Gentle Giant Moving Company Review
Fact Checked by:
Positive Reviews
96%
across 128 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
43
founded 1983
FMCSA Status
Active
Gentle Giant Moving Company is a 4.6/5-rated New York full-service mover, operating since 1983 (43 years in business). Gentle Giant Moving Company earns 96% positive reviews across 128 verified customer reviews. The company holds active FMCSA registration and operates 88 trucks. All ratings reflect moveBuddha's independent analysis.
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Gentle Giant Moving Company at a glance
- Track record: 43 years in business with 96% positive customer reviews across 128 verified reviews.
- Scale: 88 trucks operating across New York
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.5/5
- Quote accuracy: 4.14/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Gentle Giant Moving Company has been in business for 43 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Gentle Giant Moving Company has about 96% positive reviews across roughly 128 total reviews, with an average Yelp rating of 4.6.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Gentle Giant Moving Company.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Gentle Giant Moving Company emphasizes clear communication, careful handling.
Recent reviews
"Tony and his team were professional, polite, and incredibly careful with every item. They made the process smooth and stress-free. Highly recommend Gentle Giant Movers!"
"Movers were beyond amazing. They got the job done quickly and efficiently. Not one item was damaged! Worth every penny using Gentle Giant."
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What do customers say about Gentle Giant Moving Company?
Across 128 verified customer reviews from multiple platforms, 96% are positive, 4% are negative, and 0% are neutral.
What customers like most about Gentle Giant Moving Company
- Professional and polite staff: Customers say the Gentle Giant Moving Company's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Gentle Giant Moving Company for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Gentle Giant Moving Company's attention to detail.
- Quick moving process: The team at Gentle Giant Moving Company often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Gentle Giant Moving Company throughout the moving process.
Most common complaints about Gentle Giant Moving Company
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Lack of communication: Poor or inconsistent updates from Gentle Giant Moving Company left some customers feeling in the dark.
Positive Gentle Giant Moving Company Reviews
Eric Klaussmann, Google
"Tony and his team were professional, polite, and incredibly careful with every item. They made the process smooth and stress-free. Highly recommend Gentle Giant Movers!"
Frank Stonitsch, Google
"Movers were beyond amazing. They got the job done quickly and efficiently. Not one item was damaged! Worth every penny using Gentle Giant."
Jennifer Rahilly, Google
"I had the best move experience ever with this team! Tony and Ezra were absolutely fantastic—professional, efficient, and so easy to work with. Truly top-notch service!"
Negative Gentle Giant Moving Company Reviews
Yelp
"DON'T USE THIS COMPANY. My total was $900 for boxes and one piece of furniture. I was not informed of the extra rates. Pricing was revealed only at the end. Absolutely fraudulent and absurd."
Yelp
"I cannot tell you how disappointed I am. Two weeks after pickup my items were still on the east coast. It took days to get a response. Extremely frustrating!"
"Broke our things, charged us for being in traffic."
Is Gentle Giant Moving Company licensed & insured?
Yes. Gentle Giant Moving Company holds active FMCSA registration under the legal name GENTLE GIANT INTERSTATE COMPANY LLC. They operate 88 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 04/16/2026 |
| Fleet size | 88 power units | 04/16/2026 |
| FMCSA inspections | 0 total inspections | 04/16/2026 |
New York requires moving companies to have a license and obtain a New York Department of Transportation (NYDOT) number. A NYDOT license ensures your mover is in compliance with the state's safety, insurance, and operational regulations. You can verify Gentle Giant Moving Company's active status on the New York licensed movers database.
Gentle Giant Moving Company locations
Gentle Giant Moving Company has 15 locations:
- Gentle Giant Moving Company (headquarters)
- Fort Lauderdale
- San Francisco
- Beverly
- Boston
- Boston
- Washington DC
- Marshfield
- Providence
- Philadelphia
- Seattle
- Portsmouth
- Nashua
- Hudson
- Charlotte
How moveBuddha rated Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Gentle Giant Moving Company | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Gentle Giant Moving Company
Customer feedback for Gentle Giant Moving Company stands out thanks to an unusually high satisfaction rate: 128 reviews analyzed, with 96% reporting a positive experience. Most clients highlight respectful, professional crews who work efficiently, handle belongings with care, and maintain excellent communication throughout the move. Many mention that moves—whether simple or complex—are quick and problem-free, with polite staff consistently exceeding expectations even in challenging circumstances. On the downside, a small number of clients express frustration over higher-than-expected costs, unexpected charges, and communication delays, especially for long-distance moves. Rare negatives cite slow follow-up or items arriving late. Damage to items is scarcely mentioned compared to competitors, making Gentle Giant’s reputation for careful handling particularly notable. Overall, Gentle Giant earns more praise for reliability, professionalism, and care than most moving companies, with very few clients dissatisfied.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Gentle Giant Moving Company cost?
Gentle Giant Moving Company does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical New York moving costs across all home sizes and service types, see our New York moving cost guide.
How does Gentle Giant Moving Company compare to other New York City movers?
Gentle Giant Moving Company ranks alongside the top full-service movers in New York City on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top New York City movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
98% | A- | ||
|
4.66 |
85% | A+ | ||
|
4.66 |
55% | A+ | ||
|
4.66 |
95% | A+ | ||
|
4.76 |
90% | A+ | ||
|
4.62 |
62% | A+ | ||
|
4.64 |
92% | A+ | ||
|
4.6 |
96% | A+ | ||
|
4.62 |
95% | B | ||
|
4.62 |
95% | A+ |
How Gentle Giant Moving Company's ratings compare to other New York City movers
Gentle Giant Moving Company earns a higher-than-average Yelp rating (4.6/5) across the 163 movers analyzed in New York City, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Gentle Giant Moving Company | 4.6/5 | -- |
| New York City movers | 3.7/5 | 163 movers |
| New York movers | 3.7/5 | 146 movers |
Final verdict: Gentle Giant Moving Company
Gentle Giant Moving Company earns a 4.6/5 moveBuddha score with 96% positive customer reviews across 128 verified reviews. With 43 years in business and 88 trucks operating across New York, Gentle Giant Moving Company is a solid option to consider for New York moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Gentle Giant Moving Company
Is Gentle Giant Moving Company a legitimate, licensed mover?
Yes. Gentle Giant Moving Company holds active FMCSA registration. The company operates 88 trucks. You can verify their licensing status on the New York state regulator database.
How does Gentle Giant Moving Company's review score compare to other New York movers?
Gentle Giant Moving Company earns 96% positive customer reviews across 128 verified customer reviews. Its composite moveBuddha score is 4.6/5.
What services does Gentle Giant Moving Company offer?
Gentle Giant Moving Company is a full-service mover operating in New York. The company operates 88 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Gentle Giant Moving Company require a deposit?
Deposit requirements for Gentle Giant Moving Company depend on the type and timing of your move. Most New York full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Gentle Giant Moving Company been in business?
Gentle Giant Moving Company has been in business for 43 years, founded in 1983. The company holds active FMCSA registration.
How do I choose the right New York City moving company?
To pick the best New York City mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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