Cousins USA Moving & Storage Review
Fact Checked by:
Positive Reviews
77%
across 261 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
45
founded 1981
FMCSA Status
Active
Satisfactory rating
Cousins USA Moving & Storage is a 4.6/5-rated Florida full-service mover, operating since 1981 (45 years in business). Cousins USA Moving & Storage earns 77% positive reviews across 261 verified customer reviews. The company holds active FMCSA registration with a satisfactory safety rating and operates 767 trucks. All ratings reflect moveBuddha's independent analysis.
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Cousins USA Moving & Storage at a glance
- Track record: 45 years in business with 77% positive customer reviews across 261 verified reviews.
- Scale: 767 trucks operating across Florida
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.34/5
What this review covers
Professional and polite staff
Careful handling
Efficient service
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Cousins USA Moving & Storage has been in business for 45 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and estate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Cousins USA Moving & Storage has about 77% positive reviews across roughly 261 total reviews, with an average Yelp rating of 2.4.
Quote accuracy 4.3
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Cousins USA Moving & Storage, and Cousins USA Moving & Storage makes deposit expectations clear upfront. Discounts may be available for groups like military, seniors.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Cousins USA Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"The movers were professional, punctual, and handled all of my belongings with great care. They were very efficient, and everything arrived at my new home in perfect condition. Highly recommend Cousins USA!"
"Jonathan, Otis and Demetri. Grateful for their help and such a smooth move. Easily the best move we have ever made. Everything was perfect, from the pick up to the delivery."
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What do customers say about Cousins USA Moving & Storage?
Across 261 verified customer reviews from multiple platforms, 77% are positive, 22% are negative, and 2% are neutral.
What customers like most about Cousins USA Moving & Storage
- Professional and polite staff: Customers say the Cousins USA Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Cousins USA Moving & Storage's attention to detail.
- Efficient service: Many customers praise Cousins USA Moving & Storage for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Cousins USA Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Cousins USA Moving & Storage throughout the moving process.
Most common complaints about Cousins USA Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Poor complaint handling: Customers expressed frustration over how slowly or dismissively their complaints were handled.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Cousins USA Moving & Storage clients.
Positive Cousins USA Moving & Storage Reviews
"The movers were professional, punctual, and handled all of my belongings with great care. They were very efficient, and everything arrived at my new home in perfect condition. Highly recommend Cousins USA!"
"Jonathan, Otis and Demetri. Grateful for their help and such a smooth move. Easily the best move we have ever made. Everything was perfect, from the pick up to the delivery."
"They wrapped and taped everything from the smallest item to my triple dresser like it was their own furniture. All items delivered to the correct room. Absolutely recommend Cousins USA!"
Negative Cousins USA Moving & Storage Reviews
"They offered us $60 for damages to several pieces of furniture. Mattress was stored badly. Rejected their ridiculous offer."
"Worst move ever. Owner promised to be present, denied it later. Many items broken, poor response and liability avoidance."
"Moved apartment, told storage was free, later charged double. Calls never returned, couldn’t get a partial refund. Don’t use this company."
Neutral Cousins USA Moving & Storage Reviews
"The office had excellent communication and follow-up, but the movers kept asking for tips. As a handicapped senior, I felt pressured. Would not use again."
"Movers arrived early and completed the job quickly, but asked for more tip. One broke my radio with no offer to fix it, then billed extra at the end."
Yelp
"Company moved me 6 months ago. Noticed nicks and scratches after, took months to get a refund for unpacking services that were not done."
Is Cousins USA Moving & Storage licensed & insured?
Yes. Cousins USA Moving & Storage holds active FMCSA registration under the legal name WHEATON VAN LINES INC. The company holds a satisfactory safety rating from the FMCSA. They operate 767 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/24/2026 |
| Safety rating | Satisfactory | 02/24/2026 |
| Fleet size | 767 power units | 02/24/2026 |
| FMCSA inspections | 0 total inspections | 02/24/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
Individuals and companies engaging in for-profit local and intrastate moving within the Sunshine State must register each year with the Department of Agriculture and Consumer Services – Division of Consumer Services. You can verify Cousins USA Moving & Storage's active status on the Florida licensed movers database.
How moveBuddha rated Cousins USA Moving & Storage
Cousins USA Moving & Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Cousins USA Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.34/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 5/5 | Market presence & industry recognition |
Our summary of Cousins USA Moving & Storage
Rolling out the welcome mat for smooth, stress-free moves, Cousins USA Moving & Storage impresses with 200 reviews out of 261 highlighting professional, efficient, and caring service. Over three-quarters of customers praise the staff’s politeness, attention to detail, and fast moving process, often noting careful handling and clear communication throughout. Feedback repeatedly mentions that moves run swiftly, items are well protected, and staff are friendly and easy to work with. Yet, about one-fifth of feedback calls out major frustrations: damage to belongings, unresolved claims, and instances of surprise charges. Poor resolution after damage and difficult complaint handling distinguish this company unfavorably from their highly rated competitors—these issues tend to be persistent for those impacted. Most customers enjoy seamless, on-schedule moves and respectful teams, while a minority face significant service breakdowns, particularly if problems arise after moving day.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Cousins USA Moving & Storage cost?
Cousins USA Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Cousins USA Moving & Storage compare to other Lauderhill movers?
Cousins USA Moving & Storage ranks alongside the top full-service movers in Lauderhill on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Lauderhill movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.72 |
80% | A+ | ||
|
4.6 |
77% | A+ | ||
|
4.52 |
70% | A+ | ||
|
4.5 |
83% | A+ | ||
|
4.52 |
85% | A+ | ||
|
4.56 |
46% | A | ||
|
4.5 |
97% | B | ||
|
4.5 |
93% | A+ | ||
|
4.52 |
97% | A+ | ||
|
4.72 |
94% | A+ |
How Cousins USA Moving & Storage's ratings compare to other Lauderhill movers
Cousins USA Moving & Storage's Yelp rating (2.4/5) is lower than the average across the 50 movers analyzed in Lauderhill, which carry an average Yelp rating of 3.2/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Cousins USA Moving & Storage | 2.4/5 | -- |
| Lauderhill movers | 3.2/5 | 50 movers |
| Florida movers | 3.2/5 | 227 movers |
Final verdict: Cousins USA Moving & Storage
Cousins USA Moving & Storage earns a 4.6/5 moveBuddha score with 77% positive customer reviews across 261 verified reviews. With 45 years in business and 767 trucks operating across Florida, Cousins USA Moving & Storage is a solid option to consider for Florida moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Cousins USA Moving & Storage
Is Cousins USA Moving & Storage a legitimate, licensed mover?
Yes. Cousins USA Moving & Storage holds active FMCSA registration. The company operates 767 trucks. You can verify their licensing status on the Florida state regulator database.
How does Cousins USA Moving & Storage's review score compare to other Florida movers?
Cousins USA Moving & Storage earns 77% positive customer reviews across 261 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is Cousins USA Moving & Storage's Yelp rating lower than other sources?
Cousins USA Moving & Storage's 2.4/5 Yelp rating across 54 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Cousins USA Moving & Storage offer?
Cousins USA Moving & Storage is a full-service mover operating in Florida. The company operates 767 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Cousins USA Moving & Storage require a deposit?
Deposit requirements for Cousins USA Moving & Storage depend on the type and timing of your move. Most Florida full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Cousins USA Moving & Storage been in business?
Cousins USA Moving & Storage has been in business for 45 years, founded in 1981. The company holds active FMCSA registration.
Is Cousins USA Moving & Storage associated with a van line?
Yes. Cousins USA Moving & Storage is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Lauderhill moving company?
To pick the best Lauderhill mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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