Bates Moving & Storage Co Inc review 2026 (Hebron, MD)
In business since 1971 · Updated
Bates Moving & Storage Co Inc is a Hebron, MD mover ranked #31 of 220 movers in Maryland with a 4.36/5 rating.
90% of Bates Moving & Storage Co Inc's 60 verified customer reviews are positive. Customers most often praise its consistency and follow-up, while the most common complaint involves unfriendly or rude staff.
In business since 1971, Bates Moving & Storage Co Inc holds active FMCSA registration (USDOT #326094) and operates 13 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Bates Moving & Storage Co Inc measures up
Across 60 reviews, Bates Moving & Storage Co Inc in Hebron, MD is rated 4.6/5 on Google (39 reviews) and 4.6/5 on Yelp (12 reviews), and has an A+ rating from the Better Business Bureau.
Bates Moving & Storage Co Inc ranks #31 out of 220 movers in Maryland with a moveBuddha Score of 4.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.36.
- Industry experience
- 4.7
- Review quality
- 4.5
- Customer service
- 4.1
- Brand
- 4.0
- Website
- 4.0
Google rating
Based on 39 reviews
Yelp rating
Based on 12 reviews
Better Business Bureau
Based on BBB profile
Is Bates Moving & Storage Co Inc moveBuddha Certified?
Bates Moving & Storage Co Inc is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Bates Moving & Storage Co Inc hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Bates Moving & Storage Co Inc?
Out of 60 verified reviews, 90% of customers left a positive review about Bates Moving & Storage Co Inc in Hebron, MD. 10% of reviews are negative. Bates Moving & Storage Co Inc has a 4% higher positive review percentage than the average Maryland moving company (90% vs the Maryland state average of 86%).
- Positive90%(54)
- Negative10%(6)
Based on 60 reviews across Google, Yelp, and other review sites.
What customers like about Bates Moving & Storage Co Inc
Consistency and follow-up
Reviewers liked that Bates Moving & Storage Co Inc stayed in touch before and after the move to ensure everything went smoothly.
Affordable rates
Many reviewers found Bates Moving & Storage Co Inc to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that Bates Moving & Storage Co Inc was willing to adjust schedules or accommodate last-minute changes.
Good communication
Reviewers frequently mention clear, consistent updates from Bates Moving & Storage Co Inc throughout the moving process.
Quick response times
Customer support at Bates Moving & Storage Co Inc was often noted for responding to questions or concerns almost immediately
What positive reviewers say
“We used Bates to move my Mother In Law from MD to Jacksonville. They were very responsive, their quote was accurate and 1/2 what others wanted. The office kept us informed every step, and the movers were efficient and professional.”
GoogleVerified Reviewer “I had a great experience with Bates Moving. The crew was professional, and Bates was significantly more affordable than other companies. The lower price did not impact quality; they repaired a damaged nightstand to look good as new.”
GoogleVerified Reviewer “I used their services several years ago and when I contacted them for a second move, they exceeded expectations. The entire team was professional, helpful, and communicated every detail regarding the move.”
GoogleVerified Reviewer “They were able to help with an office furniture move upstairs the same day I called. Extremely friendly and professional.”
GoogleVerified Reviewer
Most common complaints about Bates Moving & Storage Co Inc
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Lack of communication
Poor or inconsistent updates from Bates Moving & Storage Co Inc left some customers feeling in the dark.
What negative reviewers say
“They did so much damage to things we let them store, and they lost a lot of my things. Many DVDs disappeared, along with other items.”
GoogleVerified Reviewer “Finally we did get a call back and was told the earliest date for be October 12, 2026. If we knew that before they came out we would have looked elsewhere.”
Tim IannuzziVerified ReviewerGoogle“Horrible customer service from Nicole very rude…”
Laura MatternVerified ReviewerGoogle
Bates Moving & Storage Co Inc
4.36Hebron, MDSince 1971
Save more than 30% on average by comparing movers before you book.
Bates Moving & Storage Co Inc
4.36
Hebron, MD · Since 1971
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Bates Moving & Storage Co Inc, then see how it compares with other top-rated movers in Hebron.
Compare prices side by side
See where Bates Moving & Storage Co Inc lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Bates Moving & Storage Co Inc offer?
Licensed under US DOT number 326094, Bates Moving & Storage Co Inc offers full-service moving, local moves, long-distance moves, and international moves.
Services offered
Is Bates Moving & Storage Co Inc licensed and insured?
Federally licensed, operating authority active
US DOT 326094 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Bates Moving & Storage Co Inc is registered with the Federal Motor Carrier Safety Administration under US DOT number 326094, and its operating status is currently active. It also holds a Maryland intrastate license, number 326094.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Bates Moving & Storage Co Inc holds. Ask for a certificate of insurance before you book.
- State license number
- 326094Issued by Maryland. Covers moves within the state, which the FMCSA does not
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 13Power units reported to the FMCSA
- Miles driven
- 50,000Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- July 2026
How much does Bates Moving & Storage Co Inc cost?
Bates Moving & Storage Co Inc does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Maryland, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Maryland moving companies similar to Bates Moving & Storage Co Inc typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Bates Moving & Storage Co Inc is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Maryland moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Bates Moving & Storage Co Inc offer?
- Accepts
- No credit cards
- Deposit
- Not listed, so ask
Bates Moving & Storage Co Inc does not list any accepted payment methods on moveBuddha. Confirm how they take payment before moving day. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Bates Moving & Storage Co Inc compares with other local movers
With a moveBuddha score of 4.36 out of 5, Bates Moving & Storage Co Inc places third when ranked against the four top-rated movers near Hebron, 0.06 points behind TWO MEN AND A TRUCK and 0.08 points ahead of Clark's Moving & Storage. At 60 reviews, Bates Moving & Storage Co Inc has fewer reviews than three of the four. Bates Moving & Storage Co Inc has the highest review quality score in the group, but the lowest brand score.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Stewart Moving & StorageDover | 4.48 | 211 | 4.8 | 1.9 | A+ |
| 2 | TWO MEN AND A TRUCKDover | 4.42 | 247 | 4.3 | 2.9 | A+ |
| 3 | Bates Moving & Storage Co IncThis mover · ranks #3 | 4.36 | 60 | 4.6 | 4.6 | A+ |
| 4 | Clark's Moving & StorageRio Grande | 4.28 | 39 | 4.0 | 2.0 | A+ |
| 5 | District MovingWaldorf | 4.22 | 90 | 4.2 | 2.1 | A+ |
How does Bates Moving & Storage Co Inc compare to other Maryland movers?
- moveBuddha score#31 of 220(better than average)
4.36vs 3.59 avg
Bates Moving & Storage Co Inc scores 4.36, above the Maryland average of 3.59, and ranks #31 of 220 Maryland movers.
- Positive reviews#107 of 220(better than average)
90%vs 86% avg
Bates Moving & Storage Co Inc has 90% positive reviews, above the Maryland average of 86%, and ranks #107 of 220 Maryland movers.
- Negative reviews#110 of 220(better than average)
10%vs 14% avg
Bates Moving & Storage Co Inc has 10% negative reviews, below the Maryland average of 14%, and ranks #110 of 220 Maryland movers. A lower percentage is better.
- Reviews analyzed#120 of 220(worse than average)
60vs 238 avg
Bates Moving & Storage Co Inc has 60 reviews analyzed, below the Maryland average of 238, and ranks #120 of 220 Maryland movers.
- Yelp rating#7 of 220(better than average)
4.6vs 3.3 avg
Bates Moving & Storage Co Inc has a Yelp rating of 4.6, above the Maryland average of 3.3, and ranks #7 of 220 Maryland movers.
- BBB rating#26 of 220(better than average)
A+vs A- avg
Bates Moving & Storage Co Inc has a BBB rating of A+, above the Maryland average of A-, and ranks #26 of 220 Maryland movers.
- Years in business#6 of 220(better than average)
55 yearsvs 24 years avg
Bates Moving & Storage Co Inc has been in business for 55 years, above the Maryland average of 24 years, and ranks #6 of 220 Maryland movers.
| Metric | This moverBates Moving & Storage Co Inc | Maryland avg | Maryland rank | Difference |
|---|---|---|---|---|
| moveBuddha score#31 of 220 in Maryland | 4.36 | 3.59 | #31 of 220 | +0.77(better than average) |
| Positive reviews#107 of 220 in Maryland | 90% | 86% | #107 of 220 | +4 pts(better than average) |
| Negative reviewsLower is better#110 of 220 in Maryland | 10% | 14% | #110 of 220 | −4 pts(better than average) |
| Reviews analyzed#120 of 220 in Maryland | 60 | 238 | #120 of 220 | −178(worse than average) |
| Yelp ratingBased on only 12 reviews#7 of 220 in Maryland | 4.6 | 3.3 | #7 of 220 | +1.3(better than average) |
| BBB rating#26 of 220 in Maryland | A+ | A- | #26 of 220 | +2 steps(better than average) |
| Years in business#6 of 220 in Maryland | 55 years | 24 years | #6 of 220 | +31(better than average) |
Compared with 220 Maryland movers with moveBuddha profiles. Rank #1 is the best in Maryland.
Bates Moving & Storage Co Inc
4.36Hebron, MDSince 1971
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Bates Moving & Storage Co Inc, then see how it compares with other top-rated movers in Hebron.
Compare prices side by side
See where Bates Moving & Storage Co Inc lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Bates Moving & Storage Co Inc
4.36
Hebron, MD · Since 1971
Final verdict: Bates Moving & Storage Co Inc
Bates Moving & Storage Co Inc earns a 4.36/5 moveBuddha Score and ranks #31 among Maryland movers, with 90% positive feedback across 60 customer reviews.
Customers consistently praise its consistency and follow-up and affordable rates. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With 13 trucks and a track record dating to 1971, it has more history than the average Maryland mover, and the most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Maryland moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Bates Moving & Storage Co Inc
- Phone
- (410) 749-7117
- Website
- batesmoving.com
Helpful Maryland moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.