Step by Step Moving & Storage, Boston, MA (2025 Review)

Ryan Carrigan
Ryan Carrigan

5 min read

Step by Step Moving & Storage
371 Moody St
#7 O'donnel Bulding,
Waltham, MA 02453
83% of all reviews were positive
17% of reviews were negative
Read Reviews
Review Analysis
Step by Step Moving & Storage gets high marks from most who use them, with 143 customer reviews analyzed—over 82% express positive sentiment. Clients praise their efficient service, professionalism, careful handling of belongings, prompt moving process, and wallet-friendly pricing. Feedback consistently notes crews' helpful, polite approach and the company's ability to handle difficult logistics or last-minute moves.
Compared to other movers, Step by Step frequently stands out for speed and customer care at reasonable rates. Still, not every experience is seamless. A notable portion of customers cite late arrivals, extra or higher-than-expected charges, and, less frequently, damage to furniture or property. A few describe frustration reaching management for follow-up about claims or missing items. Most issues stem from delays or billing surprises, rather than staff attitude or outright mishandling. Only a single review is neutral, citing typical estimate discrepancies and inconsistent labor pacing. While the majority enjoy quick, careful, cost-conscious moves, potential clients should inquire in advance about arrival windows, possible additional costs, and pricing details to ensure a smooth experience.
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Get a Quote (857) 498-7328

What customers like

83% of customers left positive reviews for Sherman Moving Company. Read a few of them below:

Google
These guys were on time and didn't take a break until the truck was loaded. When I asked them to tak…
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Google
We hired Step By Step Moving and Storage to help us move our office from downtown Boston to Newton. …
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Google
Used Step By Step Moving for my move. Highly recommend them. Efficient, hard working and thoughtful.…
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Google
They moved me very quickly and efficiently without any issues. Recommended for 00
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Google
Crew arrived on time and everything went well, thank-you very much indeed.
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Things to consider

17% of Sherman Moving Company customers left negative reviews. You can read those here:

Yelp
I would not recommend this moving company. We had a move window and the guys showed up 1.5 hours lat…
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Google
I was moved on Oct 1 by this company. The movers where multiple hours late. Almost two months later …
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Yelp
Quoted price was much lower then charged price. For example storage was quoted at $300 then charged …
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Google
Broke and damaged several of my things. Contacted regarding making it right, told I’d get a claim fo…
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Yelp
Movers arrived past the 2 hr window, gave us excuses for delay. When they arrived, were friendly and…
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Services

  • Local Moves
  • Intrastate moves
  • Interstate moves
  • Full-service packing
  • Fragile-only packing
  • Labor-only help
  • Custom crating
  • Office moves
  • Small moves
  • Full-valuation coverage
  • Instant email quote

Company info

Years in Business 7
DOT #: 3278041
Pricing $99/hr
Deposit required
Pay by cash
Pay by credit card
Ask for special discounts and offers

Note: If you're moving out of state, check out our list of the best long distance movers in Massachusetts.

Cost to move with Step by Step Moving & Storage

On average, the cost to hire movers in Massachusetts is $101 an hour.

You could pay more or less with Step by Step Moving & Storage depending on the specific details of your move. For an estimate of your move costs you can use our Moving Cost Calculator.

Compare with other Boston-area movers

Company Quote Rating
crown most popular
Step by Step Moving & Storage 		Get A Quote starstarstarstarstar
4.58 overall rating
crown most popular
Safe Responsible Movers 		Get A Quote starstarstarstarstar
4.42 overall rating
crown most popular
Continental Moving 		Get A Quote starstarstarstarstar
4.24 overall rating
Oscar's Moving Company Get A Quote starstarstarstarstar
5 overall rating
Boston Best Rate Movers Get A Quote starstarstarstarstar
4.96 overall rating

Moving out of Massachusetts?

If you are moving from Boston, MA, to another state, finding a company that is well-versed in interstate relocations is key to having as stress-free an experience as possible.

The top interstate movers understand the particular logistics involved in out-of-state relocations and have the equipment and manpower to safely and efficiently move your belongings across state lines.

Company Quote Rating Price
Safeway Moving Inc
Safeway Moving
Get A Quote
starstarstarstarstar 4.85 / 5
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American Van Lines
American Van Lines
Get A Quote
starstarstarstarstar 4.5 / 5
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Allied Van Lines - #5 Best Interstate Mover
Allied Van Lines
Get A Quote
starstarstarstarstar 4.75 / 5
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Cost to move out of Massachusettstoggle

If you're moving out of state, here are some sample moving quotes:

Click here to see all popular moving routes.

FAQ

Is Step by Step Moving & Storage properly licensed?toggle

Moving companies in Massachusetts are required to obtain a license from the Massachusetts Department of Public Utilities – Transportation Oversight Division to provide local and intrastate moving services in

Massachusetts movers must carry adequate cargo insurance and publicly file their tariffs required to list the services they provide and the cost for each.

The state license number for Step by Step Moving & Storage is: 1035994 , USDOT #: 3278041 .

You can also use their state regulator website to look up their active status.

Does Step by Step Moving & Storage have any additional locations outside of Boston?toggle

We were only able to find this location for Step by Step Moving & Storage.

Is Step by Step Moving & Storage Associated with a van line?toggle

Van lines are networks of local movers that operate separately but under the same umbrella of a multi-state organization. It's not as complicated as it sounds. Learn what van lines are.

Step by Step Moving & Storage functions as an independent moving company. They are not affiliated with a van line company.

Should you negotiate with Boston movers?toggle

While haggling over moving costs isn't typically effective, there are still ways to save. Many companies offer ongoing moving discounts for groups like seniors, military personnel, and students, as well as special offers for early-bird reservations.

Getting quotes from multiple companies will also allow you to inquire about price matching. Some movers will honor lower quotes from competitors, so it doesn’t hurt to ask — and be ready to show estimates from other companies.

How do I choose a Boston moving company?toggle

To choose the best moving company for you, start by researching reputable movers in Boston. You'll want to be on the lookout for companies with mostly positive customer reviews, valid licenses, and comprehensive insurance to ensure your belongings are protected. Beyond that, you’ll want to make sure they can handle the type of move you need.

Ask for detailed moving quotes from at least three companies to compare services, pricing, and availability. A reliable Boston moving company will be one that offers transparent pricing, excellent communication, and a proven track record of successful moves.

Helpful Massachusetts resources

https://www.facebook.com/Step-by-Step-Moving-Storage-103328931779430/,