Clutch Moving Company review 2026 (South San Francisco, CA)

What do customers say about Clutch Moving Company?

Out of 1,141 verified reviews, 93% of customers left a positive review about Clutch Moving Company in South San Francisco, CA. 6% of reviews are negative and 0.8% are neutral. Clutch Moving Company has a 2% higher positive review percentage than the average California moving company (93% vs the California state average of 91%).

What customers like about Clutch Moving Company

• Flexibility

  Clients liked that Clutch Moving Company was willing to adjust schedules or accommodate last-minute changes.

• Quick moving process

  The team at Clutch Moving Company often gets the job done faster than expected, saving clients time.

• Quick response times

  Customer support at Clutch Moving Company was often noted for responding to questions or concerns almost immediately

• Good communication

  Reviewers frequently mention clear, consistent updates from Clutch Moving Company throughout the moving process.

• Efficient service

  Many customers praise Clutch Moving Company for completing moves smoothly and with minimal downtime.

What positive reviewers say

• “They were incredibly accommodating and responsive, making what could have been a chaotic moving day feel like a breeze. They arrived right on time, handled all of my belongings with care, and worked with professionalism and efficiency.”

• “We had a strict four-hour time cap, and they managed to complete the job exactly within that window without any delays or issues. The team was professional, efficient, and handled all of our furniture—including fragile equipment—with great care.”

• “Awesome job guys. The whole process was super smooth and they communicated regularly to keep us informed. Great pricing, and they are all super friendly and gracious. Would use again.”

• “I had to change my move date because my escrow did not close yet, and they were happy to reschedule for me. They got the move done when promised and made it easy.”

What mixed reviewers say

• “Expect to pay double the quote…”

• “The packing team did a great job, and delivery and unloading was efficient and flawless. I am concerned about some of their approach to sales and estimation.”

• “The movers came on time, quickly sized up the move, and carefully secured my furniture so that nothing was damaged during transit. The back office attempted to overcharge me by about $100.”

• “We were generally very happy with the move. It involved large furniture and dozens of boxes, and the crew worked efficiently. I reported a broken lamp and still have no compensation months later.”

Most common complaints about Clutch Moving Company

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Inaccurate estimates

  Estimates from Clutch Moving Company were sometimes way off from what customers were ultimately billed.

• Unreliable timing

  Customers reported inconsistent scheduling and lack of punctuality from Clutch Moving Company.

What negative reviewers say

• “The movers ignored my repeated instructions about one item that needed to go in the U-Haul, not storage. That item will now be ruined after sitting in storage for six weeks. I was charged $830 after being told about $450.”

• “The movers arrived five hours late, then came with a small truck, made multiple trips, and damaged walls and property. The office failed to explain the delay clearly.”

• “The quote went from $2,500 to $7,000, nearly tripling the expected cost. The movers worked hard and nothing was broken, but the estimate was far too low, and the final bill was not planned for.”

• “Multiple items were damaged during my interstate move. A repair made one piece worse, and nearly three months later there was still no replacement or clear answer from the claims team.”