New Leaf Moving Group Company Review

Overall Opinion: New Leaf Moving Group is an interstate moving broker based in South Florida. They are a newer company with less of a track record than other more established brands but are making a name for themselves as a certified mover of household goods. Since opening a year ago, they’ve received a number of negative reviews, and it’s unclear if the company is making any changes to resolve these issues in the future. The company has received a number of complaints with the Department of Transportation in 2021 including 6 moving hostage complaints.

For our recommendations on the best moving companies, check out our list of the top long-distance movers of 2021.

New Leaf Moving Group     2 out of 5.0 stars

How does New Leaf Moving Group compare to other professional movers?

Company Price Vendor Type Quoting options Storage Minimum Move Size
New Leaf $$ Broker Phone/virtual estimate/In-person Yes 1 bedroom
Proud American Van Lines $$ Broker Phone/virtual estimate Yes, free 30 days 1 bedroom
Safeway Moving $$ Carrier/Broker Phone/virtual estimate Yes, free 30 days 1 bedroom
JK Moving Services $$$$ Carrier Phone/virtual estimate Yes 2 bedroom

 

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About New Leaf Moving Group

New Leaf Moving Group Company Review

New Leaf Moving Group (U.S. DOT# 3423043) is a national moving broker based in Boynton Beach, Florida. As a broker, they help you book your move with an established moving company in your area. They are a new business established in 2020. They are legally operating under the Relocation Management Group. However, their company name and branding are under New Leaf Moving Group.

While South Florida is where the company retains its headquarters, they are long-distance movers specializing in interstate moves.

New Leaf is a family-owned and operated business that prides itself on its providing a stress-free move. They are committed to creating the best moving process.

They have adopted a “green” marketing niche, such as encouraging eco-friendly moving habits such as recycling moving supplies and donating items that are rarely used when possible instead of moving them.

New Leaf Moving Group offers full-service local and long-distance moving services to residential and business customers. Other benefits include packing, a variety of short and long-term storage options, and have experience in moving pianos.

Pros and Cons

Pros

  • Offer a wide range of services
  • Additional services such as piano moving.
  • Customer service and support representatives are available seven days a week
  • Supports “green” business practices, including recycling, reusing and repurposing.

Cons

  • No automobile transportation services
  • The company has numerous unresolved complaints from customers
  • Company is new (less than 2 years old)
  • No services to Alaska, Hawaii, or international transport options
  • Not BBB Accredited

Services Offered

New Leaf offers a wide variety of moving services and pairs you with movers who can fulfill your needs. Here’s a rundown of the primary services offered.

  • Local Moves: The company promotes itself as working with a dependable and responsible team of moving professionals. Local moving services within South Florida are available for both residential and commercial customers. The local service area includes Palm Beach County, Delray Beach, Boca Raton, Deerfield Beach, Highland Beach, Lighthouse Point, and others.
  • Long-Distance Moves: Cross-country moving services are available to destinations nationwide using excellent logistical support.
  • Cross-Country Movers: In addition to moving within the state, they also offer interstate moves. They have many years of experience transporting to states including New York, New Jersey, California, and Texas.
  • Commercial Moving and Business Relocation: Businesses that are moving will receive personalized service for facilitating the project. This involves creating a detailed inventory of all items and placing transported belongings where you want them upon arrival at the destination. The company seeks to minimize downtime for business customers. The staff has experience in transporting IT equipment, cubicles, and other related business machines.
  • Packing Services: Professional packing services and labeling of all belongings are available using high-quality materials to prevent damage during loading or transport.
  • Storage Services: They offer storage solutions and ensure the storage facilities are safe, clean, secure with 24/7 surveillance, and weather-proof. They also offer climate-controlled storage units that are free of moisture and other causes of mold. Short or long-term storage is available
  • Specialty Services: New Leaf Moving now offers piano moving services designed to accommodate their weight and fragility. They also encourage donating unneeded items to Goodwill, local libraries, and other charities.

Pricing

The company doesn’t market itself as being an economical option. They have described their commercial services as not the “cheapest corporate relocation company” option. However, we believe that quality service doesn’t always come cheap.

Customers can obtain a free moving estimate by completing the website form, and a representative will contact them to provide a detailed estimate and review other details. It doesn’t appear that on-site (in-home or business) moving quotes or estimates are currently available.

When booking your move, you’ll be required to pay a deposit, which you can pay online using Visa, Mastercard, Discover, or via electronic check.

They do not specify what percentage of the total customers will pay for deposits. They say that deposits are refundable if a customer cancels their no later than five days before the first available date for pickup.

When the first available date for pickup is within five days of confirming the reservation, the deposit is not refundable. Refunded deposits are subject to a 5% cancellation fee, and for postponements, they will apply the deposit to a future move within the next 12 months.

To get a quote on your move and to find out about the best movers in your area, check out our moving cost calculator.

Customer Experience

They have customer service and support representatives available seven days a week from 9 a.m. to 8 p.m. You can also reach out to their team using the contact information on their website, including a phone number, email address, or by completing a form on their website.

They don’t state whether they offer an on-time delivery guarantee; however, they provide an estimated delivery date based on your traveling distance, which you can see on this chart.

Moving Distance

Estimate Days in Transit

0 to 500 miles 1 to 5 business days
500 to 1,500 miles 2 to 10 business days
1500 to 2,500 miles 4 to 14 business days
2,500 + 5 to 24 business days

They make it very easy for customers to reach them both to obtain a quote and talk to a representative.

While they do have a good system for customer feedback, it’s become clear from customers there is a gap between the customer service and the level of actual service provided when it comes time to carry out the move.

The majority of negative reviews on their BBB and Yelp profiles indicate a lack of communication, unclear quotes, and a lack of clarity over what services they would provide on moving day. Some customers report that New Leaf did not accurately send their information to the moving companies they work with, resulting in no-shows and massive delays in schedules.

Licensing and Registrations

The moving industry uses a collection of databases to collect information about the various moving companies. When assessing a moving business, we check five databases to see what information is registered and whether the company has claimed its profile.

These databases help us see how credible the companies are and how the information stated on their website compares to the official databases’ information.

Database

Are they listed?

AI FMCSA? Yes
SAFER FMCSA? Yes
Licensing Insurance FMCSA? Yes
BBB? Listed but unclaimed

The services and information stated by New Leaf Moving Group on their website are transparent and consistent with the information listed in their company profiles. They clearly disclose that they are not a motor carrier and do not personally transport their customer’s household goods.

Reputation and Online Presence

When you Google the company, you notice that they have a Google My Business rating of 3.8 out of five stars. While their earlier reviews are promising, it’s clear that they have faced a lot more customer issues in the last 6 months.

Feedback suggests that the company representatives were friendly and provided tremendous scheduling flexibility and overall affordability. However, the helpfulness of the customer service staff often did not translate into stress-free moves, with a lot of customers reporting very stressful and unsatisfying moving experiences.

New Leaf Moving Group is not currently accredited with the Better Business Bureau (BBB) but maintains an overall rating of C+.

New Leaf Moving Group is not BBB accredited and has received 21 complaints since the company opened in 2020. Their BBB reviews currently stand at 1.47 out of 5 stars.

The following is a summary of the categories (nature) of the complaints received.

BBB Complaint Types Number
Sales or Advertising 1
Collections or Billing 5
Deliver-Related Concerns 6
Warranty or Guarantee 0
Product or Service Problems 9

The company has a 1-star rating on Yelp. Numerous customers share similar experiences of the company delivering their belongings way behind schedule, being slow to communicate, or being unresponsive altogether.

While they don’t have a social media presence that we could find, they offer helpful blog posts on their website to help their customers have a better moving experience.

They also have a well-designed website that features useful information about the company itself. However, we would like to see more information about the owners and past experience in the moving industry.

Final Thoughts

New Leaf Moving Group has had a rocky start since opening its doors in 2020. Countless negative experiences from unhappy customers make us reluctant to recommend them as a reliable option. Despite them responding to comments and trying to resolve customer issues, it’s unclear whether they’re making any internal changes to avoid these problems in the future.

Feedback suggests that they have a lot of work to do when it comes to vetting the household goods carriers that they work with and not making promises that they are unable to keep.

Overall, if you are planning a long-distance move, we recommend choosing a company from our list of vetted interstate movers, rather than risking having a negative experience with a company that is likely experiencing growing pains.

For more help choosing the right moving company and to get a free moving quote, check our picks of the top-rated interstate moving companies.

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