U-Haul vs Home Depot: Which Moving Company is Better?

Before any move, you should use a moving cost calculator and you can also compare U-Haul and Home Depot’s rental prices to our list of top U-Haul Competitors.

U-Haul: Pros and Cons

What we love: Competitive pricing plus additional moving-related services

U-Haul offers low base rates for truck rentals that are affordable enough for most DIY movers. They also offer a host of additional services, including trailers for towing your vehicle behind the truck, U-Box mobile storage containers, secured self-storage units, and moving boxes and supplies. 

What we don’t love: The quality of customer service is inconsistent 

U-Haul customer reviews make it painfully obvious that most of their locations tend to be understaffed. Customers are often left waiting 30 minutes or more for reservations to be processed. This is likely the result of staff members having to answer phones while simultaneously being required to leave the desk area to handle propane refills. The result is tremendous inefficiency and feelings of frustration being expressed by both customers and employees.

Pros

• U-Box program: This is U-Haul’s version of the mobile on-site storage containers offered by PODS, SMARTBOX, U-Pack and others. U-Haul containers are delivered to you, and you rent them for a monthly fee of around $59 to -$79. These units are offered in only one size, the interior of which is 7’ 11” by 4’ 8”, or roughly the contents of a one-bedroom apartment. 
• All U-Haul truck rentals come with good standard features including EZ-Load ramps, air conditioning, seating for 2-3 individuals, and roadside assistance.
• Their tremendous coverage area with more than 20,000 U.S. locations makes U-Haul a convenient option for most customers.

• U-Haul offers one-way truck rentals for long-distance moves, and can even set you up with moving services if you need help loading and unloading.

Cons

• In the past, U-Haul has been criticized for failing to guarantee truck rental reservations. They now offer a $50 “reservation guarantee.” This policy states that if U-Haul fails to satisfy the “time, place, and equipment size” in the reservation, they will pay $50 to the customer. This guarantee does not include dollies or moving blankets. 
• When making a reservation, a deposit amount is charged to the customer’s debit or credit card as a “hold.” If the reservation is canceled, the deposit amount often takes several days to be credited back to the card account, which limits available funds in the meantime.
• Customers who incur parking tickets using a rental vehicle are charged an extra administrative fee of $30 and an extra $1.00 for toll-roads.

Home Depot: Pros and Cons

What we love: The Load ‘N Go Vehicle Rental Program

Home Depot rental centers offer a unique and affordable program that allows customers to rent different types of trucks for a flat rate. You can rent their flatbed and pickup trucks, cargo vans, and box trucks for just $19.95 for the first 75 minutes — with no additional mileage fees. 

This can save money on quick-moving projects such as one sofa or small in-town moves. Load N’ Go rentals also offer 24-hour and weekly rental packages with unlimited mileage. 

What we don’t love: No advanced reservation option for local Home Depot vehicle rentals

One drawback to the Load N’ Go truck rental program is that the rentals are generally “first-come, first-serve” and advanced reservations are not permitted. (Note: This does not apply to their Penske truck rental option which provides their moving trucks and box trucks). 

Pros

• The tool-rental program is extensive and provides access to anything a customer might need for completing most moving-related projects
• The website has a moving calculator tool that is useful and extremely easy to use for determining the size of the truck and moving supplies necessary to complete your specific move. (see image below).

Cons

• One-way rentals are typically not available on the Home Depot truck or cargo van models. You will have to drop off the vehicle to the same location where it was rented.
• Automobile towing is not available with the Home Depot truck or cargo van models (this does not apply to Penske’s larger truck rentals).
• A $150 deposit is required for most rentals that must be charged to a credit card.
• The truck rental you need may not be available.