5 Stars Movers NYC review 2026 (New York, NY)
In business since 2009 · Updated
5 Stars Movers NYC, a New York, NY moving company, ranks #166 of 520 movers in New York, with a moveBuddha rating of 3.62/5.
62% of 5 Stars Movers NYC's 63 verified customer reviews are positive. Customers most often praise its respect for property, while the most common complaint involves unexpected charges.
5 Stars Movers NYC has been in business since 2009. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How 5 Stars Movers NYC measures up
Across 63 reviews, 5 Stars Movers NYC in New York, NY has a B- rating from the Better Business Bureau.
5 Stars Movers NYC ranks #166 out of 520 movers in New York with a moveBuddha Score of 3.62 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.62.
- Customer service
- 3.6
- Industry experience
- 3.6
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
Better Business Bureau
Based on BBB profile
Is 5 Stars Movers NYC moveBuddha Certified?
5 Stars Movers NYC is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. 5 Stars Movers NYC hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about 5 Stars Movers NYC?
Out of 63 verified reviews, 62% of customers left a positive review about 5 Stars Movers NYC in New York, NY. 36.5% of reviews are negative and 1.6% are neutral. 5 Stars Movers NYC has a 26% lower positive review percentage than the average New York moving company (62% vs the New York state average of 88%).
- Positive61.9%(39)
- Neutral1.6%(1)
- Negative36.5%(23)
Based on 63 reviews across Google, Yelp, and other review sites.
What customers like about 5 Stars Movers NYC
Respectful of property
Customers appreciated how carefully 5 Stars Movers NYC's team maneuvered furniture through tight spaces without damaging walls or floors.
Quick response times
Customer support at 5 Stars Movers NYC was often noted for responding to questions or concerns almost immediately
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to 5 Stars Movers NYC's attention to detail.
Efficient service
Many customers praise 5 Stars Movers NYC for completing moves smoothly and with minimal downtime.
Good communication
Reviewers frequently mention clear, consistent updates from 5 Stars Movers NYC throughout the moving process.
What positive reviewers say
“They handled my belongings with the utmost respect and ensured everything arrived safely at my new home. Their efficiency and friendly demeanor made the entire process stress-free.”
Ervin PetersVerified ReviewerGoogle“Got in touch for a truck and movers last minute and was blown away. Not only did they come through, but they did it in less than four hours! The service was exceptional, professional, clean, and incredibly quick.”
Bert GibbsVerified ReviewerGoogle“The team arrived right on schedule, and I was impressed by how well they handled my furniture. The service was top-notch, and the price was definitely worth it for the level of care they provided.”
Paul MayVerified ReviewerGoogle“They arrived punctually, navigated the tight corners of my old apartment with ease, and nothing not a single teacup was damaged. Their efficient service turned a stressful day into a smooth transition.”
Shirley JuarezVerified ReviewerGoogle“They were prompt, reliable, courteous, and took very good care to protect my furniture. I also had direct communication with a company representative who tracked my move and helped with questions.”
Jerry GloverVerified ReviewerGoogle
What mixed reviewers say
“No written feedback provided…”
Queen NatashaVerified ReviewerGoogle
Most common complaints about 5 Stars Movers NYC
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some 5 Stars Movers NYC clients.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
Damage to items
Some customers reported that items were damaged during packing or loading.
What negative reviewers say
“They were scheduled for 9–10am, but no one arrived or called back. After waiting more than an hour, my husband and I had to find different movers.”
Francesca MolinaVerified ReviewerGoogle“They quoted me $975 for three guys, a truck, and four hours. The job took two hours, but they demanded $1,500, and no one answered when I called.”
Elisa AbdulyVerified ReviewerGoogle“I am just now seeing how badly they damaged my frames and wood furniture they promised to professionally protect and move.”
Marc Da CostaVerified ReviewerGoogle“The movers arrived at 5:30pm after several schedule changes. They also tried to add a $200 truck fee and charged for commuting home despite the original agreement.”
Gabriella SVerified ReviewerGoogle
5 Stars Movers NYC
3.62New York, NYSince 2009
Save more than 30% on average by comparing movers before you book.
5 Stars Movers NYC
3.62
New York, NY · Since 2009
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from 5 Stars Movers NYC, then see how it compares with other top-rated movers in New York.
Compare prices side by side
See where 5 Stars Movers NYC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Is 5 Stars Movers NYC licensed and insured?
moveBuddha holds no federal licensing record for 5 Stars Movers NYC in New York, NY. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover 5 Stars Movers NYC holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does 5 Stars Movers NYC cost?
5 Stars Movers NYC does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in New York, you can expect to pay approximately $139/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service New York moving companies similar to 5 Stars Movers NYC typically bill the amounts below using a $139/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does 5 Stars Movers NYC offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
5 Stars Movers NYC does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How does 5 Stars Movers NYC compare to other New York movers?
- moveBuddha score#166 of 520(level with average)
3.62vs 3.62 avg
5 Stars Movers NYC scores 3.62, in line with the New York average of 3.62, and ranks #166 of 520 New York movers.
- Positive reviews#416 of 520(worse than average)
62%vs 88% avg
5 Stars Movers NYC has 62% positive reviews, below the New York average of 88%, and ranks #416 of 520 New York movers.
- Negative reviews#418 of 520(worse than average)
37%vs 11% avg
5 Stars Movers NYC has 37% negative reviews, above the New York average of 11%, and ranks #418 of 520 New York movers. A lower percentage is better.
- Reviews analyzed#281 of 520(worse than average)
63vs 285 avg
5 Stars Movers NYC has 63 reviews analyzed, below the New York average of 285, and ranks #281 of 520 New York movers.
- Years in business#90 of 520(worse than average)
17 yearsvs 30 years avg
5 Stars Movers NYC has been in business for 17 years, below the New York average of 30 years, and ranks #90 of 520 New York movers.
| Metric | This mover5 Stars Movers NYC | New York avg | New York rank | Difference |
|---|---|---|---|---|
| moveBuddha score#166 of 520 in New York | 3.62 | 3.62 | #166 of 520 | ±0.00 |
| Positive reviews#416 of 520 in New York | 62% | 88% | #416 of 520 | −26 pts(worse than average) |
| Negative reviewsLower is better#418 of 520 in New York | 37% | 11% | #418 of 520 | +26 pts(worse than average) |
| Reviews analyzed#281 of 520 in New York | 63 | 285 | #281 of 520 | −222(worse than average) |
| Years in business#90 of 520 in New York | 17 years | 30 years | #90 of 520 | −13(worse than average) |
Compared with 520 New York movers with moveBuddha profiles. Rank #1 is the best in New York.
5 Stars Movers NYC
3.62New York, NYSince 2009
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from 5 Stars Movers NYC, then see how it compares with other top-rated movers in New York.
Compare prices side by side
See where 5 Stars Movers NYC lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
5 Stars Movers NYC
3.62
New York, NY · Since 2009
Final verdict: 5 Stars Movers NYC
5 Stars Movers NYC earns a 3.62/5 moveBuddha Score and ranks #166 among New York movers, with 62% positive feedback across 63 customer reviews.
Customers consistently praise its respect for property and quick response times. It is best for customers prioritizing strong communication, careful handling of belongings, and reliable service experience.
With a track record dating to 2009, it has less history than the average New York mover, and the most common complaint is unexpected charges.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
5 Stars Movers NYC
3.62
New York, NY · Since 2009
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New York moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact 5 Stars Movers NYC
- Phone
- (212) 372-7489
- Website
- 5starmovers.net
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.