Lifetime Moving And Storage review 2026 (Phoenix, AZ)

What do customers say about Lifetime Moving And Storage?

Out of 527 verified reviews, 81% of customers left a positive review about Lifetime Moving And Storage in Phoenix, AZ. 17.6% of reviews are negative and 1.7% are neutral. Lifetime Moving And Storage has a 9% lower positive review percentage than the average Arizona moving company (81% vs the Arizona state average of 90%).

What customers like about Lifetime Moving And Storage

• Organized packing

  Lifetime Moving And Storage is often recognized for labeling boxes clearly and packing with structure and care.

• Consistency and follow-up

  Reviewers liked that Lifetime Moving And Storage stayed in touch before and after the move to ensure everything went smoothly.

• Affordable rates

  Many reviewers found Lifetime Moving And Storage to be more budget-friendly than competitors without sacrificing quality.

• Good communication

  Reviewers frequently mention clear, consistent updates from Lifetime Moving And Storage throughout the moving process.

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to Lifetime Moving And Storage's attention to detail.

What positive reviewers say

• “Amanda explained the process and answered my questions. Carlos, Tullijo, and Mike were organized and efficient, and Lifetime tracked everything loaded. I couldn’t have been more pleased.”

• “Amber was thorough and responsive. Carlos, Miguel, Tulio, and Luis kept me updated, arrived promptly, and handled everything carefully. They packed my apartment in about two hours, and storage was included in the cost.”

• “After comparing about ten movers, Lifetime offered the lowest price. The crew arrived on time, handled my belongings carefully, and used an excellent inventory system. My items arrived within two weeks with no surprises.”

• “Tony, Joe, and Jack called 45 minutes before arriving, loaded 97 items in three hours, and custom-wrapped our technology and art. They were clean, professional, and polite, making the final paperwork easy.”

What mixed reviewers say

• “The move arrived on time and had no major breakages, but boxes were poorly labeled, rugs were left in the garage, and the crew seemed rushed when placing furniture.”

• “Amber and the pickup crew were patient, helpful, and excellent. Delivery came 22 days later through another company, which damaged our sofa and scratched apartment walls.”

• “Ellen and the pickup crew were excellent, and the shipment arrived in 12 days. The driver did not call as promised, arrived at the wrong location, and unloaded alone.”

• “The crew wrapped everything carefully, but three dressers and a grandfather clock were damaged, a clock part was missing, and furniture was not fully reassembled.”

Most common complaints about Lifetime Moving And Storage

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Misplaced or lost items

  In some cases, belongings went missing or were delivered to the wrong location.

• Delayed arrival or delivery

  Several reviewers experienced frustrating delays either on moving day or with final delivery.

What negative reviewers say

• “The boxes were crushed, one TV screen was smashed, and furniture was damaged. Customer service did not return my calls about a claim. Delivery was also late.”

• “Two bicycles arrived weeks late, fragile boxes were destroyed, and several glasses and frames broke. The bed hardware was lost, so I had to assemble the bed myself. The claim paid only $37.”

• “Our delivery was two days late after a 10-business-day window. Furniture and dishes were broken, and the reimbursement process was confusing and difficult to navigate.”

• “The movers never delivered two items, scratched my wood floors, and most boxes arrived upside down. After months of claims paperwork, the offer was $88.”