Exela Movers Review
Fact Checked by:
Positive Reviews
98%
across 355 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
11
founded 2015
Exela Movers is a 4.5/5-rated Massachusetts full-service mover, operating since 2015 (11 years in business). Exela Movers earns 98% positive reviews across 355 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Exela Movers at a glance
- Track record: 11 years in business with 98% positive customer reviews across 355 verified reviews.
- Industry experience: 5/5
- Customer service: 4.42/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Exela Movers has been in business for 11 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Exela Movers has about 98% positive reviews across roughly 355 total reviews, with an average Yelp rating of 4.8.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Exela Movers.
Customer service 4.4
From responsiveness to follow-through, customer service is a big differentiator. Exela Movers emphasizes clear communication, careful handling.
Recent reviews
"Exela Movers were FANTASTIC! Efficient, professional, everything you want from movers. The crew arrived on time and were meticulous with every detail. They took the greatest care of our belongings. Highly recommend them for anyone moving!"
"Great experience with Exela. They were on time (actually a bit early!), efficient, and neat. All members of the team were hard workers. Moved a lot of heavy items quickly. Would definitely recommend!"
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What do customers say about Exela Movers?
Across 355 verified customer reviews from multiple platforms, 98% are positive, 2% are negative, and 1% are neutral.
What customers like most about Exela Movers
- Efficient service: Many customers praise Exela Movers for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Exela Movers's attention to detail.
- Professional and polite staff: Customers say the Exela Movers's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Exela Movers often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Exela Movers throughout the moving process.
Most common complaints about Exela Movers
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Slow moving process:
- Damage to items: Some customers reported that items were damaged during packing or loading.
Positive Exela Movers Reviews
"Exela Movers were FANTASTIC! Efficient, professional, everything you want from movers. The crew arrived on time and were meticulous with every detail. They took the greatest care of our belongings. Highly recommend them for anyone moving!"
"Great experience with Exela. They were on time (actually a bit early!), efficient, and neat. All members of the team were hard workers. Moved a lot of heavy items quickly. Would definitely recommend!"
"Efficient, clean, and hard working... communications and billing were done electronically. I would highly recommend them and would use again when necessary."
Negative Exela Movers Reviews
Yelp
"A negative, costly experience: overpriced, slow, and unprofessional...One of the crew was slow, talking on his phone. Also charged $65 for tape! Only reimbursed a half hour for problems."
Yelp
"Our move was 3 miles within the city but wasn't as stress free as hoped...one mover was rude, broke vases, cracked bed, didn't disassemble furniture, and left stuff behind. Took 5 hours longer than estimated."
Yelp
"Very slow moving. Was told no hidden fees, but the final cost was unexpectedly high. Owner was aggressive when I called to ask. Lost my business forever."
Neutral Exela Movers Reviews
Yelp
"Full and honest review: Exela had the cheapest rates. Everything arrived in good condition, no damage whatsoever. This was likely because it took much more time than most movers, which made up for the cheap rates."
Yelp
"The movers were on time, friendly, and arranging was easy. But they were careless with items we were donating, ripped a couch, broke a chair leg. Director later apologized and provided a refund."
How moveBuddha rated Exela Movers
Exela Movers earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Exela Movers | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.42/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Exela Movers
Moving shouldn’t mean headaches—and according to 355 pieces of customer feedback, Exela Movers makes the process impressively smooth. Nearly every review praises their efficient service, meticulous handling of belongings, and professionalism. Customers frequently describe crews as fast, careful, and communicative, repeatedly pointing out efficient moving and strong attention to customer concerns. Compared to typical moving companies, Exela’s reputation for care and punctuality is outstanding. A standout trait is how consistently teams tackle complex moves quickly while keeping personal property damage-free, even during interstate or last-minute jobs. Only a handful of reviews cite issues with higher costs, slow moves, or unexpected charges—far fewer than with most competitors. Reported negative experiences focus on higher-than-expected bills, slow moving on occasion, and a rare instance of item damage. Despite this, nearly 98% of input is positive, making Exela Movers one of the most trusted and well-rated in their field.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Exela Movers cost?
Exela Movers does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Exela Movers compare to other Boston movers?
Exela Movers ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.62 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.5 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Exela Movers's ratings compare to other Boston movers
Exela Movers earns a higher-than-average Yelp rating (4.8/5) across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Exela Movers | 4.8/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Exela Movers
Exela Movers earns a 4.5/5 moveBuddha score with 98% positive customer reviews across 355 verified reviews. With 11 years in business, Exela Movers is a solid option to consider for Massachusetts moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Exela Movers
How does Exela Movers's review score compare to other Massachusetts movers?
Exela Movers earns 98% positive customer reviews across 355 verified customer reviews. Its composite moveBuddha score is 4.5/5.
What services does Exela Movers offer?
Exela Movers is a full-service mover operating in Massachusetts. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Exela Movers require a deposit?
Deposit requirements for Exela Movers depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Exela Movers been in business?
Exela Movers has been in business for 11 years, founded in 2015.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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