United Regions Van Lines Review (2025)
Bottom line: United Regions Van Lines (URVL) is a licensed interstate carrier based in Waukesha, Wisconsin, specializing in long-distance moves across the U.S. While many customers report a smooth, professional move, others warn of surprise charges, damaged items, and unresponsive support. Want more reliable alternatives? Check out our picks for the best interstate moving companies.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 3,500+ moving companies analyzed
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- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Pros & cons of United Regions Van Lines
- Services 48 states with experience in complex, cross-country logistics.
- Offers useful extra services like furniture assembly, appliance setup, and short- or long-term storage.
- Provides a dedicated moving coordinator for a single point of contact throughout the move.
- Some customers praise the crews as efficient, courteous, and careful.
- Has numerous complaints about final bills thousands higher than the original quote.
- Customers report unresponsive reps once the contract is signed; cancellations are often ignored.
- Has multiple claims of broken furniture, lost boxes, and minimal compensation.
- Doesn’t offer local (under 400 miles) or international moves.
Jump to the URVL info you’re looking for:
What customers had to say about United Regions Van Lines
Customer feedback on URVL is highly mixed. Although it has an A+ rating on the Better Business Bureau (BBB), the company does not have an accreditation. On Trustpilot, URVL has a significant divide between positive and negative experiences. Approximately 76% of reviewers gave 5-star ratings, often praising the professional moving crews, on-time deliveries, and a stress-free process. Satisfied customers describe courteous drivers, careful handling of goods, and friendly coordinators who made long-distance moves feel manageable.
However, not all experiences have been positive. Around 21% of reviewers rated URVL with just 1 star, indicating a considerable portion of negative feedback. Common complaints include final prices significantly exceeding initial estimates, poor communication after booking, and items arriving damaged or not at all. Several customers report that the company added last-minute charges, such as unexpected shuttle fees or inflated packing costs, leaving them with no choice but to pay more after the truck had been loaded. Overall, feedback ranges from extremely positive to very negative, so if you are considering using URVL, it is advisable to proceed with caution and make sure that all agreements are documented in writing.
“United Regions made this stressful process a whole lot easier. My husband and I were a bit disorganized but the movers were kind and patient with us. Eric and his team were on time and incredibly efficient and very understanding towards our situation. My items arrived perfectly packed with no damages. We received constant updates for our items so we knew the status of where our items were.”
– Ling M, BBB
Learn More“During the course of the move, the company broke several valuable items, including irreplaceable personal belongings of significant sentimental and monetary value. Despite my immediate documentation and reporting of the damages, the company has failed to take responsibility or offer a fair settlement. Their mediation process has been unresponsive, dismissive, and ultimately ineffective. … It has now been over a year since the move, and despite repeated attempts to resolve the matter amicably, I have received no compensation or meaningful communication from the company.”
– Michael Malsch, Trustpilot
Learn MoreUnited Regions Van Lines pricing: What to expect
United Regions Van Lines advertises competitive rates, but pricing has been one of the most common pain points for customers. While the initial quote may appear lower than other full-service movers, many reviews suggest the final bill often ends up significantly higher due to surprise fees and vague contract terms.
URVL typically offers non-binding estimates, which means the final price can fluctuate based on weight, packing, access issues, or other factors not accounted for upfront. Customers say these changes aren’t always clearly explained during the quote process, making it crucial to request a binding estimate and review it carefully.
Here are the most commonly reported extra charges:
- Packing materials: Shrink wrap, boxes, and blankets often come at an added cost
- Shuttle truck fees: Up to $2,000 if a full-sized truck can’t access your home
- Stair or elevator fees: For apartments or multi-floor buildings
- Long carry fees: If movers have to carry items a long distance from truck to door
- Bulky item surcharges: Pianos, large TVs, or specialty items
- Last-minute service add-ons: Charges for unplanned packing help or extra volume
URVL also requires a 20% to 30% deposit to secure a booking, and some customers say it was difficult to get that deposit back after trying to cancel, even within the allowed window.
Bottom line: URVL may offer low initial quotes, but make sure you get everything in writing, clarify any potential fees, and leave room in your budget for unexpected costs. Use our moving cost calculator to see what a long-distance move should actually cost.
United Regions Van Lines services
URVL is a full-service interstate mover offering a wide range of options for long-distance relocations. The company is best suited for customers moving across state lines who want support with packing, storage, or large-item transport. While URVL doesn’t offer local or international moving services, it covers most moving needs for U.S. interstate moves.
Here’s a breakdown of what URVL provides:
- Long-distance interstate moves: Specializes in household moves across 48 U.S. states. Local moves under 400 miles and international relocations are not available.
- Corporate and military relocations: Offers services tailored for job-related moves or military orders, including flexible scheduling and documentation support.
- Senior moving services: Provides additional assistance and planning for older adults transitioning to retirement homes or relocating to be closer to family.
- Packing and unpacking: Offers full or partial packing using quality materials. Crews will also unpack and reassemble furniture at your destination if requested.
- Furniture disassembly and reassembly: Beds, tables, and other large items can be taken apart and set back up in your new home.
- Appliance setup: Can disconnect and reconnect common household appliances and electronics.
- Short- and long-term storage: Available if your new home isn’t move-in ready. Items are stored securely until you’re ready for delivery.
- Auto transport coordination: Can arrange car or motorcycle shipping through partner carriers. Ask for details on cost and insurance.
URVL covers most of the essentials, but be sure to confirm service availability and pricing in writing.
How United Regions Van Lines Compares to Other Movers
Here’s how URVL stacks up against similar movers:
URVL vs. Safeway Moving
Safeway Moving is known for its flat-rate pricing model, strong customer service, and transparency. Unlike URVL, Safeway provides guaranteed pricing that doesn’t change on moving day if your inventory is accurate. It’s also a veteran-owned company that gives back through charitable donations. While URVL may initially quote lower, Safeway’s predictable pricing and A+ BBB rating make it a safer choice for those looking to avoid surprise fees.
rating
4.9 / 5
89% of users select this mover
URVL vs. American Van Lines
American Van Lines (AVL) is a premium full-service carrier that employs its own crews and operates a large, nationwide fleet. AVL is known for binding estimates, professional service, and expertise in handling antiques and specialty items. While URVL may appeal to budget-conscious customers, AVL provides peace of mind with consistent quality, better claims handling, and transparent pricing.
rating
4.5 / 5
89% of users select this mover
URVL vs. Mayzlin Relocation
Mayzlin Relocation is a mid-sized carrier that’s grown quickly thanks to its strong customer service and honest pricing. Like URVL, Mayzlin handles long-distance moves and offers full-service options, but it earns far better reviews across the board. Customers often highlight Mayzlin’s responsive communication and smooth coordination. If you’re looking for a more personal moving experience with fewer headaches, Mayzlin is a standout alternative to URVL.
rating
4.9 / 5
89% of users select this mover
Final Verdict: Is United Regions Van Lines Worth It?
URVL can provide a reliable long-distance moving service if everything goes according to plan. However, based on complaints regarding pricing, damage, and customer service, using URVL can be somewhat of a gamble. If you decide to go with URVL, make sure to do your research:
- Obtain a binding estimate.
- Clarify all services and fees.
- Read recent reviews.
If you’re looking for a safer option, consider alternatives such from our list of the best moving companies.
FAQ
Is United Regions Van Lines a legit moving company?
Yes, URVL is a legitimate, licensed interstate moving company with its own fleet and drivers. The company is registered with the FMCSA under USDOT #890424 and has been in business since 2003. However, despite its legitimacy, URVL has received numerous complaints about pricing discrepancies and customer service issues.
Is United Regions Van Lines a broker or a carrier?
URVL operates as a licensed household goods carrier. This means the company handles most moves with its own staff and trucks, though it may partner with other carriers in certain regions. They are not a lead-generation broker.
Can United Regions Van Lines move my car?
Yes, but indirectly. URVL offers vehicle shipping coordination through partner auto transport carriers. If you need to ship a car or motorcycle, ask about timing, cost, and insurance coverage upfront.
Does United Regions Van Lines offer guaranteed pricing or binding estimates?
URVL typically provides non-binding estimates, which are subject to change. Some customers have successfully requested binding estimates, but you must ask for it explicitly and ensure every service and item is listed. Without a binding estimate, your final price could increase significantly.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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