Interstate Moving & Relocation Group Review
Fact Checked by: Here’s the bottom line: Interstate Moving & Relocation Group (IMRG) is a Boca Raton, Florida, moving broker that books long-distance moves with partner carriers instead of its own crews. moveBuddha doesn’t recommend working with brokers, since you don’t get to choose the company that actually moves your belongings. IMRG has a B rating from the Better Business Bureau and mixed reviews, so compare it against a carrier from our list of best interstate moving companies.
Pros & cons of Interstate Moving & Relocation Group
- 25+ years in business
- Nationwide carrier network
- Pre-screened partner carriers
- Easy online quotes & callbacks
- Long-distance, military & auto moves
- Broker, not a carrier
- Strict cancellation policy
- No weekend support
- No local moves
Why moveBuddha:
- On average, moveBuddha users save more than 30% by comparing movers before booking.
- When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage, plus dedicated support throughout your move.
- If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
Key takeaways
- Interstate Moving & Relocation Group (USDOT #3034100) is an FMCSA-authorized household goods broker, so a separate carrier performs your move.
- IMRG holds a B rating from the BBB and isn’t BBB accredited, and reviews often cite estimates that rose after booking.
- You can request a free quote online or by phone, but IMRG’s support team works weekdays only, 8 a.m. - 8 p.m.
Jump to the IMRG info you’re looking for:
How much does Interstate Moving & Relocation Group cost?
Interstate Moving & Relocation Group doesn’t publish prices, so your cost depends on a free custom quote. Request one through the online form, by phone, or by scheduling a callback, and share your pickup and drop-off locations, move size, and contact details.
moveBuddha’s moving cost calculator weighs distance, home size, move date, and service level together, so you get a price range for your specific move to check IMRG’s quote against.
Before you pay a deposit, know that IMRG’s cancellation policy is strict. Here’s how refunds work, according to IMRG’s cancellation policy:
| When you cancel | What you get back |
|---|---|
| Within 72 hours of booking, in writing | Deposit refund, minus a 4% fee on credit card refunds |
| After the 72-hour window | Credit toward a future IMRG move, valid for 12 months |
| First pickup is within 5 business days of booking | No refund |
The takeaway: only book with IMRG once your move date and details are firm.
What services does Interstate Moving & Relocation Group offer?
IMRG coordinates five core services through its carrier network, according to its website. IMRG doesn’t list local moves, so browse our best moving companies if you’re moving across town.
| Service | What IMRG books |
|---|---|
| Long-distance moves | Interstate & cross-country moves with partner carriers |
| Corporate relocation | Office & employee moves for businesses |
| Military moves | Relocations for service members & their families |
| Auto transport | Car shipping through partner auto carriers |
| Packing | Packing services added to your move |
What do Interstate Moving & Relocation Group customer reviews say?
IMRG has a B rating from the BBB and isn’t accredited, with 79 complaints on its BBB profile as of September 2026. Customer reviews on BBB average 4.54 out of 5 stars across 355 reviews, even though IMRG’s overall BBB rating is a B. Happy customers praise courteous crews, while unhappy ones describe prices that rose after booking and damaged belongings.
“Moving day went better than expected. The crew arrived on schedule, worked well together, and handled every box carefully. Everything reached the new home in good condition.”
—Jose L., BBB
“When our items arrived, every piece of new furniture was damaged, and we received 7 boxes of someone else’s possessions and are missing many of our own possessions.”
—Robert S., BBB
Pro tip: Ask for a binding estimate in writing so your price can’t jump on moving day. Learn how in our guide to binding vs. non-binding estimates.
How does IMRG compare to other interstate movers?
Interstate Moving & Relocation Group didn’t make our list of best interstate moving companies, so it pays to compare it with a carrier. United Van Lines and North American Van Lines both hold A+ BBB ratings and move your belongings with their own agent networks.
Interstate Moving & Relocation Group vs. United Van Lines
United Van Lines includes Full-Value Protection in its moving packages unless you waive it, while IMRG leaves coverage to the carrier it books. United doesn’t list local agents in Hawaii, Rhode Island, Vermont, or West Virginia, and IMRG books moves nationwide.
If you’re moving outside those four states, get quotes from both before you decide. United is the safer pick if you want one company accountable from pickup to delivery.
Interstate Moving & Relocation Group vs. North American Van Lines
North American Van Lines has moved households since 1933 and has about 500 locations across the U.S. and Canada. It offers 24/7 online shipment tracking, which helps if you’re anxious about your belongings in transit.
North American is also BBB accredited, while IMRG isn’t. Pick North American if you want the company on your paperwork to be the one moving your belongings.
Here’s how all three companies compare at a glance:
| Company | BBB rating | Type | Price |
|---|---|---|---|
| IMRG | B | Broker | $$ |
| United Van Lines | A+ | Carrier | $$ |
| North American | A+ | Carrier | $$$ |
Want more carrier options? Compare quotes from our top-rated interstate movers below.
rating
How does moving with Interstate Moving & Relocation Group work?
IMRG collects your move details online or by phone, then a move coordinator matches you with an available carrier from its network. IMRG says it pre-screens every partner, and FMCSA rules require brokers to book only FMCSA-registered movers.
After booking, the carrier handles packing, loading, and transport, and it’s responsible for any loss or damage. IMRG’s support line stays open 8 a.m. - 8 p.m. on weekdays and closes on weekends.
Interstate deliveries can take days or weeks, so confirm your delivery window with the carrier before moving day. That window matters most when you’re timing a lease or closing date.
moveBuddha isn’t a broker and doesn’t recommend booking through one. Our pricing tools draw on 1,000+ live price points collected every month, so you can see what your move should cost before any broker or carrier quotes you.
Should you use Interstate Moving & Relocation Group?
IMRG works best for flexible, long-distance movers who are comfortable with a broker. Use these scenarios to decide.
Use IMRG if:
- You need a military, corporate, or auto move booked alongside your household move.
- You don’t mind IMRG handing your move to a carrier you haven’t chosen yourself.
- You have too many belongings to move with a rental truck and want one point of contact.
Skip IMRG if:
- You want a company that uses its own professional movers from start to finish.
- You might change your move date after the 72-hour cancellation window closes.
- You’re moving locally, since IMRG only lists long-distance services.
FAQ
Is Interstate Moving & Relocation Group legit?
Yes, Interstate Moving & Relocation Group is a legitimate household goods broker authorized by the FMCSA under USDOT #3034100. IMRG holds a B rating from the BBB and isn’t BBB accredited. Check the license of the carrier IMRG assigns before moving day.
Is IMRG a moving company or a moving broker?
IMRG is a moving broker, not a moving company with its own trucks or crews. It books your move with a carrier from its network, and that carrier performs the move. Ask IMRG for the carrier’s name and USDOT number before you sign.
How much does Interstate Moving & Relocation Group cost?
Interstate Moving & Relocation Group doesn’t publish prices, so your cost comes from a custom quote. Distance, home size, services, and move date all affect the price. Check your range with our moving cost calculator before you call.
Can you cancel a move with IMRG?
You can cancel a move with IMRG for a deposit refund if you send written notice within 72 hours of booking. Credit card refunds carry a 4% fee, and later cancellations only earn a credit good for 12 months. If your first pickup is within five business days of booking, the deposit is non-refundable.
Who pays for damage if IMRG books my move?
The carrier that transports your belongings pays for loss or damage, not IMRG. File your claim in writing with that carrier as soon as you spot a problem. Our guide to filing a moving damage claim walks you through it.
Is IMRG the same as Interstate Moving | Relocation | Logistics?
No, IMRG isn’t the same company as Interstate Moving | Relocation | Logistics. IMRG is a broker in Boca Raton, Florida, while Interstate Moving | Relocation | Logistics is a mover in Springfield, Virginia. Match the USDOT number on your quote to confirm which company you’re hiring.
What are the best interstate moving companies?
The best interstate moving companies include Safeway Moving and American Van Lines, two moveBuddha Certified carriers. See the full list of best interstate moving companies for more options. Get quotes from at least three movers to find the best value.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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