Bailey's Moving & Storage review 2026 (North Salt Lake, UT)

What do customers say about Bailey's Moving & Storage?

Out of 1,507 verified reviews, 96% of customers left a positive review about Bailey's Moving & Storage in North Salt Lake, UT. 3.6% of reviews are negative and 0.3% are neutral. Bailey's Moving & Storage has a 2% higher positive review percentage than the average Utah moving company (96% vs the Utah state average of 94%).

What customers like about Bailey's Moving & Storage

• Organized packing

  Bailey's Moving & Storage is often recognized for labeling boxes clearly and packing with structure and care.

• Consistency and follow-up

  Reviewers liked that Bailey's Moving & Storage stayed in touch before and after the move to ensure everything went smoothly.

• Good communication

  Reviewers frequently mention clear, consistent updates from Bailey's Moving & Storage throughout the moving process.

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Bailey's Moving & Storage.

• Helpful movers

  Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.

What positive reviewers say

• “Linda and Abby were delightful to have packing our belongings and were in and out so quickly. I would absolutely recommend them to anyone!”

• “Super great to work with -no guessing -they even followed up mid-way through to make sure things were going smoothly. Cindi & Jose’s team were awesome!”

• “They packed a three-bedroom home in a day, delivered every item on time and in good shape, and were always helpful and attentive. The quality made the higher cost worthwhile.”

• “Rachel Nielsen eased the process with pleasant, helpful, attentive, and reassuring updates. She always ended calls by offering help, and her tone felt sincere.”

What mixed reviewers say

• “The packing crew was personable, conscientious, and polite, but the move was incomplete and later issues with the movers reduced the rating.”

• “The front end went smoothly, but delivery took three weeks after the request. Billing attempted a $9,000 debit without notice, and communication was poor; the delivery crew did a good job.”

• “The movers handled our possessions with care, but packing took nine hours and used little paper padding. I had to initiate most communication, unlike the other agent, who kept us updated.”

Most common complaints about Bailey's Moving & Storage

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Inaccurate estimates

  Estimates from Bailey's Moving & Storage were sometimes way off from what customers were ultimately billed.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

What negative reviewers say

• “After major changes reduced our shipment, Bailey’s reported about 3,000 additional pounds without a clear reconciliation. Explanations were inconsistent, communication became difficult, and damaged items appeared after delivery.”

• “Customer support is nonexistent. I’ve spent four months trying to get an accurate invoice after the move. The quote was not reliable, and the company charged what it wanted after I signed up.”

• “Bailey’s employees damaged an expensive picture during an office move. Despite purchased insurance, the claim was not covered because the damage was not noticed at delivery.”

• “One loading team used profanity, worked slowly, broke furniture without reporting it, and did not complete a final walkthrough. The contrast with the previous day’s professional crew was stark.”