Gentle Giant Moving Company Review 2026 (Boston, MA)
Fact Checked by:
Positive
Reviews
96%
across 1,924 reviews
moveBuddha
Score
4.7/5
based on moveBuddha methodology
Years in
Business
43
founded 1983
FMCSA
Status
Active
Gentle Giant Moving Company is a 4.7/5-rated Massachusetts full-service mover, operating since 1983 (43 years in business). Gentle Giant Moving Company earns 96% positive reviews across 1,924 verified customer reviews. The company holds active FMCSA registration and operates 88 trucks. All ratings reflect moveBuddha's independent analysis.
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Gentle Giant Moving Company at a glance
- Track record: 43 years in business with 96% positive customer reviews (1,924 verified reviews)
- Scale: 88 trucks operating across Massachusetts
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
Gentle Giant Moving Company's services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 76% of Boston movers (60% nationally)
- Piano moving: A specialty offered by 47% of Boston movers (40% nationally)
What this Gentle Giant Moving Company review covers
Experienced movers
Consistency and follow-up
Flexibility
Good communication
Respectful of property
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Gentle Giant Moving Company has been in business for 43 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and international moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Gentle Giant Moving Company has about 96% positive reviews across roughly 1924 total reviews, with an average Yelp rating of 4.1.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Gentle Giant Moving Company.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Gentle Giant Moving Company emphasizes clear communication, careful handling.
Recent reviews
I have used GG a dozen times over the years. Each move has been perfect. Perfect coordinators with the home office, amazing people who pack and load/unload the trucks, always on time.
Moving is stressful but working with Gentle Giant made the process smoother. The move coordinator kept me in the loop, and the final bill was very accurate to the initial quote. No surprises at the end!
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What do customers say about Gentle Giant Moving Company?
Gentle Giant Moving Company pulls in 96% positive reviews out of 1,924 verified ratings from multiple platforms, 3% negative, and 1% neutral.
What customers like most about Gentle Giant Moving Company
- Experienced movers: With years of experience, Gentle Giant Moving Company's crew brought confidence and know-how to each move.
- Consistency and follow-up: Reviewers liked that Gentle Giant Moving Company stayed in touch before and after the move to ensure everything went smoothly.
- Flexibility: Clients liked that Gentle Giant Moving Company was willing to adjust schedules or accommodate last-minute changes.
- Good communication: Reviewers frequently mention clear, consistent updates from Gentle Giant Moving Company throughout the moving process.
- Respectful of property: Customers appreciated how carefully Gentle Giant Moving Company's team maneuvered furniture through tight spaces without damaging walls or floors.
Most common complaints about Gentle Giant Moving Company
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Gentle Giant Moving Company clients.
Did you move with Gentle Giant Moving Company? Tell us how it went.
Leave a ReviewPositive Gentle Giant Moving Company Reviews
Bruce Calvert, Google
I have used GG a dozen times over the years. Each move has been perfect. Perfect coordinators with the home office, amazing people who pack and load/unload the trucks, always on time.
Kathy Puccio, Google
Moving is stressful but working with Gentle Giant made the process smoother. The move coordinator kept me in the loop, and the final bill was very accurate to the initial quote. No surprises at the end!
Joyce Collier, Google
I needed to keep rescheduling the booking date due to complicated issues on my end. They were absolutely lovely. The movers arrived exactly on time, efficient, careful, and terrific to work with.
Negative Gentle Giant Moving Company Reviews
Mary Kate Campbell, Google
Staff was friendly, on time, and communicative throughout booking and moving. I was charged significantly more than quoted when three movers arrived instead of two, and the promised $100 refund never came.
Gemma Gallovich, Google
Furniture was broken, damaged, and scratched. A food-filled box caused a bug infestation, and items remained missing four months later. Gentle Giant eventually turned the issue over to insurance.
Yelp
After storage delivery, six boxes containing family heirlooms and paintings were missing. A manager initially promised to find them, but the company later said it could not locate any of the boxes.
Neutral Gentle Giant Moving Company Reviews
Carole Cooper-Haims, Google
Pickup and delivery were half a day late. Chas, head of pickup, was extraordinary and hard working. The delivery crew left without closure or notice before finishing. The move coordinator was excellent to work with.
Melissa Whitney, Google
Boxes requested Monday for Wednesday delivery did not arrive before the weekend move. The company apologized, accepted responsibility, and offered a refund; I would consider using them again after fixing logistics.
Yelp
My first move with Gentle Giant was excellent. On the second, boxes were missing, instructions were repeated but not followed, and boxes were left in random rooms. Service seemed inconsistent.
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Is Gentle Giant Moving Company licensed & insured?
Yes. Gentle Giant Moving Company is FMCSA-registered and active, operating under the legal name GENTLE GIANT INTERSTATE COMPANY LLC. The company runs 88 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/01/2026 |
| Fleet size | 88 power units | 05/01/2026 |
Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each. You can verify Gentle Giant Moving Company's active status on the Massachusetts licensed movers database.
Gentle Giant Moving Company locations
Gentle Giant Moving Company has 20 locations:
- Gentle Giant Moving Company (headquarters)
- New York City
- Fort Mill
- Fort Lauderdale
- Washington DC
- Philadelphia
- Pompano Beach
- San Francisco
- San Francisco
- East Bridgewater
- Beverly
- Boston
- Marshfield
- Seekonk
- Providence
- Seattle
- Portsmouth
- Nashua
- Hudson
- Charlotte
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How moveBuddha rated Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.7/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.8/5 average among Boston movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Gentle Giant Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Gentle Giant Moving Company
Crane work, creative solutions: Of 1,924 reviews, 96% are positive. Reviewers highlight responsive coordination, punctual crews, careful handling, clear updates, and skilled crane work for pianos, appliances, and oversized furniture, with complaints including a broken door latch that the company replaces the same day.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Movers in Boston charge an average of $128/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Massachusetts moving costs across all home sizes and service types, see our Massachusetts moving cost guide.
Estimated for a typical 2-3 bedroom Massachusetts move
$1,011 – $2,084
How does Gentle Giant Moving Company compare to other Boston movers?
Gentle Giant Moving Company ranks alongside the top full-service movers in Boston on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Boston movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.7 |
84% | A+ | ||
|
4.72 |
95% | A+ | ||
|
4.64 |
95% | A | ||
|
4.7 |
96% | A+ | ||
|
4.58 |
98% | A+ | ||
|
4.56 |
99% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.52 |
97% | A+ | ||
|
4.56 |
84% | A+ | ||
|
4.72 |
88% | A+ |
How Gentle Giant Moving Company's ratings compare to other Boston movers
Gentle Giant Moving Company's Yelp rating (4.1/5) is in line with the average across the 263 movers analyzed in Boston, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Gentle Giant Moving Company | 4.1/5 | -- |
| Boston movers | 4.0/5 | 263 movers |
| Massachusetts movers | 3.9/5 | 278 movers |
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.7/5 moveBuddha score, backed by 96% positive customer reviews across 1,924 verified reviews. Over 43 years in business and 88 trucks operating across Massachusetts, Gentle Giant Moving Company has built a reputation for experienced movers and consistency and follow-up, making it worth a look for your Massachusetts move.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Gentle Giant Moving Company
Does Gentle Giant Moving Company require a deposit?
How much deposit Gentle Giant Moving Company asks for depends on your move type and timing. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Gentle Giant Moving Company been in business?
Gentle Giant Moving Company has been in business for 43 years, founded in 1983. The company is FMCSA-registered and active.
How do I choose the right Boston moving company?
To pick the best Boston mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Does Gentle Giant Moving Company offer piano moving?
Yes, Gentle Giant Moving Company offers piano moving. That's a specialty only 47% of Boston movers provide, compared to 40% nationally.
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