Perennial Van Lines Review: What to Know
Here’s the bottom line: Perennial Van Lines is a company, founded in 2018, that connects people with full-service moving companies that can facilitate their move.
Based out of Delray Beach, Florida, this company aims to help people find the best movers to get them to their new home — though service quality isn’t always consistent, according to online customer reviews.
Read on to learn more about whether Perennial Van Lines could be a good option for your next move.
Pros & cons of moving with Perennial Van Lines
- Provides local and long-distance moving services for both residential and commercial moves
- Offers auto transportation services
- Each move comes with a personal moving coordinator
- Additional services include custom crating, packing and unpacking, and temporary storage
- Only available in 43 states, and doesn’t serve certain parts of NV or WY (does not service: AK, HI, ID, MT, NE, ND, or SD)
- Website lacks detail about service offerings
- Has had more than 30 complaints regarding deceptive business practices filed with the Federal Motor Carrier Safety Administration (FMCSA) in the last several years
Key Takeaways
- Perennial Van Lines (USDOT #3197151) is a moving broker authorized by the U.S. Department of Transportation to arrange for the transportation of household goods.
- As a moving broker, Perennial Van Lines provides competitive prices and specialty services like custom crating, auto transport, and packing through its nationwide network of moving partners.
- Some customer reviews praise Perennial Van Lines and its partners for a quick and transparent quote process, friendly and punctual movers, and the care with which they handle items. However, there are many complaints that service varies depending on the partner agent. The FMCSA has also received numerous complaints about unexpected price hikes and other deceptive tactics.
Jump to the Perennial Van Lines information you’re looking for:
- Perennial Van Lines pricing: How much it costs to move
- Perennial Van Lines offers a wide variety of services
- How Perennial Van Lines stacks up against the competition
- How moving with Perennial Van Lines works
- Why Not to Use Perennial Van Lines
- FAQ
Perennial Van Lines pricing: How much it costs to move
Perennial Van Lines makes it easy to get a quote for your move. You can call directly or simply fill out an online form with your contact information, moving date, pickup and drop off zip codes, and the estimated size of the move.
After you submit your basic information, you’ll be asked to submit an inventory for your move. Their moving quote system offers a comprehensive list of items that could be included in your move. After you submit this information online, you’ll receive a free quote.
While this process may seem a little lengthy, submitting an inventory in advance ensures you’ll receive an accurate estimate of your moving costs. You’ll then be placed in contact with a moving representative to confirm the details of your relocation.
As a moving broker, Perennial Van Lines can get competitive prices for its customers through its partner network, though some review sites indicate its costs can be slightly above the market average.
Use our moving cost calculator to get a good idea of what the average price would be for your move so you can make a good comparison.
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Perennial Van Lines offers a wide variety of services
As a moving broker, Perennial Van Lines is positioned to offer a wide range of services through its partner network:
- Residential moving: Residential movers are assigned a personal moving coordinator to help manage their move from start to finish. The company primarily specializes in interstate moves, though it can also help with local moves.
- Commercial moving: Perennial Van Lines offers full-service commercial moves, including disassembly and reassembly of office furniture. A wide range of customization options are available for commercial moves.
- Corporate relocation services: As an extension of its commercial moving services, Perennial Van Lines can also help with long-distance moving for employees. Corporate relocation services make it easy for hires to get to their new home while providing a streamlined experience for their employer.
- Auto transportation: Perennial Van Lines’ personal moving coordinators can also pair customers with auto transport companies that are properly licensed and insured.
- Packing and unpacking: Many companies within Perennial Van Lines’ network offer comprehensive packing and unpacking services, as well as furniture assembly and disassembly, for a truly hassle-free move.
- Custom crating: Custom crating is available to offer extra protection to fragile pieces, including oversized items like pianos.
- Temporary storage: Perennial Van Lines’ website says they offer temporary storage solutions in case of “unforeseen circumstances,” though they do not provide additional details on this. Be sure to ask for more information on storage options during the quote process if this is something you need.
How Perennial Van Lines stacks up against the competition
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Here’s a look at how Perennial Van Lines stacks up against American Van Lines and Mayzlin Relocation, two of our picks for best moving companies.
Perennial Van Lines vs. American Van Lines
In operation for nearly 30 years, American Van Lines has established itself as a trusted moving carrier for domestic moves. With flat-rate quotes and binding estimates, the company offers very competitive pricing.
rating
4.5 / 5
89% of users select this mover
American Van Lines offers truly comprehensive moving services for local and long-distance moves, including storage services, packing and unpacking, and added insurance on high-value items.
A few drawbacks to consider include that, like many full-service movers, American’s online quoting system only gives ballpark estimates. A full walkthrough is needed to get a binding estimate. In addition, American Van Lines can sometimes require high deposits — often up to 50% of the total cost of the move.
Perennial Van Lines vs. Mayzlin Relocation
Unlike Perennial Van Lines, Mayzlin Relocation is a moving carrier, which means it facilitates its moves directly rather than using a third-party provider. The family-owned business is known for its customer support, although it is limited in its coverage area compared to Perennial. Mayzlin primarily serves the east coast and southern states, including: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia.
rating
4.45 / 5
89% of users select this mover
That said, Mayzlin is equipped to handle full-service local and long-distance moves in those states and can coordinate short- and long-term storage nationwide.
While the company might not be the right fit for those outside of its coverage area, Mayzlin’s customer-centric focus (including assigning each client a professional moving consultant) might be a draw to those who are moving to one of the states the company serves.
| Company | BBB score | State availability | Auto transport? | Storage options? |
|---|---|---|---|---|
| Perennial Van Lines | B | 43 + Washington, D.C. | Yes | Temporary (in emergency situations only) |
| American Van Lines | A | 48 + Washington, D.C. | Yes | Temporary, long-term, climate-controlled, and private units |
| Mayzlin Relocation | A | 19 states | No | Temporary and long-term storage options |
How moving with Perennial Van Lines works
Perennial Van Lines is a moving broker, which means that they partner with other moving carriers to provide your moving services. After you agree to a quote, Perennial will assign a moving coordinator to you to help coordinate and oversee the entire moving process.
Your coordinator will provide information regarding the scheduled pickup time and any other information you might need to prepare for the move. They are also available to answer questions and confirm details throughout the moving process.
Depending on the scope of services you requested, your movers may simply load everything onto the moving truck, taking precautions to cover furniture and other fragile items to prevent damage during transportation. Or they can also pack items and disassemble furniture.
Upon arrival at your new home, movers will unload the truck, and can unpack and arrange the contents of your home, if needed. If unexpected issues occur during the moving process that keep you from being able to move in, Perennial Van Lines also offers temporary storage.
Why Not to Move With Perennial Van Lines
If you want to take the hard work out of a move, Perennial Van Lines is an option, but maybe not the best one. As a broker, they negotiate with long-distance moving companies to find the best prices for their customers.
While that means an easier quoting process, it can also be a bit pricier than negotiating with the moving companies directly.
In addition, your experience largely depends on the specific mover they assign you. And as reviews online show, that can mean a good experience or a really bad one. If you want to ensure a smooth move, use one of the companies on our best movers list. These companies are well-established, backed by solid reputations, and have years of experience.
Perennial Van Lines may not be the ideal choice if you’re looking for a cheaper moving option, and it doesn’t have the greatest track record for accurate pricing, based on FMCSA complaints. You can get lower prices doing a DIY move, and some of the company’s competitors might also offer lower prices.
In addition, they don’t service all 50 states. If you need to move to Alaska, Hawaii, Idaho, Montana, Nebraska, North Dakota, South Dakota, or select parts of Nevada and Wyoming, you’ll need to choose a different mover.
FAQ
Is Perennial Van Lines legit?
Yes, Perennial Van Lines is a legitimate moving broker, but they don’t have the best reputation in the industry. The company is licensed and registered with the Federal Motor Carrier Safety Administration (FMCSA).
Is Perennial Van Lines a broker or a carrier?
Perennial Van Lines is a broker, which means that the company brokers moving rates with a network of moving carriers. Perennial Van Lines does not have its own fleet of vehicles, so the quality of the service can vary depending on who it contracts to do the move.
What is a personal move coordinator?
Perennial Van Lines assigns a personal move coordinator to each move. This individual serves as your main point of contact throughout the moving process. They will help coordinate key aspects of your move, such as pickup and delivery dates and confirming services.
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