AmeriSafe Review (2025)
Here’s the short answer: We don’t recommend AmeriSafe Van Lines. AmeriSafe is a Florida-based moving broker, not a carrier. That means it doesn’t own trucks or employ movers. Instead, it just books your move, then outsources it to another company. This business model comes with major risks: inconsistent service, surprise charges, and minimal accountability. And unfortunately, AmeriSafe’s track record reflects that risk.
While some moves go smoothly, the overall pattern of problems is hard to ignore. For peace of mind, choose a reputable moving carrier that ranks among the best moving companies, not a broker.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 3,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Pros & cons of Amerisafe
- Partners with various carriers, allowing it to arrange moves almost anywhere in the U.S.
- Advertises services ranging from local and interstate moves to packing, storage, and handling of specialty items.
- Some customers report successful moves, usually crediting the actual moving crews assigned.
- Maintains a B rating on the BBB, indicating it does respond to some disputes.
- Your service depends entirely on the third-party carrier they assign.
- Many customers report quotes doubling or more right before moving day due to questionable volume recalculations or extra fees.
- Customers mention long delays and missed delivery windows.
- If your items are lost or broken, AmeriSafe refers you to the carrier’s insurance, offering little to no assistance.
- Has 288+ BBB complaints over three years, which is above average for a company of this size.
- Trustpilot removed AmeriSafe’s rating due to guideline violations and fake reviews.
- Only provides 72 hours to cancel for a refund.
Jump to the AmeriSafe info you need:
What customers had to say about AmeriSafe
Customer reviews for AmeriSafe Van Lines present a varied picture with the company maintaining a B rating on the Better Business Bureau (BBB) but with no accreditation. Many customers report that initial quotes are significantly lower than the final charges, which often rise from around $2,500 to over $7,000 due to unexpected fees on moving day. After paying a deposit, customers often encounter unresponsive support, with some reporting that representatives are dismissive and unhelpful.
Numerous reviewers have reported significant delays and lost items, resulting in families being without their essentials for extended periods. Complaints about damaged or missing belongings are common, and customers often find themselves directed to the carrier for assistance, as AmeriSafe primarily acts as a moving broker. While a small number of customers report positive experiences with specific movers, these appear to be more closely tied to the carriers than to AmeriSafe itself.
“I saw many reviews online that they would purposely provide a lower quote just to land a job, then the actual moving company would end up charging more than twice as much for the service when they show up to start the job in question. I brought my concerns to one of their employees and he assured me that was not going to happen to me, and that I could trust the company. Spoiler: the scenario where I end up paying more than 2x the quoted amount was exactly the one that ended up happening.”
– Javier R, BBB
Learn More“We’re using Amerisafe/Cobra right now for a 2bd move from CA > IN. Overall it’s been super stressful dealing between the two, whether it’s ambiguous info or just horrible customer service. Every little thing you want costs more $$. … We haven’t received our stuff yet so I’m curious what’s severely damaged or even missing.”
– LHandsomepants, Reddit
Learn MoreAmeriSafe pricing: What to expect
AmeriSafe offers quick, free estimates based on an inventory list. However, our research uncovered a few considerations when it comes to AmeriSafe’s pricing:
- Binding estimates are only valid if your inventory is perfect. Most customers face added charges on moving day.
- Deposits are nonrefundable after 72 hours.
- Final payments are made to the carrier, often requiring certified funds like postal money orders.
- Quotes are based on volume, and any increase (real or perceived) can jack up the final cost.
- Surprise fees for packing materials, stairs, long carries, and more are common.
Be prepared to pay much more than the original quote. And get every charge and service in writing.
If you want a fast, personalized quote, use our free moving cost calculator to compare quotes from AmeriSafe and other top-rated movers.
AmeriSafe services
AmeriSafe Van Lines advertises a full suite of relocation services through its network of third-party moving partners. While the list looks comprehensive, AmeriSafe is a broker. This means that the quality, cost, and reliability of these services vary widely. They do not control how your items are handled, how the truck is loaded, or who actually shows up on moving day. Be sure to get all requested services in writing and ask who will perform each service.
Here’s a deeper look at what AmeriSafe offers:
- Long-distance moves: AmeriSafe specializes in interstate relocations across the continental U.S. Whether you’re moving across a few states or coast to coast, they’ll broker a carrier to handle the transportation. This is their core offering.
- Local and intrastate moves: Although brokers are more commonly used for long-distance moves, AmeriSafe also arranges local or same-state moves in select areas. These are handled by local partner carriers.
- Commercial and office relocations: AmeriSafe advertises business and corporate moving solutions, including office equipment, furniture, and file transfers. These moves may require specialized handling, flexible scheduling, and additional insurance.
- Packing and unpacking: Through partner crews, AmeriSafe can arrange full or partial packing services. This includes providing packing materials like boxes, tape, and protective wrapping. Unpacking can also be requested at your destination, although it’s usually an added fee.
- Storage solutions: Need temporary storage while you transition between homes? AmeriSafe can set you up with short-term or long-term storage facilities through their network. Some moves include storage-in-transit, but you should always clarify how long your items will be stored and who owns the facility.
- Specialty item moves: If you need to move high-value, heavy, or delicate items like pianos, antiques, or large gym equipment, AmeriSafe can find a carrier that offers specialty handling. Be sure to note these items early. If they aren’t included in your inventory, your quote may be voided or drastically increased later.
- Furniture assembly/disassembly: Basic furniture breakdown and setup can typically be arranged, though it’s not always included by default. Confirm this ahead of time so you’re not charged extra on moving day.
- Custom crating: For fragile or oversized items like artwork, mirrors, or electronics, some partner movers offer custom wood crating. This should be pre-arranged and will likely incur a premium charge.
- Auto transport (on request): While not heavily marketed, AmeriSafe may offer vehicle shipping via a third-party car hauler. Some reviewers mention bundled car transport services, so it’s worth asking about if you’re moving a vehicle alongside household goods.
How Amerisafe Compares to Other Movers
Compared to top-rated van lines, AmeriSafe is:
- Less reliable: Direct carriers handle every part of your move. Brokers don’t.
- Lacking in customer service: AmeriSafe’s complaint volume is high relative to its size and age.
- Less accountability: With AmeriSafe, you’re stuck between the broker and the carrier if something goes wrong.
Established movers like Safeway or American Van Lines offer more transparency and better protection. Here are more details about how AmeriSafe compare to these movers:
AmeriSafe vs. Safeway Moving
Safeway Moving is a direct moving carrier that has an overall more positive reputation compared to AmeriSafe. We recommend Safeway due to its excellent customer service, price-matching, flat-rate quotes, and 30 days of free storage on long-distance moves. We also like that Safeway emphasizes 24/7 support, but it’s primarily an interstate moving specialist compared to how AmeriSafe advertises helping with local moves.
rating
4.85 / 5
89% of users select this mover
AmeriSafe vs. American Van Lines
American Van Lines’ offers highly trained specialty crews with an emphasis on experience and ongoing training. This makes American Van Lines a better option if you are moving something like antiques compared to AmeriSafe. Also, AVL is a carrier, meaning they handle all services in-house rather than relying on partners like AmeriSafe.
rating
4.5 / 5
89% of users select this mover
AmeriSafe vs. Mayzlin Relocation
Mayzlin is a family-owned moving company for both local and long-distance relocations. Compared to AmeriSafe, they have a strong reputation, and we like their focus on personalized customer service and pricing transparency. Mayzlin’s hands-on approach is great for customers who want attentive communication and budget-conscious rates, which you may or may not get with AmeriSafe.
rating
4.9 / 5
89% of users select this mover
Final Verdict: Is AmeriSafe Worth It?
AmeriSafe Van Lines may look attractive thanks to its low initial quotes and broad service offerings. But as a moving broker with a history of complaints, unreliable pricing, and poor accountability, it’s a risky choice.
We do not recommend AmeriSafe Van Lines. Choose a licensed, full-service mover with a solid reputation instead.
FAQ
Does AmeriSafe own its own moving trucks?
No. AmeriSafe is not a carrier and does not own trucks or hire movers. They act as a broker and outsource all moving jobs to third-party carriers.
Can I cancel my AmeriSafe move and get a refund?
Only if you cancel within 72 hours of booking. After that, your deposit becomes nonrefundable.
What happens if my items are damaged or lost with AmeriSafe?
AmeriSafe will refer you to the carrier’s insurance. Brokers typically do not handle claims or offer compensation themselves.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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