Mayflower Moving Review: Real Customer Experiences
Here’s the bottom line: Mayflower Moving is one of the oldest and most established full-service moving companies in the United States. With basic full-value protection included in every move, higher-than-average costs are supported by the company’s comprehensive service offering. Mayflower is best suited for customers who want an experienced, full-service mover with no-deposit options and binding estimates.
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 rating
 
4.23 / 5
Licensed
 Insured
Price
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Mayflower is a full-service moving company that provides everything from packing and custom crating services to storage and labor help for local, long-distance, and international moves.
Mayflower Moving at a glance
- Best for: Full-service long-distance moves with specialty items
- Deposit required: No
- Full value protection included: Yes
- Online quotes: No; virtual or in-person survey required for binding estimate
- States served: 46 (not available in Delaware, Hawaii, Rhode Island, or West Virginia)
- Local moves (50 miles or fewer): Yes
- International moves: Yes
- Military moves: Yes, GSA-approved for PCS relocations
- Financing available: No
- Price matching: Not advertised
- Founded: 1927
- Headquarters: Fenton, Missouri
- Parent company: UniGroup, sister company to United Van Lines
Pros & cons of moving with Mayflower Moving
- Doesn’t require an initial deposit
- Includes basic full-value protection with every move
- Offers binding estimates so you don’t have to worry about price changes
- In-person and virtual surveys to ensure accurate moving cost estimates
- Competitive additional services include vehicle shipping, cleaning, and storage
- Doesn’t provide online quotes
- Is not available in Delaware, Hawaii, Rhode Island, or West Virginia
- Doesn’t sell moving or packing supplies
Key takeaways
- Mayflower (USDOT#125563) is one of the nation’s oldest moving companies. In its more than nine decades of service, it has developed moving solutions for local, long-distance, and international relocations.
- The company packages its moving services into customized plans and provides a free survey to confirm an accurate quote.
- With sister company United Van Lines, Mayflower offers various specialty services that include packing and unpacking, debris removal, storage, car shipping, and military moving.
Jump to the Mayflower Moving info you’re looking for:
Mayflower Moving pricing: How much it costs to move
Based on real customer reviews, Mayflower’s moving costs are often higher than its competitors because it includes basic full-value protection. You may find the prices comparable when you look at the cost of adding the same degree of protection to a lower estimate from another moving company.
Here are costs from real Mayflower customers, which we gathered through our Better Moves Project:
| Customer | Move size | Distance | Route | Cost |
|---|---|---|---|---|
| Gabriela | 2 bedrooms + storage locker | ~2,000 miles | CA to IL | $5,286 |
| Steve | 3 bedrooms | ~500 miles | WI to KS | $8,322 |
Mayflower charges by the hour for local moves, so larger and more complex moves are generally more expensive. You may also find they have a three-hour minimum. Long-distance moves are priced differently, usually at a flat rate based on the distance, weight, and volume of your belongings.
We recommend that you request at least three quotes from the best full-service, long-distance moving companies to find the best option for your budget. You can also use our moving cost calculator to conveniently estimate the industry price range for your required services. When gathering moving quotes, remember that prices depend on a variety of factors, including:
- Requested services
- Timeline
- Distance between origin and destination locations
- Added insurance coverage (beyond the included protection)
- Features of property, including parking and flights of stairs
- Size of home/weight of belongings
It’s important to understand the difference between Mayflower’s “instant ballpark” quotes and formal binding estimates. Instant ballpark quotes are rough estimations based on some basic information you provide. You can only get a detailed moving quote after a Mayflower representative conducts an onsite or virtual walkthrough.
Mayflower Moving: Featured reviews
Gabriela was dreading each step of the process of her long-distance move from California to Illinois. However, Mayflower knocked the move of her two-bedroom apartment and storage locker out of the park.
“I wouldn’t have changed anything. I had great, clear communication every step of the way. They were very careful with my items. They didn’t drop any boxes and handled everything labeled ‘fragile’ especially carefully,” she said. “I appreciated their use of furniture blankets and other protective measures.”
Not all moves or staff are the same. Steve’s move with the company went a bit differently:
We combed the internet for other details about moving experiences with Mayflower. While looking for customer reviews, we found more negative experiences than positive ones.
Erik’s move from TX to CO
I used Mayflower’s container service (like PODS) to move from Houston to Boulder, Colorado. Every step of the process was handled impeccably. From the setup via their national customer service number to the coordination with truckers and warehouse, these folks are well organized, confirm commitments, and execute on time. It really was a very pleasant surprise, and they even made up for some lapses on my part. — Erik M. on Yelp
Marina’s move in San Francisco
I recently used Mayflower for my move in San Francisco and I have to say that they exceeded my expectations in every way possible. From the initial consultation to the final delivery of my belongings, every member of their team was professional, courteous, and efficient. The moving process can be stressful, but Mayflower made it easy and hassle-free. They took great care in packing and transporting my belongings, ensuring that everything arrived at my new home in perfect condition. — Marina on Consumer Affairs
Raymond’s move with Mayflower
100% recommend using their services. The price is reasonable. Team members are very professional and efficient. — Raymond M. on Better Business Bureau
Mayflower Moving offers a wide variety of services
- Long-distance moving: Mayflower handles interstate, long-distance, and cross-country moves nationwide. The full-service moving package includes a designated move coordinator, bed frame assembly, and basic furniture placement.
- Small moves: Mayflower offers a SnapMoves program for those moving from one- or two-bedroom apartments or small homes. Add-on services such as packing, unpacking, and car transport are extra.
- Local moves: If you are moving 50 or fewer miles, Mayflower can connect you with a moving carrier in your area.
- International moving: Residential and corporate customers can benefit from Mayflower’s years of experience in customs clearance, and shipments can be tracked online throughout the transport process.
- Corporate moves: Relocating companies can customize the process to include full or partial packing, crating of large items, and trash removal. Storage-In-Transport (SIT) services involve loading a trailer or storage unit and holding it for later delivery.
- Auto transportation: Vehicle shipping is available door-to-door, terminal-to-terminal, and dock-to-dock. The most economical option involves transporting the vehicle in an open trailer. If you have a high-end or collectible car, you may want to opt for a fully enclosed trailer for maximum protection. The vehicle shipping process may take eight to 10 business days, depending on the distance.
- Military moves: Mayflower has assisted military members with temporary and Permanent Change of Station (PCS) moving projects for decades. They have obtained approval from the U.S. General Services Administration to assist with PCS relocations.
- Packing and unpacking: You can choose partial or full packing services. Custom crating services are available for large, fragile items. Mayflower will also handle electronics, including wall mount disassembly and installation at your new home.
- Storage: Mayflower offers short- and long-term storage options.
- Cleaning services: If you opt for this add-on, Mayflower crews will clean your house after loading up all your items.
How Mayflower Moving stacks up against the competition
Mayflower Moving may be one of the nation’s largest moving companies, but it still has its fair share of competitors. See how Mayflower compares to two of our picks for the best moving companies, JK Moving Services and Safeway Moving.
Mayflower Moving vs. Safeway Moving
Affordable prices and stellar reputation make Safeway Moving a worthwhile option. The company is veteran-owned and donates a portion of all its profits to charity.
Real-life customers Isabel and Christian experienced minor delays throughout the moving process but ultimately praised the company for its excellent pricing accuracy and professionalism.
Safeway Moving can be a particularly advantageous moving provider if you require storage services because the company offers 30 days free with all moves.
rating
4.9 / 5
Mayflower Moving vs. JK Moving Services
JK Moving Services movers are fully trained and employed by the company, so you don’t have to deal with the same service quality inconsistency as a broker. Its movers provide a white-glove experience, including furniture assembly and disassembly.
Mayflower Moving will provide similar services at a lower price point, but you may see slightly lesser quality because sometimes Mayflower uses outside carriers instead of its own employees. For this reason, JK Moving Services would be our recommendation if you have many expensive or irreplaceable items.
And while it can be pricier, JK Moving Services offers financing, sometimes at 0% interest, which can make its price point more accessible. JK Moving Services also operates in more states than Mayflower Moving.
rating
4.66 / 5
| Company | BBB score | State availability | Price range |
|---|---|---|---|
| Mayflower Moving | A+ | 46 | $$ |
| JK Moving Services | A+ | 50 | $$$$ |
| Safeway Moving | A+ | 48 | $$ |
Check out our best long-distance moving companies to compare Mayflower to other providers.
If you would rather have a carrier who services all its reservations with its own employees, you should consider Mayzlin Relocation. If you live in a state that both United Van Lines and Mayflower serve, we recommend requesting quotes from both companies, as they compete for pricing.
How moving with Mayflower works
While you can’t receive a quote online, you can begin the process through Mayflower’s quote form or live chat.
You’ll need to put your origin and destination ZIP codes into the quote form. If you don’t know your new ZIP code yet, the quote form includes a convenient zip code lookup tool. From there, you’ll need to select your move date, but you can choose to be flexible if your schedule allows.
Next, you’ll select your home type (apartment or single-family), the number of bedrooms, and who plans to pay for your move. Sometimes, companies offer relocation packages where they’ll pay Mayflower Transit directly.
After that, you can select additional services, including packing, unpacking, car shipping, debris removal, and storage.
Finally, you’ll fill out your contact information and select the best method and times for reaching you. Once you click “Get a Quote,” you’ll be added to the system for a future callback.
During the callback, you’ll work with your representative to schedule an in-person or virtual survey. Either way, you’ll complete a thorough inventory of your items so the company can provide an accurate estimate.
If you’re satisfied, you can move forward with booking your move and finalizing your move date. On moving day, your movers will give you a heads-up before arrival, and then they’ll proceed with your desired services.
You won’t have to lift a finger unless you want to.
Should you use Mayflower to move?
Mayflower’s more than 90 years in the moving industry should be proof of its quality in and of itself, but that doesn’t mean it will be right for every situation.
The company handles moves in 46 states, but its sister company, United Van Lines, services the entire contiguous U.S., so you may need to opt for them if you live in Delaware, Hawaii, Rhode Island, or West Virginia.
Consider the scenarios below if you’re on the fence about whether or not you should use Mayflower for your move.
Use Mayflower Moving if:
- Working with an experienced professional mover is important to you
- You have specialty items that require custom crating services
- You’re moving on a tight timeline
- You want full-value protection included in your moving estimate
Don’t use Mayflower Moving if:
- You’re moving to or from Delaware, Hawaii, Rhode Island, or West Virginia
- You want to get a quote quickly online
FAQ
Is Mayflower a legitimate company?
Yes, Mayflower is a legitimate company. It has nearly 100 years of experience serving local and long-distance moves. Through its many years of experience, it’s earned positive customer reviews and an A+ Better Business Bureau (BBB) rating, though it’s not accredited. The company has also created a suite of relocation services to address various moving needs.
Can I cancel a move with Mayflower Moving?
Mayflower doesn’t advertise a cancellation policy, so to know how to cancel with Mayflower Moving, you’ll need to contact your moving coordinator.
Does Mayflower offer insurance?
Yes, Mayflower offers insurance. Whenever you request a quote, your price includes basic full-value protection.
What is the difference between Mayflower and United?
Mayflower Transit and United Van Lines are sister companies owned and operated by UniGroup. Since Mayflower’s 1995 incorporation, the two companies have remained separate, so you could receive a different quote from each provider. Evaluate both companies’ moving services to find the best option for your needs and budget.
Does Mayflower require a deposit?
No, Mayflower doesn’t require a deposit when you book a move. If you plan to pay by credit card, the company will confirm your credit limit a few days before your moving date, but it won’t charge you until after services are rendered.
Does Mayflower offer storage?
Yes, Mayflower Moving offers both short- and long-term storage for residential and commercial customers, and includes 30 days of free storage with all moves. You can request a storage quote alongside your moving reservation.
Does United Van Lines own Mayflower?
No, United Van Lines doesn’t own Mayflower. UniGroup owns both companies, but they operate as separate sister companies.
How much does Mayflower Moving cost?
Mayflower Moving does not publish flat-rate pricing, as costs vary based on move size, distance, requested services, and property features such as stairs and parking. Based on moveBuddha reader data, customers have paid between $5,286 for a two-bedroom long-distance move and $8,322 for a three-bedroom move. Local moves are charged by the hour with a likely three-hour minimum, while long-distance moves are priced based on distance and weight. Mayflower includes basic full-value protection in every quote, which can make its prices more competitive when compared to movers that charge for coverage separately.
Is Mayflower Moving a broker or a carrier?
Mayflower operates as both a carrier and a broker depending on the move. For some relocations, Mayflower uses its own agents and drivers. For others, it may subcontract to third-party carriers within its network. This means service quality can vary depending on which agent handles your move. If consistent crew quality is a top priority, a carrier like JK Moving Services, which uses only its own employees, may be a better fit.
How does Mayflower Moving compare to PODS or moving containers?
Mayflower Moving is a full-service moving company, meaning its crews handle loading, transport, and unloading. PODS and other moving container companies deliver a portable unit that you pack yourself, which is typically cheaper but more labor-intensive. Mayflower also offers its own container-style service for customers who want a middle-ground option. If budget is the primary concern, a moving container will almost always cost less than a full-service move with Mayflower.
How we chose the best moving companies
The moveBuddha team has spent nearly 10 years evaluating moving companies using a rigorous review system to identify the best moving companies. Our thorough methodology evaluates each moving company's services, cost, customer service, and reputation:
Moving services (35%):
We verify operating authority, insurance, and service scope against FMCSA/SAFER and state databases. We confirm availability via standardized mystery-shopping calls (packing tiers, storage type, specialty handling, delivery windows, valuation), and then review contracts alongside complaint and claims patterns over time.
Customer feedback (28%):
We run structured post-move surveys through our Better Moves Project with verifiable documentation. We emphasize on-time performance, care of goods, and estimates’ accuracy, and we investigate outliers before they influence scores.
Online reviews (7%):
We aggregate ratings across multiple third-party sites to reduce platform bias, analyze overall trends and company response behavior, and discount obvious spam/fake signals such as sudden bursts, duplicate language, and low-history profiles.
State availability (12%):
We confirm USDOT numbers, broker vs. carrier status, and any required state permits, then score a state-by-state service matrix that accounts for coverage gaps, seasonal limits, and lane strength. We award additional credit for documented cross-border or specialty lanes.
Additional services (12%):
We verify whether add-ons are performed in-house or subcontracted, look for crew training/certifications for high-value or oversized items, count only documented offerings (tariffs, photos, written service descriptions) confirmed via mystery shopping, and reward robust pre-move planning (virtual surveys, itemized crating).
Quotes/Payment options (6%):
We test standardized move profiles to assess estimate type (binding, not-to-exceed, non-binding), line-item transparency, and disclosed surcharges, require clear written policies for deposits, refunds, and cancellations, and award points for secure, flexible payment methods and customer portals.
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