New Horizons Moving Company review 2026 (Federal Way, WA)
Updated
New Horizons Moving Company is a Federal Way, WA mover ranked #210 of 262 movers in Washington with a 3.30/5 rating.
91% of New Horizons Moving Company's 160 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How New Horizons Moving Company measures up
New Horizons Moving Company ranks #210 out of 262 movers in Washington with a moveBuddha Score of 3.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.30.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is New Horizons Moving Company moveBuddha Certified?
New Horizons Moving Company is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. New Horizons Moving Company hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about New Horizons Moving Company?
Out of 160 verified reviews, 91% of customers left a positive review about New Horizons Moving Company in Federal Way, WA. 8.1% of reviews are negative and 0.6% are neutral. New Horizons Moving Company matches the average Washington moving company's positive review percentage (91% vs the Washington state average of 91%).
- Positive91.2%(146)
- Neutral0.6%(1)
- Negative8.1%(13)
Based on 160 reviews across Google, Yelp, and other review sites.
What customers like about New Horizons Moving Company
Affordable rates
Many reviewers found New Horizons Moving Company to be more budget-friendly than competitors without sacrificing quality.
Transparent pricing
Many reviewers felt confident booking with New Horizons Moving Company due to honest, upfront pricing and no surprise fees.
Flexibility
Clients liked that New Horizons Moving Company was willing to adjust schedules or accommodate last-minute changes.
Respectful of property
Customers appreciated how carefully New Horizons Moving Company's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to New Horizons Moving Company's attention to detail.
What positive reviewers say
“Josh said he could have his crew move my stuff in one day for about 1500 dollars. They showed up on time. Everything was wrapped in plastic or with heavy blankets. The price was only 1080 dollars.”
Scott JVerified ReviewerGoogle“Very fast and professional. The guys were very careful with my items. I was very surprised when I received the bill, it was way less than I expected. They did not try to add extra charges.”
James AbelVerified ReviewerGoogle“Josh, the owner, was very friendly, straight-forward, & transparent about pricing. They worked very hard & took great care to ensure no scuffs or dents were incurred to our stuff, the home we were moving from, & the home we moved to.”
Lucas CrutchfieldVerified ReviewerGoogle“We had a very narrow window for a move close to the holidays and Josh and his team went out of their way to make it happen! They were professional, efficient, and very fairly priced.”
Mackenzie MooreVerified ReviewerGoogle“They took great care of our belongings and treated our home and property with respect throughout the entire move.”
Garry CapassoVerified ReviewerGoogle
What mixed reviewers say
“Their trucks do not have ramps, making loading and unloading inefficient; the process took about 30% longer. Everyone I dealt with was friendly, professional, and upfront with pricing.”
Josh GrayVerified ReviewerGoogle
Most common complaints about New Horizons Moving Company
Damage to items
Some customers reported that items were damaged during packing or loading.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some New Horizons Moving Company clients.
What negative reviewers say
“They told me a price and I ended up paying another $2500 more and they talk down to you.”
Susie McAllasterVerified ReviewerGoogle“The movers themselves were great, very nice and fairly quick. They charge from the time they leave their office to the time they return, so an extra 3 hours was charged.”
NAT GEOVerified ReviewerGoogle“All of my things were smashed, boxes were opened, and my furniture was damaged. New Horizons quit answering my calls and would not make anything right.”
Brandi CunninghamVerified ReviewerGoogle“I was charged more than twice what the initial cost was, for over $1100. We ended up with a scratched TV, a damaged door frame, and trash left at both places.”
Heather HarrelsonVerified ReviewerGoogle“Did not show up on moving day, did not return calls or text messages. If they had responded, I could have called a contingency mover.”
Meredith McDonaldVerified ReviewerGoogle
New Horizons Moving Company
3.30Federal Way, WA
Save more than 30% on average by comparing movers before you book.
New Horizons Moving Company
3.30
Federal Way, WA
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Horizons Moving Company, then see how it compares with other top-rated movers in Federal Way.
Compare prices side by side
See where New Horizons Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does New Horizons Moving Company offer?
New Horizons Moving Company handles local moves from Federal Way, WA, with services including small moves, senior moves, and packing.
Services offered
Is New Horizons Moving Company licensed and insured?
Registered with the FMCSA
US DOT 2980931. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
New Horizons Moving Company is registered with the Federal Motor Carrier Safety Administration under US DOT number 2980931.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover New Horizons Moving Company holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does New Horizons Moving Company cost?
New Horizons Moving Company does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Washington, you can expect to pay approximately $150/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Washington moving companies similar to New Horizons Moving Company typically bill the amounts below using a $150/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does New Horizons Moving Company offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
New Horizons Moving Company does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How New Horizons Moving Company compares with other local movers
With a moveBuddha score of 3.30 out of 5, New Horizons Moving Company trails the five top-rated movers near Federal Way, 1.26 points behind First Due Movers. At 160 reviews, New Horizons Moving Company has fewer reviews than four of the five. Where New Horizons Moving Company falls behind is quote accuracy, with the lowest quote accuracy score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Seattle MoversSeattle | 4.66 | 257 | 4.3 | 4.2 | A |
| 2 | Triple 7 MoversAuburn | 4.64 | 1,899 | 4.9 | 3.5 | A+ |
| 3 | A2B Moving & Storage, LLCAuburn | 4.62 | 527 | 4.5 | 4.0 | B- |
| 4 | All Ready Moving & StorageTacoma | 4.58 | 136 | 5.0 | 3.9 | A+ |
| 5 | First Due MoversKent | 4.56 | 450 | 5.0 | 4.8 | A+ |
| 6 | New Horizons Moving CompanyThis mover · ranks #6 | 3.30 | 160 | — | — | — |
How does New Horizons Moving Company compare to other Washington movers?
- moveBuddha score#210 of 262(worse than average)
3.30vs 3.72 avg
New Horizons Moving Company scores 3.30, below the Washington average of 3.72, and ranks #210 of 262 Washington movers.
- Positive reviews#139 of 262(level with average)
91%vs 91% avg
New Horizons Moving Company has 91% positive reviews, in line with the Washington average of 91%, and ranks #139 of 262 Washington movers.
- Negative reviews#144 of 262(level with average)
8%vs 8% avg
New Horizons Moving Company has 8% negative reviews, in line with the Washington average of 8%, and ranks #144 of 262 Washington movers. A lower percentage is better.
- Reviews analyzed#108 of 262(worse than average)
160vs 309 avg
New Horizons Moving Company has 160 reviews analyzed, below the Washington average of 309, and ranks #108 of 262 Washington movers.
| Metric | This moverNew Horizons Moving Company | Washington avg | Washington rank | Difference |
|---|---|---|---|---|
| moveBuddha score#210 of 262 in Washington | 3.30 | 3.72 | #210 of 262 | −0.42(worse than average) |
| Positive reviews#139 of 262 in Washington | 91% | 91% | #139 of 262 | ±0 pts |
| Negative reviewsLower is better#144 of 262 in Washington | 8% | 8% | #144 of 262 | ±0 pts |
| Reviews analyzed#108 of 262 in Washington | 160 | 309 | #108 of 262 | −149(worse than average) |
Compared with 262 Washington movers with moveBuddha profiles. Rank #1 is the best in Washington.
New Horizons Moving Company
3.30Federal Way, WA
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Horizons Moving Company, then see how it compares with other top-rated movers in Federal Way.
Compare prices side by side
See where New Horizons Moving Company lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
New Horizons Moving Company
3.30
Federal Way, WA
Final verdict: New Horizons Moving Company
New Horizons Moving Company earns a 3.30/5 moveBuddha Score and ranks #210 among Washington movers, with 91% positive feedback across 160 customer reviews.
Customers consistently praise its affordable rates and transparent pricing. It is best for customers prioritizing helpful crews, careful handling of belongings, and reliable service experience.
The most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Washington moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact New Horizons Moving Company
- Phone
- (206) 483-8071
- Website
- newhorizonsmoving.com
- Profiles
Helpful Washington moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.