New Start Relocation Review (2026)
Here’s the bottom line: New Start Relocation is a licensed moving broker based in Boynton Beach, Florida, not a moving carrier. Many customers report bait-and-switch pricing, poor communication, and dissatisfaction with third-party movers they were matched with. If you’re looking for reliability, transparency, and peace of mind, you’re better off with top-rated moving companies that offer binding estimates and have a cleaner track record as a carrier.
Our track record
Each year, 400,000+ people trust our moving recommendations. Here are a few reasons why:
- Founded in 2015
- 3,500+ moving companies analyzed
- $50,000 in moving grants delivered
- Up-to-date pricing info & industry data
- Fact-checked for accuracy
Pros & cons of New Start Relocation
- Has a nationwide reach, especially for routes to and from Florida.
- Offers commercial moving for offices and businesses.
- Reviews mention helpful sales reps during the quoting process.
- Outsources all moving jobs to third-party carriers.
- Reports of quotes jumping from ~$2,700 to over $15,000.
- Has 240+ BBB complaints in the last 3 years.
- Deposits become non-refundable after 72 hours.
- Service depends on the partner carrier assigned.
Jump to the New Start info you’re looking for:
What customers had to say about New Start Relocation
When you’re hiring a mover, real customer experiences help paint a clearer picture than marketing promises. In the case of New Start Relocation, feedback is sharply divided. Some customers appreciated the convenience and support during the booking process. However, many others reported misleading pricing, unreliable partner carriers, unexpected costs, and difficulty getting help when things went wrong.
Our tip: If you decide to book with New Start, take your inventory process seriously, get everything in writing, and stay on top of all communications, especially after a carrier is assigned.
Most complaints center around bait-and-switch quotes, poor communication, and last-minute surprises. A few positive reviews mention responsive sales reps and smooth execution, but they’re the exception, not the rule.
Here’s a sample of what customers had to say:
“I was quoted $3,400 …, but on moving day the price jumped by over $3,000 for 10 extra boxes — even though several furniture items were removed. I was told the move wouldn’t happen unless I agreed to pay. Afterward, the company changed delivery dates multiple times and required full payment before unloading, which was not stated in the contract. They also added a 5% surcharge for using Venmo or a credit card that was never disclosed.”
– Sabine Mcdonald, Google
Learn More” I took a 20k loss i will never forget for an across the state move. Truck showed up and demanded an extra 10k cash, 3rd party. Scammers. They are just brokers. Sell the contract to someone else to move you and demand cash? On moving day when your about to jump on a plane? Then argue with me over the phone why its justified? After we confirmed a video walkthrough of ALL belongings and they put together the estimate?”
– Tyler K., Yelp
Learn MoreNew Start Relocation pricing: What to expect
Unlike top-rated carriers that offer binding flat-rate quotes, New Start provides non-binding estimates. Final charges depend on the moving carrier’s tariff, inventory verification, and any day-of changes.
Here’s how New Start’s pricing works:
- Non-binding estimates: Quotes can increase significantly after pickup.
- Initial deposit: Often 1/3 of quoted cost is required to book.
- Final payment: Typically due in cash or certified funds to the carrier.
- Cancellation policy: You must cancel within 72 hours to receive a refund.
- No price guarantees: Expect your final bill to be higher than the quote.
New Start Relocation services
New Start Relocation offers a broad set of full-service moving options by coordinating with third-party carriers. While they don’t own trucks or directly employ movers, they can arrange many of the same services a traditional van line would provide, including packing, storage, and furniture handling.
Here’s a breakdown of the services they advertise:
- Long-distance moves: New Start coordinates cross-country and interstate relocations across the continental U.S., with a focus on Florida routes.
- Local moves (primarily Florida): Can arrange short-distance moves within Florida, especially in South Florida cities like Miami, West Palm Beach, and Fort Lauderdale.
- Residential moves: Handles apartment, condo, and house relocations by connecting you with licensed household goods carriers.
- Commercial/office moves: Offers coordination of corporate relocations, including moving office furniture, IT equipment, and file storage.
- Packing and unpacking: Through partners, New Start can arrange partial or full-service packing with boxes and materials included. Unpacking services are also available.
- Furniture disassembly/reassembly: Movers can disassemble large furniture for safe transport and reassemble it at the destination.
- Storage options: Can set up short- or long-term storage solutions through partner warehouses, often useful during transitional moves.
- Specialty items: May be able to coordinate moves involving pianos, artwork, or antiques by selecting carriers with the right equipment and experience. Be sure to confirm this in advance.
How New Start Relocation Compares to Other Movers
How does New Start Relocation stack up against other major players in the moving industry? Here’s how they compare in the categories that matter most:
New Start Relocation vs. Safeway Moving
Safeway stands out for offering flat-rate pricing and working with a more curated network of vetted carriers. This results in more predictable service and fewer surprise charges. Safeway’s reputation is stronger overall, with higher customer satisfaction and far fewer complaints compared to New Start.
rating
4.9 / 5
89% of users select this mover
New Start Relocation vs. American Van Lines
As a direct carrier, American Van Lines performs the actual move using trained, in-house crews. They specialize in handling fragile, antique, and specialty items, offering climate-controlled storage, piano moving, and white-glove services. Their binding estimates provide clear upfront pricing and minimize the risks common with brokers like New Start.
rating
4.5 / 5
89% of users select this mover
New Start Relocation vs. Mayzlin Relocation
Mayzlin Relocation is a family-owned carrier that earns strong marks for personalized service and direct communication. Unlike New Start, they don’t outsource your move, so you’re dealing with the same team from start to finish. Their more lenient cancellation policy and hands-on approach appeal to customers looking for a more trustworthy and tailored experience.
rating
4.9 / 5
89% of users select this mover
Final thoughts: Is New Start Relocation right for you?
New Start Relocation might seem appealing at first glance, especially for budget-conscious movers who want full-service help without having to contact multiple companies. But dig a little deeper, and the red flags start to pile up.
From hundreds of consumer complaints to non-binding estimates and inconsistent third-party service, the risks often outweigh the convenience. While some people report smooth moves, too many others experience surprise charges, poor communication, and no-shows on moving day.
That said, New Start may work for:
- Customers with flexible timelines and lower-value shipments
- Local moves in Florida
- People willing to closely manage their inventory and communications
For most others, we recommend choosing a direct carrier or a broker with a stronger reputation, clearer pricing, and more reliable partners. Use our moving cost calculator to get a head start.
FAQ
Is New Start Relocation a legitimate moving company?
Yes, New Start Relocation is a licensed interstate moving broker, not a carrier. They are registered with the FMCSA and operate under the legal name Eagle Moving Group Inc. (USDOT 3545015).
Is New Start Relocation a broker or a carrier?
They are a broker. This means they coordinate moves by hiring third-party FMCSA-licensed motor carriers to do the actual moving. They do not own trucks or employ moving crews directly.
Is New Start Relocation good for long-distance moves?
They specialize in coordinating long-distance moves, but service quality depends heavily on the third-party carrier they assign. Some customers report smooth moves, while many have experienced issues.
Does New Start Relocation offer auto transport?
No, they do not offer vehicle shipping services. You’ll need to book a separate auto transport company.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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