Gentle Giant Moving Company Review
Fact Checked by:
Positive Reviews
87%
across 497 reviews
moveBuddha Score
4.7/5
based on moveBuddha methodology
Years in Business
43
founded 1983
FMCSA Status
Active
Gentle Giant Moving Company is a 4.7/5-rated Massachusetts full-service mover, operating since 1983 (43 years in business). Gentle Giant Moving Company earns 87% positive reviews across 497 verified customer reviews. The company holds active FMCSA registration and operates 88 trucks. All ratings reflect moveBuddha's independent analysis.
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Gentle Giant Moving Company at a glance
- Track record: 43 years in business with 87% positive customer reviews across 497 verified reviews.
- Scale: 88 trucks operating across Massachusetts
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Good communication
Quick moving process
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Gentle Giant Moving Company has been in business for 43 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Gentle Giant Moving Company has about 87% positive reviews across roughly 497 total reviews, with an average Yelp rating of 4.1.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Gentle Giant Moving Company.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Gentle Giant Moving Company emphasizes clear communication, careful handling.
Recent reviews
"Gentle Giant handled our cross-country move admirably. They were professional, communicative, friendly, punctual, and under-budget. I cannot recommend them highly enough!"
"They have a reputation for being the best in the area for a reason. The folks we worked with were kind, clear, set expectations well, followed up several times to verify details, and were very efficient all while being very careful with our stuff."
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What do customers say about Gentle Giant Moving Company?
Across 497 verified customer reviews from multiple platforms, 87% are positive, 11% are negative, and 3% are neutral.
What customers like most about Gentle Giant Moving Company
- Efficient service: Many customers praise Gentle Giant Moving Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Gentle Giant Moving Company's attention to detail.
- Professional and polite staff: Customers say the Gentle Giant Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Good communication: Reviewers frequently mention clear, consistent updates from Gentle Giant Moving Company throughout the moving process.
- Quick moving process: The team at Gentle Giant Moving Company often gets the job done faster than expected, saving clients time.
Most common complaints about Gentle Giant Moving Company
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
Positive Gentle Giant Moving Company Reviews
"Gentle Giant handled our cross-country move admirably. They were professional, communicative, friendly, punctual, and under-budget. I cannot recommend them highly enough!"
"They have a reputation for being the best in the area for a reason. The folks we worked with were kind, clear, set expectations well, followed up several times to verify details, and were very efficient all while being very careful with our stuff."
"The crew was on time, quick, smart, very careful, and a delight to work with."
Negative Gentle Giant Moving Company Reviews
Yelp
"For almost $6,000 moving TWO people from Southborough to Framingham, with 6 experienced movers, this simply shouldn't be an issue and I don't see any justification for it."
Yelp
"We moved from a three bedroom apartment into a house with GG. Cost was about $3200. The primary reason for disappointment is that they never came and took a look at how much stuff we had. ... This was a 4 hour job that took 7."
Yelp
"After we moved in, we slowly noticed various items that were missing. We called and Gentle Giant did absolutely nothing. Nothing. AVOID."
Neutral Gentle Giant Moving Company Reviews
Yelp
"The only time I moved in my life my parents hired them...Yes, they were extremely friendly and efficient in the moving...But I was more than heartbroken and pissed off to find that my autographed Patriots hat was stolen."
Yelp
"The move itself was pretty uneventful...Nothing was damaged, though they did knock like $60 off the final price because they made some smudges on the walls...Overall, a little pricey considering the office staff that I interacted with wasn't great."
Yelp
"Although the movers were very good at what they did, the price we paid was $1500 over the quoted price, which was a nasty shock...I cannot recommend GG in the future, though I had been doing so every since our positive move with them 20 years ago."
Is Gentle Giant Moving Company licensed & insured?
Yes. Gentle Giant Moving Company holds active FMCSA registration under the legal name GENTLE GIANT INTERSTATE COMPANY LLC. They operate 88 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/01/2026 |
| Fleet size | 88 power units | 05/01/2026 |
| FMCSA inspections | 0 total inspections | 05/01/2026 |
Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each. You can verify Gentle Giant Moving Company's active status on the Massachusetts licensed movers database.
Gentle Giant Moving Company locations
Gentle Giant Moving Company has 15 locations:
- Gentle Giant Moving Company (headquarters)
- New York City
- Fort Lauderdale
- San Francisco
- Beverly
- Boston
- Washington DC
- Marshfield
- Providence
- Philadelphia
- Seattle
- Portsmouth
- Nashua
- Hudson
- Charlotte
How moveBuddha rated Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.7/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Gentle Giant Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Gentle Giant Moving Company
Gentle Giant stands tall as a trusted moving partner, with 497 reviews showing 86.7% of feedback is positive. Input from customers highlights efficient service, careful handling, professional staff, strong communication, and a quick moving process. Many report seamless scheduling, reliable attention to detail, and belongings arriving intact. Staff are described as courteous and often exceed expectations, especially during complicated or long-distance moves. In contrast, some mention higher-than-expected costs, cases of item damage, and occasional lost items, which tend to be significant sources of frustration. Complaints about pricing or billing are more common compared to other moving companies, and when things go wrong, resolution of losses or damage can be slow. Despite these issues, Gentle Giant’s commitment to professionalism, speed, and care helps it outperform typical competitors in the industry. Clients often pay a premium, but most say the superior service and peace of mind are worth the investment.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
How does Gentle Giant Moving Company compare to other Boston movers?
Gentle Giant Moving Company ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
96% | A+ | ||
|
4.7 |
87% | A+ | ||
|
4.62 |
99% | A+ | ||
|
4.66 |
89% | A+ | ||
|
4.56 |
98% | A+ | ||
|
4.58 |
91% | A | ||
|
4.56 |
98% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.52 |
100% | A+ | ||
|
4.56 |
87% | A+ |
How Gentle Giant Moving Company's ratings compare to other Boston movers
Gentle Giant Moving Company's Yelp rating (4.1/5) is in line with the average across the 96 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Gentle Giant Moving Company | 4.1/5 | -- |
| Boston movers | 4.0/5 | 96 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.7/5 moveBuddha score with 87% positive customer reviews across 497 verified reviews. With 43 years in business and 88 trucks operating across Massachusetts, Gentle Giant Moving Company is a solid option to consider for Massachusetts moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Gentle Giant Moving Company
Is Gentle Giant Moving Company a legitimate, licensed mover?
Yes. Gentle Giant Moving Company holds active FMCSA registration. The company operates 88 trucks. You can verify their licensing status on the Massachusetts state regulator database.
How does Gentle Giant Moving Company's review score compare to other Massachusetts movers?
Gentle Giant Moving Company earns 87% positive customer reviews across 497 verified customer reviews. Its composite moveBuddha score is 4.7/5.
What services does Gentle Giant Moving Company offer?
Gentle Giant Moving Company is a full-service mover operating in Massachusetts. The company operates 88 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Gentle Giant Moving Company require a deposit?
Deposit requirements for Gentle Giant Moving Company depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Gentle Giant Moving Company been in business?
Gentle Giant Moving Company has been in business for 43 years, founded in 1983. The company holds active FMCSA registration.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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