Gentle Giant Moving Company Review
Fact Checked by:
Positive Reviews
95%
across 311 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
46
founded 1980
Gentle Giant Moving Company is a 4.5/5-rated Maryland full-service mover, operating since 1980 (46 years in business). Gentle Giant Moving Company earns 95% positive reviews across 311 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Gentle Giant Moving Company at a glance
- Track record: 46 years in business with 95% positive customer reviews across 311 verified reviews.
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Gentle Giant Moving Company has been in business for 46 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Gentle Giant Moving Company has about 95% positive reviews across roughly 311 total reviews, with an average Yelp rating of 4.2.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Gentle Giant Moving Company.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Gentle Giant Moving Company emphasizes clear communication, careful handling.
Recent reviews
"Gentle Giant made our move so easy. The team was friendly, efficient, and careful with our belongings. Everything arrived safely and they finished ahead of schedule. I would use them again without hesitation!"
"Great service! Obtaining the estimate was very easy. Our move coordinator was helpful and made the process extremely simple. On moving day, the team was quick and careful with our belongings. Communication throughout was excellent."
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What do customers say about Gentle Giant Moving Company?
Across 311 verified customer reviews from multiple platforms, 95% are positive, 3% are negative, and 2% are neutral.
What customers like most about Gentle Giant Moving Company
- Efficient service: Many customers praise Gentle Giant Moving Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Gentle Giant Moving Company's attention to detail.
- Professional and polite staff: Customers say the Gentle Giant Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Gentle Giant Moving Company often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Gentle Giant Moving Company throughout the moving process.
Most common complaints about Gentle Giant Moving Company
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Lack of communication: Poor or inconsistent updates from Gentle Giant Moving Company left some customers feeling in the dark.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Gentle Giant Moving Company Reviews
"Gentle Giant made our move so easy. The team was friendly, efficient, and careful with our belongings. Everything arrived safely and they finished ahead of schedule. I would use them again without hesitation!"
"Great service! Obtaining the estimate was very easy. Our move coordinator was helpful and made the process extremely simple. On moving day, the team was quick and careful with our belongings. Communication throughout was excellent."
Ayat Soliman, Google
"Best moving company and experience! Used them for my whole house, reliable, super organized, and clear in their communication. Moving day was such a breeze with the friendly crew and excellent system they have."
Negative Gentle Giant Moving Company Reviews
"Artem was wonderful but Gabriel charged much more than quoted, broke a shelf, and was unprofessional about the estimate. The whole process took longer than expected and felt very unpleasant overall."
Yelp
"The move itself went smoothly until I realized my rug never made it to my new apartment. After multiple calls and emails, there's still no resolution or helpful follow-up from the company."
Yelp
"Complete NIGHTMARE! Gentle Giant canceled our move day-of with just an email, no contingency plan or alternative. Left us scrambling and deeply inconvenienced. Cannot recommend."
Neutral Gentle Giant Moving Company Reviews
"I was charged $870 for a one bedroom apartment. The job was done well, but I was billed for more hours than expected and charged for boxes I didn't request. Price felt excessive for actual labor."
Yelp
"A new bookcase was broken during the move and I was reimbursed $50, but overall the experience was disappointing. One mover was excellent, but the other careless, causing extra stress."
Yelp
"They did a great job packing but maybe too well—used lots of supplies which drove up my costs and made unpacking a hassle. Would use only under time pressure."
How moveBuddha rated Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Gentle Giant Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Gentle Giant Moving Company
Glowing feedback cements Gentle Giant Moving Company as a leader in their field. Out of 311 reviews, 95% of customers offer high praise, citing efficient service, careful handling, and professional, polite teams as standout qualities. Many describe the moving process as quick, with thorough communication from booking to delivery, creating a smooth and stress-free experience. Hundreds of customers report their belongings arrived safely—even during challenging or long-distance moves. On the downside, a handful of users express dissatisfaction with final costs exceeding estimates, a few unmet expectations around communication, and occasional scheduling or arrival delays. Compared to many moving companies, reports of damaged goods or loss are remarkably rare. For those weighing reliability, responsiveness, and peace of mind, Gentle Giant is a top-tier choice, though budget-focused clients may encounter higher-than-expected pricing.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Maryland moving costs across all home sizes and service types, see our Maryland moving cost guide.
How does Gentle Giant Moving Company compare to other Washington DC movers?
Gentle Giant Moving Company ranks alongside the top full-service movers in Washington DC on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Washington DC movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.5 |
95% | A+ | ||
|
4.66 |
96% | A+ | ||
|
4.72 |
91% | A+ | ||
|
4.7 |
84% | A+ | ||
|
4.64 |
93% | A | ||
|
4.56 |
84% | F | ||
|
4.52 |
99% | A+ | ||
|
4.7 |
94% | A+ | ||
|
4.5 |
84% | A+ | ||
|
4.44 |
97% | A+ |
How Gentle Giant Moving Company's ratings compare to other Washington DC movers
Gentle Giant Moving Company earns a higher-than-average Yelp rating (4.2/5) across the 82 movers analyzed in Washington DC, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Gentle Giant Moving Company | 4.2/5 | -- |
| Washington DC movers | 3.5/5 | 82 movers |
| Maryland movers | 3.3/5 | 51 movers |
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.5/5 moveBuddha score with 95% positive customer reviews across 311 verified reviews. With 46 years in business, Gentle Giant Moving Company is a solid option to consider for Maryland moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Gentle Giant Moving Company
How does Gentle Giant Moving Company's review score compare to other Maryland movers?
Gentle Giant Moving Company earns 95% positive customer reviews across 311 verified customer reviews. Its composite moveBuddha score is 4.5/5.
What services does Gentle Giant Moving Company offer?
Gentle Giant Moving Company is a full-service mover operating in Maryland. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Gentle Giant Moving Company require a deposit?
Deposit requirements for Gentle Giant Moving Company depend on the type and timing of your move. Most Maryland full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Gentle Giant Moving Company been in business?
Gentle Giant Moving Company has been in business for 46 years, founded in 1980.
How do I choose the right Washington DC moving company?
To pick the best Washington DC mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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