Allstate Moving Company Review

Overall Opinion:
  • The company represents a fast-growing organization that specializes in long-distance moves nationwide
  • Reviews across multiple sites show that Allstate Moving actively strives to address and resolve any customer complaints
  • They provide optional services, including packing, unpacking, and storage
For even more long-distance moving companies, check out our list of the top interstate moving companies of 2022.
Allstate Company Review     4 out of 5.0 stars

How does Allstate Moving compare to other professional movers?

Company Price Vendor Type Quoting options Storage Minimum Move Size
American Van Lines $$ Broker Phone/virtual estimate Yes, free 30 days 1 bedroom
Safeway Moving $$ Carrier/Broker Phone/virtual estimate Yes, free 30 days 1 bedroom
Compass Van Lines $$ Carrier Phone/virtual estimate Yes 1 bedroom

Table of Contents

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About Allstate Moving

allstates moving logoBased in Kent, Washington, and established in 2018, Allstate Moving LLC (USDOT Number: 3200864) is a carrier specializing in interstate moving services for residential and commercial customers. The organization has expanded with locations throughout the nation in Orange County, California, Sacramento, CA, Boston, Massachusetts, Baltimore, Maryland, Las Vegas, Nevada, Austin, Texas, and Chicago, Illinois.

According to the Federal Motor Carrier Safety Administration (FMCSA) records, the company maintains nine trucks, and in 2020 they logged approximately 185,000 miles of travel. The organization recognizes and embraces its roots as a small business and remains proud of its commitment to 5-star customer service and support.

The company has no affiliation with Allstate Moving Systems, an agent of United Van Lines with a headquarters in California, or the Baltimore-based Allstate Moving & Storage.

Pros & Cons

Pros

Cons

  • Customers that use Allstate for a move may qualify for one month of free storage.
  • Price estimates (quotes) are considered “binding” and “not to exceed” pricing reflects the number of cubic feet required
  • The organization boasts of maintaining a 91% customer satisfaction rate
  • Local and international moving services are currently not offered
  • Auto (vehicle) transportation services are presently not offered
  • The company does not currently accept credit cards for payment

Allstate Moving Offers a Wide Range of Services

The company specializes in long-distance moving services for residential and commercial customers, including loading and unloading the moving truck.

As part of their full-service moving options, customers may choose professional packing and unpacking services. Customized packaging services are now available for oversized items that will ensure safe transport.

Both short and long-term storage units are now available for customers in multiple facilities.

“Straight” or direct moving services typically remain available for an additional fee. Here, a customer’s belongings remain on a dedicated truck with no other customer’s items throughout the transport.

Allstate sells moving boxes and packing supplies, which includes the following:

Type Common Contents Size
Small Box Books, hand tools, etc. 2 cubic feet
Medium Box Small appliances and household items 3 cubic feet
Large Box Lampshades, speakers, etc. 5 cubic feet
Dish Box Plates, glassware, etc. 6 cubic feet
Wardrobe Box Clothing 16 cubic feet

Allstate Moving complies with the federally-mandated minimum insurance coverage of 60 cents (.60) per pound per item. Premium insurance coverage options are currently available for an additional charge.

Large and small businesses may speak with a personal relocation specialist that will facilitate moves. The staff maintains experience in office furniture and equipment disassembly, with optional storage services also available.

How Much Does Allstate Moving Charge?

Customers may enter and submit some basic information into the online quote form, and a representative will contact them later for compiling an estimate. Customers also may contact a representative directly by calling the 800#.

Allstate has now adopted a “not to exceed” pricing model based on the volume of cubic feet intended to limit unexpected charges. Payment of the remaining balance is due promptly following arrival at the destination.

Some of the circumstances that may require an additional fee include multiple flights of stairs when a significant distance exists between the truck and the entry to the property and when bulky or other specialized items require moving.

The acceptable forms of payment include cashier’s checks, money orders, and cash. Acceptance of personal checks is typically limited to the initial payment.

Are you looking for ballpark pricing for an upcoming move? Use this moving calculator to obtain an estimate.

How is Allstate Moving’s Customer Service?

The company encourages customers to provide advanced notice when scheduling—preferably several weeks.

Customers with moves from properties of 2,000 square feet or more will typically require an in-home visual estimate from a move coordinator.

Is Allstate Moving Licensed?

The agencies with regulatory responsibility for moving industry maintain detailed databases of information regarding authorization, insurance, safety standards, etc. The FMCSA represents the primary national organization serving this role.

The organization has proper authorization (MC# 171991) for completing interstate moves containing general freight and household goods. Data from the FMCSA indicates that the company maintains $750,000 in bodily injury and property damage insurance coverage.

Database Listed (Y/N)
AI FMCSA? Yes
SAFER FMCSA? Yes
Licensing Insurance FMCSA? Yes
Better Business Bureau (BBB) Yes (unaccredited)

How is Allstate Moving’s Online Reputation?

The organization’s Google business profile contains feedback from more than 170 customers with an overall rating of 4.1 out of 5. A representative usually responds to all critical posts in an attempt to resolve the concern.

Allstate Moving maintains an active presence on Facebook and some other social platforms.

On Yelp, several of the individual locations maintain their own business page. The primary location in Washington currently has 20 posted reviews with a dismal overall rating of 1 out of 5. Many of the complaints involve delays in arriving at the destination that often results from communication errors.

Allstate Moving LLC is currently not accredited with the Better Business Bureau (BBB) and has recently received a fair number of complaints. However, a company representative responds promptly and conscientiously when any complaints occur. Roughly 53 complaints occurred over the past 36 months and 46 occurred in the prior 12 months.

The following table outlines the nature of the complaints received by the BBB.

Type of Complaint (BBB) Number
Sales or Advertising 1
Billing or Collection Activity 3
Delivery Issues 22
Related to Warranties or Guarantees 0
Product or Service Problems 27

Final Thoughts

Allstate Moving LLC has grown rapidly since 2018, with offices now in seven U.S. states. Customer feedback indicates they sometimes struggle with punctuality in reaching their destinations and with customer belongings being damaged during the shipping process. Overall, they represent a good option for residential customers seeking interstate moving services, particularly in the markets where Allstate maintains a local office.

For more help choosing the right moving company and to get a free moving quote, check our picks of the top-rated interstate moving companies.

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