Troy Humphrey Moving & Storage, Inc. review 2026 (Jacksonville, NC)
Updated
Troy Humphrey Moving & Storage, Inc. is a Jacksonville, NC mover ranked #111 of 313 movers in North Carolina with a 3.92/5 rating.
75% of Troy Humphrey Moving & Storage, Inc.'s 147 verified customer reviews are positive. Customers most often praise its flexibility, while the most common complaint involves unfriendly or rude staff.
Troy Humphrey Moving & Storage, Inc. holds active FMCSA registration (USDOT #90823) and operates 18 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Troy Humphrey Moving & Storage, Inc. measures up
Across 147 reviews, Troy Humphrey Moving & Storage, Inc. in Jacksonville, NC is rated 4/5 on Google (118 reviews) and 3.3/5 on Yelp (16 reviews).
Troy Humphrey Moving & Storage, Inc. ranks #111 out of 313 movers in North Carolina with a moveBuddha Score of 3.92 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.92.
- Industry experience
- 4.4
- Review quality
- 4.2
- Brand
- 4.0
- Website
- 4.0
- Customer service
- 3.6
Google rating
Based on 118 reviews
Yelp rating
Based on 16 reviews
Is Troy Humphrey Moving & Storage, Inc. moveBuddha Certified?
Troy Humphrey Moving & Storage, Inc. is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Troy Humphrey Moving & Storage, Inc. hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Troy Humphrey Moving & Storage, Inc.?
Out of 147 verified reviews, 75% of customers left a positive review about Troy Humphrey Moving & Storage, Inc. in Jacksonville, NC. 22.4% of reviews are negative and 2.7% are neutral. Troy Humphrey Moving & Storage, Inc. has a 16% lower positive review percentage than the average North Carolina moving company (75% vs the North Carolina state average of 91%).
- Positive74.8%(110)
- Neutral2.7%(4)
- Negative22.4%(33)
Based on 147 reviews across Google, Yelp, and other review sites.
What customers like about Troy Humphrey Moving & Storage, Inc.
Flexibility
Clients liked that Troy Humphrey Moving & Storage, Inc. was willing to adjust schedules or accommodate last-minute changes.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Troy Humphrey Moving & Storage, Inc..
Quick response times
Customer support at Troy Humphrey Moving & Storage, Inc. was often noted for responding to questions or concerns almost immediately
Professional and polite staff
Customers say the Troy Humphrey Moving & Storage, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Good communication
Reviewers frequently mention clear, consistent updates from Troy Humphrey Moving & Storage, Inc. throughout the moving process.
What positive reviewers say
“Glenn, Vicky, and Eliza did an outstanding job—extremely professional and very efficient. I would highly recommend them.”
Kenneth SharpVerified ReviewerGoogle“After miscommunication with another company, they helped me move the same day with no issues. The team was responsive, professional, friendly, and diligent.”
GoogleVerified Reviewer “All other moving companies turned us away on short notice. Troy Humphrey fit our timeline, charged a VERY fair price, took excellent care of our belongings, and treated us like royalty.”
GoogleVerified Reviewer “Communication was great every step of the way. They kept me in the loop while I was away, and every item arrived safely.”
GoogleVerified Reviewer “The staff and movers were amazing! They were so friendly and professional, worked fast, and made the move easy and smooth.”
GoogleVerified Reviewer
What mixed reviewers say
“Parking was bad. Cost 10$ to park smh…”
Richard Cuffee jrVerified ReviewerGoogle
Most common complaints about Troy Humphrey Moving & Storage, Inc.
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
What negative reviewers say
“Very poor customer service. Person on the phone was very rude.”
GoogleVerified Reviewer “Multiple things broken. Won’t be held accountable unless we HIRE someone to prove something that wasn’t broken before moving was their fault. Took almost two weeks to get a straight forward answer.”
GoogleVerified Reviewer “They ended up losing a 1500 pound crate for 6 months that coincidentally had all of my expensive valuables in it.”
GoogleVerified Reviewer “The crew had a friendly demeanor but did a terrible job with putting our furniture back together. Screws were put in the wrong place, and they didn't use half of the hardware.”
YelpVerified Reviewer
Troy Humphrey Moving & Storage, Inc.
3.92Jacksonville, NC
Save more than 30% on average by comparing movers before you book.
Troy Humphrey Moving & Storage, Inc.
3.92
Jacksonville, NC
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Troy Humphrey Moving & Storage, Inc., then see how it compares with other top-rated movers in Jacksonville.
Compare prices side by side
See where Troy Humphrey Moving & Storage, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Troy Humphrey Moving & Storage, Inc. offer?
Troy Humphrey Moving & Storage, Inc. offers local moves.
Services offered
Is Troy Humphrey Moving & Storage, Inc. licensed and insured?
Federally licensed, operating authority active
US DOT 90823 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Troy Humphrey Moving & Storage, Inc. is registered with the Federal Motor Carrier Safety Administration under US DOT number 90823, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Troy Humphrey Moving & Storage, Inc. holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 18Power units reported to the FMCSA
- Miles driven
- 53,334Reported to the FMCSA for 2023
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- August 2026
How much does Troy Humphrey Moving & Storage, Inc. cost?
Troy Humphrey Moving & Storage, Inc. does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in North Carolina, you can expect to pay approximately $124/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service North Carolina moving companies similar to Troy Humphrey Moving & Storage, Inc. typically bill the amounts below using a $124/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does Troy Humphrey Moving & Storage, Inc. offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Troy Humphrey Moving & Storage, Inc. does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Troy Humphrey Moving & Storage, Inc. compares with other local movers
With a moveBuddha score of 3.92 out of 5, Troy Humphrey Moving & Storage, Inc. trails the five top-rated movers in the Jacksonville area, 0.36 points behind J.E. Thomas & Sons, LLC. At 147 reviews, Troy Humphrey Moving & Storage, Inc. has fewer reviews than four of the five. Where Troy Humphrey Moving & Storage, Inc. falls behind is industry experience, with the lowest industry experience score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | College Hunks Hauling Junk & MovingLeland | 4.56 | 2,083 | 4.9 | 3.6 | D- |
| 2 | Little Guys MoversWilmington | 4.42 | 393 | 4.8 | 4.4 | A+ |
| 3 | TWO MEN AND A TRUCKWilmington | 4.38 | 726 | 4.7 | 2.8 | A+ |
| 4 | Absolute Moving & Storage, Inc.Holly Ridge | 4.34 | 219 | 4.8 | 3.2 | A+ |
| 5 | J.E. Thomas & Sons, LLCJacksonville | 4.28 | 113 | 4.7 | 4.8 | A+ |
| 6 | Troy Humphrey Moving & Storage, Inc.This mover · ranks #6 | 3.92 | 147 | 4.0 | 3.3 | — |
How does Troy Humphrey Moving & Storage, Inc. compare to other North Carolina movers?
- moveBuddha score#111 of 313(better than average)
3.92vs 3.71 avg
Troy Humphrey Moving & Storage, Inc. scores 3.92, above the North Carolina average of 3.71, and ranks #111 of 313 North Carolina movers.
- Positive reviews#228 of 313(worse than average)
75%vs 91% avg
Troy Humphrey Moving & Storage, Inc. has 75% positive reviews, below the North Carolina average of 91%, and ranks #228 of 313 North Carolina movers.
- Negative reviews#225 of 313(worse than average)
22%vs 8% avg
Troy Humphrey Moving & Storage, Inc. has 22% negative reviews, above the North Carolina average of 8%, and ranks #225 of 313 North Carolina movers. A lower percentage is better.
- Reviews analyzed#121 of 313(worse than average)
147vs 369 avg
Troy Humphrey Moving & Storage, Inc. has 147 reviews analyzed, below the North Carolina average of 369, and ranks #121 of 313 North Carolina movers.
- Yelp rating#60 of 313(worse than average)
3.3vs 3.4 avg
Troy Humphrey Moving & Storage, Inc. has a Yelp rating of 3.3, below the North Carolina average of 3.4, and ranks #60 of 313 North Carolina movers.
| Metric | This moverTroy Humphrey Moving & Storage, Inc. | North Carolina avg | North Carolina rank | Difference |
|---|---|---|---|---|
| moveBuddha score#111 of 313 in North Carolina | 3.92 | 3.71 | #111 of 313 | +0.21(better than average) |
| Positive reviews#228 of 313 in North Carolina | 75% | 91% | #228 of 313 | −16 pts(worse than average) |
| Negative reviewsLower is better#225 of 313 in North Carolina | 22% | 8% | #225 of 313 | +14 pts(worse than average) |
| Reviews analyzed#121 of 313 in North Carolina | 147 | 369 | #121 of 313 | −222(worse than average) |
| Yelp ratingBased on only 16 reviews#60 of 313 in North Carolina | 3.3 | 3.4 | #60 of 313 | −0.1(worse than average) |
Compared with 313 North Carolina movers with moveBuddha profiles. Rank #1 is the best in North Carolina.
Troy Humphrey Moving & Storage, Inc.
3.92Jacksonville, NC
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Troy Humphrey Moving & Storage, Inc., then see how it compares with other top-rated movers in Jacksonville.
Compare prices side by side
See where Troy Humphrey Moving & Storage, Inc. lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Troy Humphrey Moving & Storage, Inc.
3.92
Jacksonville, NC
Final verdict: Troy Humphrey Moving & Storage, Inc.
Troy Humphrey Moving & Storage, Inc. earns a 3.92/5 moveBuddha Score and ranks #111 among North Carolina movers, with 75% positive feedback across 147 customer reviews.
Customers consistently praise its flexibility and friendly and approachable staff. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
It operates 18 trucks. The most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your North Carolina moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Troy Humphrey Moving & Storage, Inc.
- Phone
- (910) 346-9839
Helpful North Carolina moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.