Overall Opinion: If you’re looking for a budget-minded moving broker that will get your move done with no frills, Purple Heart Moving Group might be worth a look. Just be aware, move quality can vary drastically from customer to customer so the lower prices may not be worth the risk.
See our list of the best moving companies to see all your options and to compare with Purple Heart.
Purple Heart partners with standard, movers who won’t try to upsell you on anything fancy. However, many customers have complained about having problems with the companies that Purple Heart partners with as well as with customer service. Proceed with caution when using any broker, including Purple Heart.
Based outside Palm Beach, Florida, Purple Heart Moving Group is a family-owned interstate moving broker. They specialize in finding budget-friendly moving solutions.
Here’s what you need to know about working with a broker versus a full-service moving company:
Brokers work as a sort of middle man between you and, a number of moving companies. They work their network to shop around a low rate for your move. Because they generally have multiple moving companies competing for the job, they’re usually able to get pretty good deals.
Brokers don’t have their own moving trucks or crews of movers. They’re just the go-between that matches you with a moving company that can take your job for a low price. The price is the big upside to using a broker, but the downside is that you have to give up a lot of control (more on that later).
Purple Heart Moving Group is worth looking into if you’re trying to move on a budget, but there are pros and cons to working with this company. Read on for our full, comprehensive review of their services, prices, and more.
We would also recommend comparing Purple Heart with those on our list of best interstate moving companies.
Like any moving company, Purple Heart Moving Group has its pros and cons. Here’s what you need to know.
The Good: No Frills At a Low Price — With Some Extras
Purple Heart Moving Group will appeal most to people who need to move on a tight budget. Brokers are already able to offer prices that are generally lower than you would get going straight to a moving company on your own.
Purple Heart works with moving companies that don’t offer fancy services or try to upsell you for anything more than the basics. You can rest assured that you’re going to see low-to-moderate prices from Purple Heart for whatever your moving needs may be.
And while some moving companies charge for every possible add-on, Purple Heart throws in a few with every move. A few basic packing materials are always included, and every move comes with 30 days of free storage (though there are some limitations on this). If you’re looking for the most bang for your buck with your move, Purple Heart may very well be it.
The Bad: Experiences May Vary
When researching Purple Heart Moving Group online, you’re likely to come across a mixed bag of reviews — more so even than you would for the average moving company.
Purple Heart specifically partners with standard moving companies, not the top-rated ones. That’s great if you’re looking for an excellent deal on your move, but it seems like it causes people’s experiences to vary quite a bit.
There are a lot of complaints about Purple Heart, both on review sites and on regulators’ sites, like the Better Business Bureau. While many people leave good reviews about their stress-free experiences, many others encounter problems during that process.
That’s the risk you take when you book your move with a broker. You’re not choosing the company that actually does your move for you — that’s up to Purple Heart. Since you don’t have that control, it can be more difficult to vet your moving company for quality.
That’s why, when you use any move broker, including Purple Heart, you should proceed with caution and do as much research as possible before committing to a company. Keep in mind that law requires brokers to provide you with a complete list of all their partners if you ask. In this case, it’s definitely worth asking so you can look into each company’s reputation individually.
Purple Heart Moving Group: Other Pros and Cons
Those are the features we love most and least about Purple Heart movers. Here are some other pros and cons you should also take into consideration.
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Purple Heart Moving Group Review: Services Offered
According to their website, Purple Heart Moving Group offers:
- Local moves
- Long-distance moves
- Corporate moves
- Military moves
- Packing services
- Storage services
Because they’re a broker and partner with multiple moving companies, it’s likely they can find a good match for whatever your moving needs may be. That’s one of the benefits of using a broker. Even if you have special needs like moving a piano or fine art, it’s likely there’s a mover in their network who specializes in that.
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Purple Heart’s online reviews are very mixed. While there are many five-star reviews for the company across multiple review sites from happy customers, there are also many negative reviews — many of which create some alarming patterns.
With moving companies (and all other businesses, actually), it’s important to keep in mind that bad reviews happen. But we were put off by the patterns that we saw across negative online reviews left for Purple Heart. Namely, it seemed like a lot of different customers complained that:
- Their moving company rescheduled pickup without letting them know in advance.
- Actual prices for moves were much higher than what they were initially quoted over the phone.
- Once there was a problem, it was hard to reach someone from Purple Heart’s customer service team to work on resolving it.
Purple Heart doesn’t have an official Facebook page where customers can leave reviews and share their experiences with the company.
On Yelp, Purple Heart has received 14 reviews, and has an average rating of 1 out of 5 stars. The company hasn’t claimed its Yelp listing. This is something businesses can do to ensure their online profiles are accurate and helpful for customers.
On Google, Purple Heart has received nearly 600 reviews, and has an average rating of 3.7 out of 5 stars.
One thing companies can do to help with their online reputation is to respond to negative reviews. We looked through dozens of negative reviews left for Purple Heart Moving Group and didn’t find a company response to a negative review.
Purple Heart Moving Group is also not accredited with the Better Business Bureau. While businesses aren’t obligated to become accredited, it’s something they can do to show their customers that they’ve made a commitment to doing right by them. Purple Heart has a B- rating from the BBB, which shows that it’s made an effort to resolve a good number of customer complaints made with the BBB. However, in the last three years, 105 customers have filed BBB complaints against Purple Heart. This is a high number compared to other moving companies. Of those 105, more than half (58 of them) were filed within the last year. Those complaint types span across almost all the available categories, including advertising and sales, billing and collections, delivery issues, and problems with a product or service. Purple Heart’s B- rating reflects how the BBB feels it has handled those complaints.
Purple Heart Moving Group is registered with the U.S. Department of Transportation, and in the last two years, has received 62 complaints to that agency. This is also a high number compared to other moving brokers and moving companies. There are many reasons listed for those complaints, but the majority of them fall under problems with estimates and final charges. Problems with pickup and delivery were also present, which fits with the patterns we saw in Purple Heart’s negative online reviews.
While Purple Heart has garnered a less-than-stellar online reputation, it’s important to keep the following in mind:
As a broker, some complaints about its partner companies’ services may not show up on Purple Heart’s pages.
Prices vary for any move, but that’s even truer when you work with a broker instead of booking directly with a moving company. You never know what kind of deal you might get. It’s important to get a personalized quote from Purple Heart for your specific moving needs before you make any decisions based on the cost of the move.
Here are some things to keep in mind when getting a price quote from Purple Heart. The company doesn’t do online or in-person price quotes, so you can only get an estimate over the phone. That might sound convenient, but what many users have written in their online reviews is that it means the company can give you a low estimate, then raise the price on the day of the move. That’s a surprise no mover wants, and definitely something to keep an eye out for.
Your price might also be affected by any add-on services you book along with your move. While storage and a few basic moving supplies (like shrink-wrap and bubble wrap) are included when you book a move with Purple Heart, if you request extra insurance or packing help, that will almost certainly cost extra.
When getting price quotes from different moving companies, make sure to request an accurate breakdown of everything that’s included and what it all costs, which will make it easier to make comparisons across all your different options.
Ultimately, the decision of what moving company or broker to hire is entirely up to you. This should be a personal decision made based on what company or broker can best provide for your moving needs.
Booking a move with a broker like Purple Heart comes with its own set of pros and cons. Yes, you might get a better price than you would be going straight to a moving company on your own, but you also give up a lot of control over choosing what moving company handles your belongings. Ultimately, you just have to weigh all the pros and cons and decide if you’re comfortable with that business model.
But before booking any move, you should know all your options. Compare instant price quotes from multiple moving companies you can trust with MoveBuddha.