Planes Moving & Storage Of Cincinnati review 2026 (West Chester Township, OH)

What do customers say about Planes Moving & Storage Of Cincinnati?

Out of 1,599 verified reviews, 91% of customers left a positive review about Planes Moving & Storage Of Cincinnati in West Chester Township, OH. 7.4% of reviews are negative and 1.4% are neutral. Planes Moving & Storage Of Cincinnati has a 1% higher positive review percentage than the average Ohio moving company (91% vs the Ohio state average of 90%).

What customers like about Planes Moving & Storage Of Cincinnati

• Good communication

  Reviewers frequently mention clear, consistent updates from Planes Moving & Storage Of Cincinnati throughout the moving process.

• Respectful of property

  Customers appreciated how carefully Planes Moving & Storage Of Cincinnati's team maneuvered furniture through tight spaces without damaging walls or floors.

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Planes Moving & Storage Of Cincinnati.

• Professional and polite staff

  Customers say the Planes Moving & Storage Of Cincinnati's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to Planes Moving & Storage Of Cincinnati's attention to detail.

What positive reviewers say

• “Would highly recommend this company. Their communication was extremely proactive, and the movers were productive, organized, and professional. We saved money because the move took less time than expected.”

• “The crew was very friendly, helpful and accommodating. They took great care of our possessions and both houses. There was no damage to anything.”

• “Customer focus, attention to detail, and communication were outstanding. Items were treated with care and delivered with no damage and on schedule. All personnel were professional, courteous, and friendly.”

• “This was my second move with Planes, and they treated my items with care, communicated often and clearly, and I was fully confident in their ability to manage my move.”

What mixed reviewers say

• “The company planned and followed up well, and the movers worked diligently in extreme heat. Four movers were not enough for the 12-hour local move, and some boxes were placed in the wrong areas.”

• “The movers arrived without a copy of the inventory list, despite the time I spent preparing it.”

• “The first crew damaged a few pieces during the move to storage, but Planes paid for repairs. The move from storage to my home was outstanding, with an experienced and accommodating crew.”

• “Loading and delivery teams did good work. Packing was mixed; some packers were very good, while others put items wherever they fit, creating strange mixes in boxes.”

Most common complaints about Planes Moving & Storage Of Cincinnati

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Misplaced or lost items

  In some cases, belongings went missing or were delivered to the wrong location.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

What negative reviewers say

• “On loading day, the driver arrived hours late without clear communication. Inventory was disorganized, water-exposed boxes were mishandled, and items from another customer were mistakenly delivered.”

• “After storage, we found missing and broken items. A desk was damaged during disassembly, and Planes questioned missing parts. Customer service did not help resolve the problems.”

• “The unloading crew left black marks across our new carpet, denied responsibility, and left items wherever they wanted. After we filed a claim, three months passed without a response.”

• “A delivery worker became angry, screamed at me, and called me a liar over moving a cabinet. The supervisor intervened, and the cabinet was eventually moved inside.”