moving business, we check four databases to see what information is registered and whether the company has claimed its profile.

These databases are compared alongside company websites, social media pages, and review sites (such as Yelp) to determine the moving business’s credibility and transparency.

Database Listed (Y/N)
AI FMCSA? Yes
SAFER FMCSA? Yes
Licensing Insurance FMCSA? Yes
Better Business Bureau (BBB) Listed (Not Accredited)

The services and information stated on Jacob and Sons Moving & Storage’s website are mostly consistent with the information on these government databases. The company has accurately described itself as a carrier. In 2020 its 23 trucks logged about 1.2 million miles.

However, on its website, Jacob and Sons Moving & Storage claims to be accredited with the BBB, but it appears as though this isn’t actually the case.

For more information on moving company regulations and why we choose to look at these databases, check out our post on how moving companies are regulated.

How are Jacob and Sons Moving & Storage’s website and social media presence?

Jacob and Sons Moving & Storage provide a basic but descriptive website. Customers can find detailed information regarding the company’s services, customer reviews, frequently asked questions, and contact info.

The company has an About Us page that explains its history. While they mention their family-owned status, the company does not talk about its owners.

Customers can also find unique incentives on the company’s site. Jacob and Sons Moving & Storage provides a virtual estimate, in which customers can walk through their homes on a video call with a customer service representative. They also offer discount coupons coupled with their free estimate form.

The shipping carrier has a Facebook page, although they have not posted since 2019.

Should You Consider Jacob and Sons Moving & Storage for a move?

Jacob and Sons Moving & Storage is a local carrier located in Southeast Florida. The company is family-owned and has 23 years of experience serving the local community.

While customers have issues with long-distance moves, many of its customers have positive experiences when moving locally. The company provides multiple ways of receiving a free quote and offers incentives on every move. Talk to your customer service representative about coupon discounts and 30 days of free storage.

Overall, we would recommend Jacob & Sons for local moves in Florida. While they may not be the best choice when moving out of state, the company seems to have local residential moves figured out. Those planning long-distance moves should consider looking at some of our highest-rated carriers.

For more help choosing the right moving company and getting free moving quotes, check our picks of the top-rated interstate moving companies.

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