Step by Step Moving & Storage, Boston, MA (2025 Review)

Ryan Carrigan

Last Updated: May 14, 2025
5 min read

Step by Step Moving & Storage

371 Moody St
#7 O'donnel Bulding,
Waltham, MA 02453

Customer Praise

Efficient service (41%)
Professional and polite staff (36%)
Careful handling (33%)

Customer Complaints

Damage to items (27%)
Delayed arrival or delivery (23%)
Unexpected charges (20%)

Review Analysis

Step by Step Moving & Storage gets high marks from most who use them, with 143 customer reviews analyzed—over 82% express positive sentiment. Clients praise their efficient service, professionalism, careful handling of belongings, prompt moving process, and wallet-friendly pricing. Feedback consistently notes crews' helpful, polite approach and the company's ability to handle difficult logistics or last-minute moves. Compared to other movers, Step by Step frequently stands out for speed and customer care at reasonable rates. Still, not every experience is seamless. A notable portion of customers cite late arrivals, extra or higher-than-expected charges, and, less frequently, damage to furniture or property. A few describe frustration reaching management for follow-up about claims or missing items. Most issues stem from delays or billing surprises, rather than staff attitude or outright mishandling. Only a single review is neutral, citing typical estimate discrepancies and inconsistent labor pacing. While the majority enjoy quick, careful, cost-conscious moves, potential clients should inquire in advance about arrival windows, possible additional costs, and pricing details to ensure a smooth experience.

Get a Quote (857) 498-7328

Services

Local Moves
Intrastate moves
Interstate moves
Full-service packing
Fragile-only packing
Labor-only help
Custom crating
Office moves
Small moves
Full-valuation coverage
Instant email quote

Company info

Years in Business: 7
DOT #: 3278041
Pricing: $99/hr
Deposit required
Pay by cash
Pay by credit card
Ask for special discounts and offers

Note: If you're moving out of state, check out our list of the best long distance movers in Massachusetts.

Cost to move with Step by Step Moving & Storage

On average, the cost to hire movers in Massachusetts is $101 an hour.

You could pay more or less with Step by Step Moving & Storage depending on the specific details of your move. For an estimate of your move costs you can use our Moving Cost Calculator.

Compare with other Boston-area movers

Company	Quote	Rating
most popular Step by Step Moving & Storage	Get A Quote	4.66 overall rating
most popular Safe Responsible Movers	Get A Quote	4.42 overall rating
most popular Continental Moving	Get A Quote	4.24 overall rating
Oscar's Moving Company	Get A Quote	5 overall rating
Boston Best Rate Movers	Get A Quote	5 overall rating

Moving out of Massachusetts?

If you are moving from Boston, MA, to another state, finding a company that is well-versed in interstate relocations is key to having as stress-free an experience as possible.

The top interstate movers understand the particular logistics involved in out-of-state relocations and have the equipment and manpower to safely and efficiently move your belongings across state lines.

Company	Quote	Rating
Safeway Moving	Get A Quote	4.85 / 5
Mayzlin Relocation	Get A Quote	4.9 / 5
American Van Lines	Get A Quote	4.5 / 5

Cost to move out of Massachusetts

If you're moving out of state, here are some sample moving quotes:

Massachusetts to New York: $292 – $4,963
Massachusetts to California: $2,217 – $10,477
Massachusetts to Illinois: $873 – $7,476
Massachusetts to Texas: $1,520 – $8,589
Massachusetts to Arizona: $1,881 – $9,363

Click here to see all popular moving routes.

FAQ

Is Step by Step Moving & Storage properly licensed?

Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in

Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each.

The state license number for Step by Step Moving & Storage is: 1035994 , USDOT #: 3278041 .

You can also use their state regulator website to look up their active status.

Does Step by Step Moving & Storage have any additional locations outside of Boston?

We were only able to find this location for Step by Step Moving & Storage.

Is Step by Step Moving & Storage Associated with a van line?

Van lines are networks of local movers that operate separately but under the same umbrella of a multi-state organization. It's not as complicated as it sounds. Learn what van lines are.

Step by Step Moving & Storage functions as an independent moving company. They are not affiliated with a van line company.

Should you negotiate with Boston movers?

While haggling over moving costs isn't typically effective, there are still ways to save. Many companies offer ongoing moving discounts for groups like seniors, military personnel, and students, as well as special offers for early-bird reservations.

Getting quotes from multiple companies will also allow you to inquire about price matching. Some movers will honor lower quotes from competitors, so it doesn’t hurt to ask — and be ready to show estimates from other companies.

How do I choose a Boston moving company?

To choose the best moving company for you, start by researching reputable movers in Boston. You'll want to be on the lookout for companies with mostly positive customer reviews, valid licenses, and comprehensive insurance to ensure your belongings are protected. Beyond that, you’ll want to make sure they can handle the type of move you need.

Ask for detailed moving quotes from at least three companies to compare services, pricing, and availability. A reliable Boston moving company will be one that offers transparent pricing, excellent communication, and a proven track record of successful moves.