Do I Need to Be Present During my Move?
Fact Checked by: Here’s the quick answer: Yes, you should be present when movers arrive, especially for packing, loading, and unloading. Your presence helps prevent miscommunication, protects your belongings, and keeps your move running smoothly.
Moving can be stressful. Whether you’re juggling tight timelines, worried about damage, or just overwhelmed by the process, you’re not alone. At moveBuddha, we help thousands of people navigate moving day every month.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 3,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Below, you’ll find actionable tips to make moving day easier, save money, and avoid unnecessary headaches—even if you can’t be there in person.
Do I need to be present for movers?
Being present when movers are working is strongly recommended and often required by your mover’s contract. At minimum, someone 18+ should be on site at pickup and delivery to answer questions and sign paperwork. Here’s why your role matters:
- Movers need your guidance: You can direct where items go and clarify how to handle special belongings.
- Questions come up: You know your stuff best and can make quick decisions that keep things moving.
- Security and accountability: Tracking inventory, signing documents, and resolving issues in real time is easier.
Some companies offer limited “no-presence” or contactless options, but these add risk and require extra prep (Jump to the Delegation section if you can’t be present for your move).
Why your presence matters
Real-time communication and guidance
Movers are pros, but they can’t read your mind. Your input is crucial for questions about fragile items, furniture placement, tight hallways, or building rules.
Making sure special requests are followed
Antiques, collectibles, and artwork often require extra care. Your supervision ensures those instructions are followed.
Security and accountability
When you’re nearby, you can review inventory, catch labeling errors, and complete walk-throughs that prevent disputes later.
How to prepare before movers arrive
Set yourself up for a smooth move with these key steps:
- Declutter: Donate, sell, or toss items you don’t want moved. Less stuff = lower cost and faster day.
- Organize & label: Mark boxes clearly by destination room and contents. Use “Fragile” labels where needed.
- Secure valuables: Personally move cash, jewelry, passports, titles, and hard drives.
- Prep appliances & furniture: Unplug, defrost, drain hoses, and remove loose shelves. Disassemble beds if you didn’t pay for disassembly.
- Access logistics: Reserve elevators/loading docks, arrange certificate of insurance (COI) if your building requires it, and secure parking/permits.
For detailed packing help, see our packing tips and labeling guide.
What movers expect from you
Make your mover’s job easier (and your bill smaller) with this checklist:
- Be ready: Everything should be packed and labeled unless you purchased packing services.
- Clear pathways: Remove tripping hazards inside and out. Prop doors open if you can.
- Point out priorities: Identify “Open First” boxes, fragile items, and “do not move” zones.
- Be reachable: Stay nearby for decisions, but avoid micromanaging so crews can work efficiently.
- Paperwork and payment: Keep your ID, payment method, and estimate/BOL handy.
Paperwork and signatures you (or your rep) must handle
There are a few documents that may need to be signed off on moving day, whether you do it or have someone represent you.
- Estimate & Order for Service: Confirm services, dates, and rates before the work begins.
- Bill of Lading (BOL): The official contract you sign at pickup and delivery. Keep a copy handy.
- Inventory sheets: Review item descriptions and conditions; note exceptions in writing at delivery.
- Valuation election: Choose basic liability or full-value protection before loading. Learn more in our moving insurance guide.
- Receipts & add-ons: Approve any extra services (stair/long-carry/parking) in writing.
Mover etiquette and interaction
Good etiquette makes a tough day better for everyone. Here are a few best practices to keep in mind when your movers are present:
- Be courteous: Outline your expectations once, then let the pros work.
- Hospitality: Offer water and restroom access; optional snacks go a long way.
- Tipping norms: Tips aren’t required, but they’re polite. Take a look at our tipping guide to land on the right amount for your move.
How to delegate if you can’t be present
If you can’t attend your move, plan a remote-oversight setup with a trusted representative.
- Pick your rep: Choose someone 18+ who is organized and decisive.
- Create a one-page brief: Include your floor plan, room labels, “Open First” items, high-value list, and building rules.
- Share documents: Share your estimate, BOL, valuation choice, inventory template, and your contact info.
- Video check-ins: Schedule short FaceTime or Zoom touchpoints at the start, midpoint, and when the crew is wrapping up.
- Keys and access: Use a lockbox or building desk for handoff; confirm codes ahead of time.
Moving day checklist
Before movers arrive
- Confirm the arrival window and crew lead’s phone number.
- Pack an essentials bag (medications, chargers, toiletries, documents, basic tools, snacks).
- Verify labels and “Open First” boxes; stage fragile items together.
- Secure kids and pets in a safe, quiet area.
- Take photos of high-value items and notable pre-existing damage.
During the move
- Walk the crew through your home and special instructions.
- Stay available for approvals; avoid blocking doorways and paths.
- Spot-check loading and unloading and call out concerns immediately.
- Offer water breaks—safe crews work better.
After the move
- Reconcile your inventory; ensure all items are accounted for.
- Note any loss or damage in writing on the paperwork before signing.
- Pay as agreed and file your receipts.
- Tip if you’re happy with the service.
Pro tip: Grab our printable moving day checklist.
Restricted and prohibited items
Movers can’t transport everything. Plan alternatives for the items below:
| Restricted / prohibited | What to do instead |
|---|---|
| Hazardous materials (paint, gas, propane, chemicals, aerosols) | Dispose properly or transport yourself in accordance with local rules |
| Perishables (food, plants) | Use up, give away, or carry in your own vehicle |
| Valuables (cash, jewelry, important documents) | Keep with you at all times |
| Firearms & ammunition | Check federal/state laws; move personally or via licensed carrier |
| Pets | Travel with your pets—never put them in the moving truck |
Ask your mover for a complete list before packing.
Safety, security, and liability
Protect your belongings and reduce risk with these best practices:
- Document condition: Take photos and videos of your furniture and high-value pieces pre-move.
- Inventory: Use the mover’s inventory or your own spreadsheet; check it off at delivery.
- Insurance/valuation: Understand what’s covered. Consider full-value protection for high-value items. See our insurance guide.
- Separate valuables: Personally carry irreplaceable items and sensitive data.
How to handle moving day problems
Even great moves hit snags. Here’s your playbook:
- Speak up on the spot: Tell the crew lead immediately if something’s off.
- Document: Photos + detailed notes (item, room, issue) = smoother claim.
- Call your coordinator: Most issues are fixable on the same day with a quick call to your move coordinator, which most of the best movers supply.
- File a claim: Use the mover’s process and keep copies of all your paperwork.
- Escalate if needed: If an issue is unresolved, follow your contract’s complaint steps or contact a regulator or the BBB to lodge a public complaint.
Post-move steps
After the movers leave, wrap things up with this quick list:
- Confirm every item made it off the truck.
- Inspect for damage to your belongings and the walls or floors; document any issues promptly.
- Unpack the essentials first (kitchen, bathroom, bedding).
- File any claims quickly per your contract.
- Leave a review—your feedback helps others choose wisely.
Health and hygiene considerations
Moving with an illness or health concerns?
- Ask about virtual estimates and low-contact options.
- Provide hand soap or sanitizer and a bathroom for the crew.
- Disinfect high-touch surfaces before and after the move.
- Reschedule if anyone in your home or the crew is sick.
- Limit extra visitors on moving day.
Confirm your mover’s current health and safety protocols ahead of time.
FAQs
Can I leave while movers are working?
It’s best to stay on-site. If you have to step out, tell the crew lead, stay reachable by phone, and come back for signatures and inspections. For longer absences, appoint a trusted representative.
Can I pack my own boxes?
Yes. Use sturdy boxes, seal them well, and label clearly. Note that movers may limit liability on self-packed boxes—check your contract.
What if I have to cancel or reschedule?
Policies vary. Get the terms in writing when you book, including deadlines for refunds of deposits or change fees.
What do I do if something is damaged or missing?
Note it on the delivery paperwork, take photos, notify the mover immediately, and file a claim per your contract. Keep all documentation.
Final thoughts: Take charge of your move
Do you need to be present for movers? Absolutely—your presence (or a prepared representative) makes for a smoother, safer, less stressful move. Plan ahead, communicate clearly, and handle paperwork in real time to protect your belongings and your budget.
Want accurate pricing and fewer surprises? Use our moving cost calculator to compare quotes and build a smarter plan—the moveBuddha way.
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