Zip Moving & Storage Company Review

Overall Opinion: Headquartered in Gaithersburg, Maryland, Zip Moving and Storage has grown rapidly over several years. They own secure storage facilities for both short and long-term needs. Long-distance moving services are pretty limited to the eastern half of U.S. states.

Their customer feedback appears overwhelmingly positive.

We like them so much we included them on our list of the top moving companies in Atlanta.

Zip      4 out of 5.0 stars

Pros

Cons

  • They will refund 100% of the deposit when notified five or more business days before the move.
  • In response to the COVID-10 pandemic, the company is now performing employee temperature checks, wearing masks and gloves, implementing social distancing measures, and conducting thorough vehicle disinfection.
  • Customers are now encouraged to use the Track Your Move application for real-time transport tracking.
  • Same-day moving services are often available.
  • Long-distance moving services are presently limited to the eastern U.S. states.
  • The “instant” online pricing quote option is both quick and easy but inevitably inaccurate.

How does Zip Moving & Storage Company compare to other professional movers?

Company Price Vendor Type Quoting options Storage Minimum Move Size Interstate
Zip Moving & Storage $$ Carrier Phone/virtual estimate/In-person Yes 1 bedroom Yes
Top Dawg Moving $$ Carrier Phone/virtual estimate No 1 bedroom Yes
Tate the Great Moving Co.  $$ Carrier Phone/virtual estimate No 1 bedroom Yes
Bellhop $ Carrier Phone/virtual estimate Yes 1 bedroom Yes

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About Zip Moving & Storage

Founded in Rockville, Maryland, in 2014, Zip Moving and Storage has grown significantly and now boasts having moved more than 6,500 customers. Several new locations have since opened, including Chicago (2016) and Atlanta (2017). The organization’s marketing focuses on strengths that include competitive and transparent pricing, a professional staff, and regional community involvement.

The ramps currently used across their fleet of trucks allow loading specialty items, including appliances, pianos, and motorcycles. They are currently members of the American Moving & Storage Association (AMSA).

Zip Moving & Storage Company offers a broad range of services

  • Local moves: Local residential customers may choose to add packing, unpacking, and storage options. A dedicated moving coordinator is promptly assigned that serves as a single point of contact.
  • Long-distance moves: The organization has three distinct long-distance moving divisions, including Northeast, Midwest, and Southeast.
  • Office and commercial moves: Although not the main area of focus, they offer commercial moving services as well. A commercial moving coordinator provides estimates, manages the phases through packing, furniture disassembly, transport, reassembly, and more. Disposal services are also now available for furniture and office equipment.
  • Storage: They have company-owned facilities for short or long-term storage in Atlanta, Washington D.C., Northern Virginia, and Maryland. Short-term storage is 30 days or less, with anything beyond deemed as long-term. The storage facilities have 24-hour security, a warehouse staff, climate-controlled units are available. Unit sizes begin at a minimum 5 x 5’ size.
  • Packing: Professional packing and unpacking services are available and will ensure all belongings arrive unscathed.

How much does Zip Moving & Storage charge?

The company’s marketing now includes affordability among its strengths and efforts toward pricing transparency. They have added a Virtual Moving Survey process now offer personal, in-home estimates.

Customers may choose payment options including cash, money orders, certified checks, wire transfer, or credit cards. Personal checks and American Express cards are currently not accepted. The minimum required deposit amount for local moves is $160, equating to 10% of the projected total on long-distance moving projects.

Customers might be eligible for a discount when paying with cash.  They offer a 3% discount to seniors.

Deposit Refundability Policy: Refunds are 100% refundable when the notification of cancellation occurs with a minimum of five days of advance notice. They will credit total moving deposits Moving toward a move that occurs in the upcoming 12 months.

Local Moving Base Pricing Starting Price
Two Movers + Truck $120 +
Three Movers + Truck $150 +
Four Movers + Truck $180

Short-term daily storage rates start at fifty-six cents (.56) per pound for the first day and start at seventeen cents (.17) per pound for each additional day; however, a 2,000-pound minimum applies.

Short-term storage rates start at $44 per month, while long-term rates start at $71.43.

What is Zip Moving & Storage Company’s Customer Service Like?

Customer Service Hours: Monday – Friday 8:00 a.m. to 5:00 p.m. and Saturday & Sunday 9:00 a.m. to 5:00 p.m. (EST).

Guaranteed pickup and delivery dates for long-distance moves require purchasing additional Premium Guaranteed Services (P.G.S.).

The items prohibited in storage include plants, food, flammable items, firearms, and more.

They posted the transit time ranges from various point-to-point locations on their long-distance network. Here is the estimations when going from the Midwest to:

  • Maryland: 2 to 6 days
  • Virginia: 3 to 9 days
  • Washington D.C.: 2 to 6 days
  • Atlanta: 3 to 9 days
  • Florida: 4 to 12 days

Does Zip Moving & Storage have a good online reputation?

Zip Moving and Storage has been accredited with the Better Business Bureau (BBB) since 2018 and currently maintains an overall rating of A+. The BBB page contains 11 reviews with an overall score of 4.36 out of 5.0. The BBB received 4 complaints over the past 3 years. The chart below outlines the nature of the complaints received.

BBB Complaint Types Number
Sales or Advertising 0
Collections or Billing 0
Deliver-Related Concerns 0
Warranty or Guarantee 0
Product or Service Problems 4
The company’s Yelp page is currently claimed and verified as a moving company, with roughly 72 customer reviews that reflect an overall rating of 4.5 of 5.0.

Each of the company’s locations maintains a Google business page. The location in Gaithersburg, Maryland, currently has more than 290 reviews with an overall rating of 4.9 out of 5 stars.

Is Zip Moving & Storage licensed and insured?

The Federal Motor Carrier Safety Administration has Zip Moving and Storage Inc. is a licensed interstate carrier of household goods (#2586700) with 13 drivers that logged a total of 490,000 miles in 2020.

They are a contract and common carrier (MC#906669) with $750,000 of Bodily Injury and Property Damage (BPID) coverage and cargo insurance.

In the past 24 months, the FMCSA has reported one crash

Database Listed (Y/N)
AI FMCSA? Yes
SAFER FMCSA? Yes
Licensing Insurance FMCSA? Yes
Better Business Bureau (BBB) Listed and Accredited

For more information on moving company regulations and why we choose to look at these databases, check out our post on how moving companies are regulated. 

Should You Consider Zip Moving & Storage for a Move?

After reviewing customer feedback across multiple sources, Zip Moving and Storage’s rapid growth is unsurprising, as it seems the organization is consistently meeting or exceeding expectations. The company represents a solid option for local and long-distance moving projects throughout the Eastern and Midwestern U.S. states.

For more help choosing the right moving company and a free moving quote, check our picks of the top-rated interstate moving companies.

Check out other reviews of some of the best movers:

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