Roadway Moving Review (2025)
Here’s the bottom line: Roadway Moving is one of our most highly recommended full-service carriers, especially for long-distance and interstate moves. Customers say they appreciate Roadway’s flat-rate, transparent pricing, in-house crews with no broker hand-offs, and white-glove care for delicate or high-value items.
- Flat-rate, binding estimates
- White-glove, in-house crews
- Real-time move tracking
- Short- and long-term storage
- 7-day cancellation policy
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 3,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Pros & cons of Roadway Moving
- Licensed interstate carrier (not a broker)
- Flat-rate pricing after a virtual or in-home survey (no hidden fees)
- Live GPS tracking en route and communication throughout the move
- In-house crews with no broker hand-offs
- High customer satisfaction ratings across most reviews
- Limited branch locations
- Smaller local moving network
Jump to the Roadway Moving info you’re looking for:
What customers had to say about Roadway
When you’re choosing a mover, real-world experiences are key to comparing your options. We’ve factored thousands of third-party reviews into our ratings and encourage readers to share their stories through our Better Moves Project.
Across Trustpilot, BBB, and ConsumerAffairs, Roadway earns above average marks for its careful crews, clear communication, and smooth logistics.
Most critical feedback centers on Roadway’s delivery timing and delayed updates for long-distance jobs, which are common pain points across the moving industry.
Our tip: Take the inventory process seriously when you’re gathering quotes. The FMCSA recommends reviewing your written estimate, bill of lading, and inventory carefully so your final invoice aligns with your quote.
Here’s what customers had to say about Roadway Moving:
“They were on time, fast paced, very efficient, and handled everything with care.”
– Carington, Trustpilot reviews
Learn More “Roadway Moving was amazing to work with. Such a lock in team from the guys on the scene to customer service on the phone. They moved me across the country with such care and speed! I will definitely be moving them again!”
– Pypet A, BBB reviews
“All the guys, both in Boulder and LA were great. Polite, efficient, nice guys.
I gave four stars instead of five because there were a few damaged items – a file cabinet and a lamp.”
– JL, Trustpilot reviews
Roadway pricing: What to expect
Roadway Moving provides flat-rate, binding estimates, meaning your quoted price should stay the same as long as your inventory and requested services don’t change. Roadway stands out for offering transparent, upfront pricing with few surprise add-ons.
While most customers praise Roadway for honoring their estimates, a few have reported that final invoices came in higher than expected due to incomplete inventories or added day-of services. This reinforces the importance of nailing down your item list early in the quoting process.
Here are a few more details about Roadway’s pricing:
- Binding estimates: Roadway uses virtual or in-home walkthroughs to lock in your price. You’ll receive a flat-rate quote with all services included.
- Quote factors: Pricing depends on your move date, distance, home size, inventory weight, packing needs, and whether you need storage or extra handling for fragile items.
- Discounts: Roadway offers a 5% same-day booking discount.
For a quick personalized estimate, use our moving cost calculator to compare quotes from Roadway and other top-rated full-service movers.
How Roadway quotes work
With Roadway Moving, you’ll do a virtual or in-home walk-through so they can capture an accurate inventory, then they’ll come back with a flat-rate, guaranteed price that spells out exactly what’s included.
The base price already covers the crew’s labor, the truck and transportation, fuel and tolls, and standard protection materials.
Roadway Moving services
Roadway Moving offers an impressive range of full-service moving options. Here’s a quick overview of the services you can choose from:
- Long-distance moves: Roadway covers full-service long-distance relocations nationwide, with packing/unpacking, storage options, real-time tracking features, and regular updates from a moving consultant.
- Local moves (select hubs): Roadway also offers local moving services in key cities throughout NY/Tri-State, CA, FL, NJ, IL, and TX, with guaranteed flat-rate prices and no hidden fees.
- International moves: You can also use Roadway for door-to-door international relocations handled by trained teams, including help with customs paperwork and transparent, flat-rate pricing.
- Packing and unpacking: Choose flexible options ranging from partial to full-home packing. Roadway brings all the packing materials and includes protective wrapping for common items; unpacking is also available at your destination.
- Furniture assembly/disassembly: Roadway’s crews handle disassembly and reassembly for typical household items.
- Custom crating: Roadway additionally provides custom wood crates for fragile, high-value, or oddly shaped items (art, antiques, electronics, sculptures).
- White-glove and specialty handling: For a specialty move with premium services, you can pay for enhanced white-glove services to move items like artwork, pianos, and pool tables.
- Storage options: You can choose from climate-controlled short-term, long-term, storage-in-transit, and emergency storage options, with 24/7 security monitoring and digitally labeled inventory.
- Car shipping: Roadway partners with SYCN Auto Logistics, which offers guaranteed pick up and delivery in the lower 48 states, Canada, and most international locations.
- Protection & coverage: Roadway offers standard limited liability insurance plus optional Full Value Protection for more comprehensive coverage.
- GPS tracking & coordination: Roadway promotes its real-time GPS tracking, along with consistent communication from an assigned move consultant.
- COIs for buildings: Certificates of Insurance (COIs) are provided for buildings that require them, with an easy request process online.
- Commercial/office moves: Roadway also specializes in office and commercial relocations (local and long-distance).
How Roadway stacks up to the competition
Roadway Moving stands out as a true carrier with its own trucks and crews, flat-rate quotes, and strong specialty options. Roadway is a solid pick, especially for interstate routes out of its major hubs.
Still, depending on your priorities, Safeway, American Van Lines, or Mayzlin could be a better fit.
 rating
 
4.5 / 5
Licensed
 Insured
Price
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Roadway Moving vs. Safeway Moving
If you value a company with overwhelmingly positive reviews that offers everything from local to international moves, Roadway has the edge.
Safeway, by contrast, is best known for price-matching, flat-rate quotes, and 30 days of free storage on long-distance moves, which can be a big money saver if your timing is flexible. Safeway is veteran-founded and emphasizes 24/7 support, but it’s primarily an interstate specialist and is not typically a local mover.
Roadway also highlights real-time GPS and updates during the move. If tracking and accountability matter most, Roadway wins. If you need included storage and price matching, Safeway could be a better fit.
rating
4.85 / 5
89% of users select this mover
Roadway Moving vs. American Van Lines
Both of these companies are carriers with flat-rate pricing and strong reputations for long-distance service. American Van Lines’ calling card is highly trained specialty crews with an emphasis on experience and ongoing training. AVL is great if you have a lot of fragile or high-value pieces.
American Van Lines operates in the 48 contiguous states and offers local service mainly from hubs in FL, TX, and NC; Roadway’s local coverage is strongest in its own metro hubs but also markets guaranteed flat-rate pricing and long-distance moves nationwide.
If specialty handling and nationwide van-line coverage are your top priorities, AVL may edge out Roadway; if you want a boutique carrier feel with no broker hand-offs and real-time tracking updates, Roadway is a standout.
rating
4.5 / 5
89% of users select this mover
Roadway Moving vs. Mayzlin Relocation
Mayzlin is a family-owned mover with both local and long-distance options and a strong reputation for personalized customer service and competitive pricing transparency. Their hands-on approach appeals to customers who want attentive communication and budget-conscious rates.
Roadway counters with fully carrier-controlled moves, flat-rate pricing, and white-glove handling, including custom crating and dedicated in-house crews. If you value a more personal, budget-friendly experience, Mayzlin is appealing. If you prefer a premium, end-to-end carrier that manages every detail under one roof, Roadway is tough to beat.
rating
4.9 / 5
89% of users select this mover
How moving with Roadway works
Consultation and survey
Your move starts with a quick call and a virtual or in-home walkthrough. A move consultant will inventory everything you’re taking, note building rules (elevators, COI requirements, weekend restrictions), and flag tricky access points like long hallways, tight stairwells, or truck clearance. This is also when you’ll point out any specialty items such as art, pianos, or glass tops, that may need custom crating.
Flat-rate plan and paperwork
After the survey, Roadway comes back with a flat-rate quote based on your inventory and logistics. It should clearly spell out what’s included and any optional add-ons you chose. You’ll also pick your valuation coverage (basic included coverage or an upgraded Full Value Protection option) and get a delivery window. A moving coordinator will keep you up to speed ahead of the move.
Pre-move prep
In the days leading up to the move, your coordinator will help with details like reserving elevators and loading zones, issuing building COIs, and locking in parking or shuttle solutions if needed. They can also answer any questions you may have about the move.
Move day
The crew arrives within the agreed window and does a quick walkthrough with you. Floors, corners, and doorways are protected, furniture is disassembled as needed, TVs, mirrors, and glass tops are wrapped, and boxes are staged by room. Any services you added—like full packing or crating—happens now. Items are loaded into a Roadway truck, and you’ll get updates from Roadway, plus GPS tracking during transit.
In transit
Long-distance shipments can take multiple days. Your coordinator should keep you posted on your shipment’s progress. If your new place won’t be ready in time, storage-in-transit can bridge the gap until you’re ready to receive your belongings.
Delivery day
The crew calls ahead with an ETA, then unloads by room so you’re not swimming in boxes. Furniture may be reassembled, beds are set up, and boxes are placed in the right spot based on their labels. If you purchased unpacking, they’ll open boxes and remove packing debris. Do a final walkthrough, check off the inventory, and flag anything that was damaged.
After the move
If something isn’t right, let Roadway know promptly and begin the claims process. Taking photos, tagging items, and keeping up with your inventory checklist can lead to a speedy resolution.Keep your quote and bill of lading on file in case you need them for relocation benefits or tax documentation.
FAQ
Is Roadway a broker?
No. Roadway Moving operates as a direct carrier, not a broker. That means they own their trucks, employ their own movers, and handle every stage of your relocation in-house, from packing to delivery. This structure gives customers tighter quality control and accountability than brokered moves, where jobs can be handed off to third-party carriers.
Does Roadway offer tracking and a move coordinator?
Yes. Every Roadway customer has access to a moving coordinator who manages logistics, schedules, and day-of support. You’ll also have access to live move tracking, so you can monitor your shipment’s progress in real time, which is a nice perk for long-distance moves where timing can vary.
What moving insurance does Roadway provide?
All Roadway moves include basic Released Value Protection, which reimburses at $0.60 per pound per item. For higher-value shipments, you can upgrade to Full Value Protection, which covers repair, replacement, or reimbursement of damaged goods. Make sure to review the deductible, exclusions, and claim process before moving day so you know exactly how coverage works.
What’s the deposit/cancellation policy for Roadway?
Roadway requires a reasonable 10% deposit to reserve your moving date. You can cancel your move up to seven days prior to your moving date. Both their deposit amount and cancellation policies are more flexible than many competitors we’ve reviewed.
Before booking, ask your rep to include the exact deposit amount, refund terms, and cancellation policy in your written estimate. Following FMCSA recommendations, it’s smart to keep copies of all documents, including your estimate, bill of lading, and inventory list, for reference throughout your move.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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