EXCEPTIONAL review 2026 (Santa Fe, NM)
In business since 2015 · Updated
EXCEPTIONAL is a Santa Fe, NM mover ranked #22 of 35 movers in New Mexico with a 3.64/5 rating.
94% of EXCEPTIONAL's 169 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves lack of communication.
EXCEPTIONAL has been in business since 2015. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How EXCEPTIONAL measures up
Across 169 reviews, EXCEPTIONAL in Santa Fe, NM has an F rating from the Better Business Bureau.
EXCEPTIONAL ranks #22 out of 35 movers in New Mexico with a moveBuddha Score of 3.64 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.64.
- Industry experience
- 3.6
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
Better Business Bureau
Based on BBB profile
Is EXCEPTIONAL moveBuddha Certified?
EXCEPTIONAL is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. EXCEPTIONAL hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about EXCEPTIONAL?
Out of 169 verified reviews, 94% of customers left a positive review about EXCEPTIONAL in Santa Fe, NM. 6.5% of reviews are negative. EXCEPTIONAL has a 6% higher positive review percentage than the average New Mexico moving company (94% vs the New Mexico state average of 88%).
- Positive93.5%(158)
- Negative6.5%(11)
Based on 169 reviews across Google, Yelp, and other review sites.
What customers like about EXCEPTIONAL
Affordable rates
Many reviewers found EXCEPTIONAL to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that EXCEPTIONAL was willing to adjust schedules or accommodate last-minute changes.
Quick response times
Customer support at EXCEPTIONAL was often noted for responding to questions or concerns almost immediately
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at EXCEPTIONAL.
Professional and polite staff
Customers say the EXCEPTIONAL's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
What positive reviewers say
“Their prices were very reasonable and they kept in constant communication with me from scheduling to completing my move! Carlos and his team were sensitive to my needs and helped alleviate the stress of my required move!”
Mary T.Verified ReviewerYelp“These guys were so flexible in a very complex and crazy move. I will use them every time!”
Amanda PageVerified ReviewerGoogle“Justin and D saved the day! I made a request online last night and they emailed me back within hours! They showed up on time and did an amazing job!”
Shannon McChristyVerified ReviewerGoogle“One of the best, if not the best, moving experiences that I've had. Carlos, Angelo, and Chris were phenomenal. They were friendly, professional, efficient, and handled my items with care.”
Carolyn WolfeVerified ReviewerGoogle
Most common complaints about EXCEPTIONAL
Lack of communication
Poor or inconsistent updates from EXCEPTIONAL left some customers feeling in the dark.
Damage to items
Some customers reported that items were damaged during packing or loading.
Damage to home
Customers reported scratched floors, dinged walls, or other property damage during the move.
What negative reviewers say
“I've called 5 times leaving messages. I have had no return calls or emails. I still need the written estimates.”
Roberta M.Verified ReviewerYelp“They loaded our antique furniture into the Pod with no protection whatsoever. Our furniture is all scratched and chipped but at least our kitchen sponge was packed safely. We felt significantly over-charged for very disappointing service.”
Jenny W.Verified ReviewerYelp“They did so much damage to the door, wall, and stairwell. I took photos so the apartment complex could not charge me for it.”
River B.Verified ReviewerYelp
EXCEPTIONAL
3.64Santa Fe, NMSince 2015
Save more than 30% on average by comparing movers before you book.
EXCEPTIONAL
3.64
Santa Fe, NM · Since 2015
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from EXCEPTIONAL, then see how it compares with other top-rated movers in Santa Fe.
Compare prices side by side
See where EXCEPTIONAL lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does EXCEPTIONAL offer?
EXCEPTIONAL offers packing, unpacking, and packing materials, plus storage.
Services offered
Is EXCEPTIONAL licensed and insured?
moveBuddha holds no federal licensing record for EXCEPTIONAL in Santa Fe, NM. That is not the same as the company being unlicensed. Movers operating only within one state are licensed by that state rather than by the FMCSA.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover EXCEPTIONAL holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does EXCEPTIONAL cost?
EXCEPTIONAL lists an hourly rate of $220, above the New Mexico average of $135/hr. At that rate, a studio or 1-bedroom move (3–5 hours with 2 movers) would come to about $650–$1,100. Larger homes need more movers and hours: totals from similar movers typically run $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service New Mexico moving companies similar to EXCEPTIONAL typically bill the amounts below using a $135/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does EXCEPTIONAL offer?
- Accepts
- Credit CardsCashCryptocurrency
- Deposit
- Not listed, so ask
EXCEPTIONAL accepts credit cards, cash, and cryptocurrency. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How EXCEPTIONAL compares with other local movers
With a moveBuddha score of 3.64 out of 5, EXCEPTIONAL trails the five highest-scoring moving companies near Santa Fe, 0.62 points behind Albuquerque NM Movers. EXCEPTIONAL has a quote accuracy score higher than four of the five, but the lowest industry experience score.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | TWO MEN AND A TRUCKSanta Fe | 4.56 | 275 | 4.4 | 3.3 | A+ |
| 2 | Johnson Storage & MovingSanta Fe | 4.52 | 108 | 4.3 | 2.4 | A+ |
| 3 | All My Sons Moving & StorageAlbuquerque | 4.48 | 2,324 | 4.7 | 1.6 | A |
| 4 | K & J'z Moving IncAlbuquerque | 4.42 | 131 | 4.2 | 3.5 | A+ |
| 5 | Albuquerque NM MoversAlbuquerque | 4.26 | 141 | 2.6 | 2.6 | A+ |
| 6 | EXCEPTIONALThis mover · ranks #6 | 3.64 | 169 | — | — | F |
How does EXCEPTIONAL compare to other New Mexico movers?
- moveBuddha score#22 of 35(worse than average)
3.64vs 3.93 avg
EXCEPTIONAL scores 3.64, below the New Mexico average of 3.93, and ranks #22 of 35 New Mexico movers.
- Positive reviews#14 of 35(better than average)
94%vs 88% avg
EXCEPTIONAL has 94% positive reviews, above the New Mexico average of 88%, and ranks #14 of 35 New Mexico movers.
- Negative reviews#15 of 35(better than average)
7%vs 11% avg
EXCEPTIONAL has 7% negative reviews, below the New Mexico average of 11%, and ranks #15 of 35 New Mexico movers. A lower percentage is better.
- Reviews analyzed#14 of 35(worse than average)
169vs 287 avg
EXCEPTIONAL has 169 reviews analyzed, below the New Mexico average of 287, and ranks #14 of 35 New Mexico movers.
- BBB rating#21 of 35(worse than average)
Fvs A- avg
EXCEPTIONAL has a BBB rating of F, below the New Mexico average of A-, and ranks #21 of 35 New Mexico movers.
- Years in business#15 of 35(worse than average)
11 yearsvs 29 years avg
EXCEPTIONAL has been in business for 11 years, below the New Mexico average of 29 years, and ranks #15 of 35 New Mexico movers.
| Metric | This moverEXCEPTIONAL | New Mexico avg | New Mexico rank | Difference |
|---|---|---|---|---|
| moveBuddha score#22 of 35 in New Mexico | 3.64 | 3.93 | #22 of 35 | −0.29(worse than average) |
| Positive reviews#14 of 35 in New Mexico | 94% | 88% | #14 of 35 | +6 pts(better than average) |
| Negative reviewsLower is better#15 of 35 in New Mexico | 7% | 11% | #15 of 35 | −4 pts(better than average) |
| Reviews analyzed#14 of 35 in New Mexico | 169 | 287 | #14 of 35 | −118(worse than average) |
| BBB rating#21 of 35 in New Mexico | F | A- | #21 of 35 | −10 steps(worse than average) |
| Years in business#15 of 35 in New Mexico | 11 years | 29 years | #15 of 35 | −18(worse than average) |
Compared with 35 New Mexico movers with moveBuddha profiles. Rank #1 is the best in New Mexico.
EXCEPTIONAL
3.64Santa Fe, NMSince 2015
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from EXCEPTIONAL, then see how it compares with other top-rated movers in Santa Fe.
Compare prices side by side
See where EXCEPTIONAL lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
EXCEPTIONAL
3.64
Santa Fe, NM · Since 2015
Final verdict: EXCEPTIONAL
EXCEPTIONAL earns a 3.64/5 moveBuddha Score and ranks #22 among New Mexico movers, with 94% positive feedback across 169 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
With a track record dating to 2015, it has less history than the average New Mexico mover, and the most common complaint is lack of communication.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your New Mexico moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact EXCEPTIONAL
- Phone
- (505) 930-2225
- Website
- exceptionalnm.com
- Profiles
Helpful New Mexico moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.