Custom Movers review 2026 (Columbus, OH)
In business since 1981 · Updated
Custom Movers, a Columbus, OH moving company, ranks #58 of 282 movers in Ohio, with a moveBuddha rating of 4.36/5.
91% of Custom Movers' 66 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves misplaced or lost items.
In business since 1981, Custom Movers holds active FMCSA registration (USDOT #1029200) and operates 3 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Custom Movers measures up
Across 66 reviews, Custom Movers in Columbus, OH is rated 4.8/5 on Google (55 reviews) and 4.5/5 on Yelp (13 reviews), and has an A+ rating from the Better Business Bureau.
Custom Movers ranks #58 out of 282 movers in Ohio with a moveBuddha Score of 4.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.36.
- Website
- 5.0
- Industry experience
- 5.0
- Brand
- 4.5
- Review quality
- 4.5
- Customer service
- 4.1
Google rating
Based on 55 reviews
Yelp rating
Based on 13 reviews
Better Business Bureau
Based on BBB profile
Is Custom Movers moveBuddha Certified?
Custom Movers is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Custom Movers hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Custom Movers?
Out of 66 verified reviews, 91% of customers left a positive review about Custom Movers in Columbus, OH. 7.6% of reviews are negative and 1.5% are neutral. Custom Movers has a 1% higher positive review percentage than the average Ohio moving company (91% vs the Ohio state average of 90%).
- Positive90.9%(60)
- Neutral1.5%(1)
- Negative7.6%(5)
Based on 66 reviews across Google, Yelp, and other review sites.
What customers like about Custom Movers
Affordable rates
Many reviewers found Custom Movers to be more budget-friendly than competitors without sacrificing quality.
Consistency and follow-up
Reviewers liked that Custom Movers stayed in touch before and after the move to ensure everything went smoothly.
Flexibility
Clients liked that Custom Movers was willing to adjust schedules or accommodate last-minute changes.
Quick response times
Customer support at Custom Movers was often noted for responding to questions or concerns almost immediately
Good communication
Reviewers frequently mention clear, consistent updates from Custom Movers throughout the moving process.
What positive reviewers say
“We have moved many times and these guys were the best. They were extremely professional, fast and prompt. Response time was within minutes, and their quote was the most reasonable.”
YelpVerified Reviewer “They arrived ahead of schedule, were time efficient, professional and their hourly rate cannot be beat! I will use them again in the future!”
Melissa SmullenVerified ReviewerGoogle“With multiple changes in the plan, these guys hung in there and made it easy. Mark was quick to communicate, and they arrived on time and worked efficiently until the job was done.”
Krista LynVerified ReviewerGoogle“This is the second time I have used Custom Movers. Carter and his team were incredible! Nothing was damaged, they were professional and kind. Mark followed up with me that day to make sure I was completely satisfied.”
Patty BernardVerified ReviewerGoogle“Custom Movers was accommodating in every way. It's very rare when someone actually answers the phone; they did, and they talk to you. Customer service is their number one priority.”
Scot AshtonVerified ReviewerGoogle
Most common complaints about Custom Movers
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Broken promises
Customers noted instances where Custom Movers failed to deliver on services that were initially guaranteed.
Inaccurate estimates
Estimates from Custom Movers were sometimes way off from what customers were ultimately billed.
What negative reviewers say
“This company has gone ghost on me. I've been trying to find out how to retrieve my storage items since December 2025 and no one will call me back.”
Yolanda McGeeVerified ReviewerGoogle“Some boxes were in the right place and some were not. The dresser was broken in multiple places and a box containing medication is missing.”
Rebecca StricklandVerified ReviewerGoogle“I spoke with Mark and Cody, who both promised great customer service. They promised a service they absolutely could not provide. Avoid and don't waste your time.”
YelpVerified Reviewer “I was quoted $180, but after loading, the movers said the price was $300. They later said their estimate was wrong. The consignment store also reported missing furniture hardware.”
YelpVerified Reviewer
Custom Movers
4.36Columbus, OHSince 1981
Save more than 30% on average by comparing movers before you book.
Custom Movers
4.36
Columbus, OH · Since 1981
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Custom Movers, then see how it compares with other top-rated movers in Columbus.
Compare prices side by side
See where Custom Movers lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Custom Movers offer?
Licensed under US DOT number 1029200, Custom Movers offers full-service moving, local moves, long-distance moves, and commercial moves.
Services offered
Is Custom Movers licensed and insured?
Federally licensed, operating authority active
US DOT 1029200 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Custom Movers is registered with the Federal Motor Carrier Safety Administration under US DOT number 1029200, as CUSTOM MOVERS LLC, and its operating status is currently active. It also holds a Ohio intrastate license, number 145302-HG.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Custom Movers holds. Ask for a certificate of insurance before you book.
- State license number
- 145302-HGIssued by Ohio. Covers moves within the state, which the FMCSA does not
- Registered legal name
- CUSTOM MOVERS LLCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 3Power units reported to the FMCSA
- Miles driven
- 43,046Reported to the FMCSA for 2023
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- July 2026
How much does Custom Movers cost?
Custom Movers lists an hourly rate of $120, below the Ohio average of $130/hr. At that rate, a studio or 1-bedroom move (3–5 hours with 2 movers) would come to about $350–$600. Larger homes need more movers and hours: totals from similar movers typically run $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Ohio moving companies similar to Custom Movers typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Custom Movers is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Ohio moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Custom Movers offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Custom Movers accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Custom Movers compares with the top 10 Columbus movers
Custom Movers's moveBuddha score of 4.36 out of 5 places it #19, outside the top 10 Columbus moving companies, 0.08 points behind Krupp Moving & Storage LLC, the tenth-placed mover. At 66 reviews, Custom Movers has fewer reviews than nine of the ten. Custom Movers has a review quality score higher than seven of the ten, but a customer service score that trails nine of the ten.
The ten highest-scoring local movers near Columbus, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | MVM Moving & StorageHilliard | 4.66 | 989 | 4.9 | 4.2 | A+ |
| 2 | All American Moving and StorageColumbus | 4.62 | 1,051 | 4.9 | 3.4 | A+ |
| 3 | E.E. Ward Moving & StorageGrove City | 4.56 | 504 | 4.8 | 3.9 | A+ |
| 4 | Leaders Moving & Storage Co.Columbus | 4.52 | 4,028 | 4.9 | 3.2 | A+ |
| 5 | TWO MEN AND A TRUCKColumbus | 4.52 | 3,021 | 4.8 | 2.8 | A+ |
| 6 | Integrity Moving & StorageColumbus | 4.50 | 743 | 4.8 | 3.5 | A+ |
| 7 | Dearman Moving & StorageWesterville | 4.50 | 77 | 4.7 | 2.3 | B- |
| 8 | EkoMoversColumbus | 4.50 | 19 | 4.3 | 2.7 | A+ |
| 9 | Planes Moving & Storage CompanyColumbus | 4.48 | 692 | 4.7 | 2.4 | A+ |
| 10 | Krupp Moving & Storage LLCColumbus | 4.44 | 1,555 | 4.9 | 1.8 | A+ |
| 19 | Custom MoversThis mover · ranks #19 | 4.36 | 66 | 4.8 | 4.5 | A+ |
How does Custom Movers compare to other Ohio movers?
- moveBuddha score#58 of 282(better than average)
4.36vs 3.72 avg
Custom Movers scores 4.36, above the Ohio average of 3.72, and ranks #58 of 282 Ohio movers.
- Positive reviews#122 of 282(better than average)
91%vs 90% avg
Custom Movers has 91% positive reviews, above the Ohio average of 90%, and ranks #122 of 282 Ohio movers.
- Negative reviews#119 of 282(better than average)
8%vs 10% avg
Custom Movers has 8% negative reviews, below the Ohio average of 10%, and ranks #119 of 282 Ohio movers. A lower percentage is better.
- Reviews analyzed#133 of 282(worse than average)
66vs 403 avg
Custom Movers has 66 reviews analyzed, below the Ohio average of 403, and ranks #133 of 282 Ohio movers.
- Yelp rating#17 of 282(better than average)
4.5vs 3.3 avg
Custom Movers has a Yelp rating of 4.5, above the Ohio average of 3.3, and ranks #17 of 282 Ohio movers.
- Years in business#31 of 282(better than average)
45 yearsvs 35 years avg
Custom Movers has been in business for 45 years, above the Ohio average of 35 years, and ranks #31 of 282 Ohio movers.
| Metric | This moverCustom Movers | Ohio avg | Ohio rank | Difference |
|---|---|---|---|---|
| moveBuddha score#58 of 282 in Ohio | 4.36 | 3.72 | #58 of 282 | +0.64(better than average) |
| Positive reviews#122 of 282 in Ohio | 91% | 90% | #122 of 282 | +1 pts(better than average) |
| Negative reviewsLower is better#119 of 282 in Ohio | 8% | 10% | #119 of 282 | −2 pts(better than average) |
| Reviews analyzed#133 of 282 in Ohio | 66 | 403 | #133 of 282 | −337(worse than average) |
| Yelp ratingBased on only 13 reviews#17 of 282 in Ohio | 4.5 | 3.3 | #17 of 282 | +1.2(better than average) |
| Years in business#31 of 282 in Ohio | 45 years | 35 years | #31 of 282 | +10(better than average) |
Compared with 282 Ohio movers with moveBuddha profiles. Rank #1 is the best in Ohio.
Custom Movers
4.36Columbus, OHSince 1981
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Custom Movers, then see how it compares with other top-rated movers in Columbus.
Compare prices side by side
See where Custom Movers lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Custom Movers
4.36
Columbus, OH · Since 1981
Final verdict: Custom Movers
Custom Movers earns a 4.36/5 moveBuddha Score and ranks #19 among Columbus movers, with 91% positive feedback across 66 customer reviews.
Customers consistently praise its affordable rates and consistency and follow-up. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With 3 trucks and a track record dating to 1981, it has more history than the average Ohio mover, and the most common complaint is misplaced or lost items.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Custom Movers
4.36
Columbus, OH · Since 1981
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Ohio moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.