Callbox Storage review 2026 (Austin, TX)
Updated
Callbox Storage is an Austin, TX mover ranked #26 of 26 Austin movers and #483 of 797 in Texas with a 3.36/5 rating.
93% of Callbox Storage's 173 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves misplaced or lost items. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Callbox Storage measures up
Callbox Storage ranks #483 out of 797 movers in Texas with a moveBuddha Score of 3.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.36.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is Callbox Storage moveBuddha Certified?
Callbox Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Callbox Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Callbox Storage?
Out of 173 verified reviews, 93% of customers left a positive review about Callbox Storage in Austin, TX. 6.4% of reviews are negative and 1.2% are neutral. Callbox Storage has a 3% higher positive review percentage than the average Texas moving company (93% vs the Texas state average of 90%).
- Positive92.5%(160)
- Neutral1.2%(2)
- Negative6.4%(11)
Based on 173 reviews across Google, Yelp, and other review sites.
What customers like about Callbox Storage
Affordable rates
Many reviewers found Callbox Storage to be more budget-friendly than competitors without sacrificing quality.
Quick response times
Customer support at Callbox Storage was often noted for responding to questions or concerns almost immediately
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Callbox Storage.
Efficient service
Many customers praise Callbox Storage for completing moves smoothly and with minimal downtime.
Quick moving process
The team at Callbox Storage often gets the job done faster than expected, saving clients time.
What positive reviewers say
“Callbox Storage was great and easy! Very affordable and friendly during all endeavors!”
Cameron MarquezVerified ReviewerGoogle“CallBox was very responsive and answered all of my questions. They came and were very professional on the move and photographed all of the items for storage.”
Blessed BMVerified ReviewerGoogle“Andre and Robert made my move and transitions between storage units quick and easy. They were professional and efficient and on time.”
Ashley F.Verified ReviewerYelp“Tim and Junior arrived right on time for our appointment. It was a friendly, professional, easy, and quick pickup, and measuring our items put us in a smaller, less expensive unit.”
Justin HendersonVerified ReviewerGoogle“The movers were very professional and the cost of storage for office items were right on point. Cost was very competitive.”
Ronald PinckneyVerified ReviewerGoogle
What mixed reviewers say
“Price is good initially, but I've been double charged and overcharged frequently. They are convenient, yet you have no access to your own stuff until delivery, and you still pay a delivery fee to pick it up.”
Moses ArawoleVerified ReviewerGoogle“Tim and Jr did an excellent job, but the company charged us a full $500 monthly storage fee through August. They did not explain this when we scheduled delivery.”
Bart TaylorVerified ReviewerGoogle
Most common complaints about Callbox Storage
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Callbox Storage clients.
Poor complaint handling
Customers expressed frustration over how slowly or dismissively their complaints were handled.
What negative reviewers say
“We noticed one of our large lithograph was missing and it was recorded by CallBox but not on the delivery ticket. We called and emailed numerous times, but received no call back or response.”
Robert McKimVerified ReviewerGoogle“I was overcharged several times, and my couch and mirror were basically ruined. The delivery guys were very nice, but niceness does not make up for ruined furniture.”
mallory t.Verified ReviewerYelp“They were disorganized and would not commit to my scheduled move over Labor Day weekend. They said they would follow up, but I never heard back.”
Stephanie FoxVerified ReviewerGoogle“Two weeks after my items arrived at the Austin facility, I still had no inventory count and could not schedule a delivery. Staff kept sending me to other people without resolving it.”
Kimberly StewartVerified ReviewerGoogle
Callbox Storage
3.36Austin, TX
Save more than 30% on average by comparing movers before you book.
Callbox Storage
3.36
Austin, TX
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Callbox Storage, then see how it compares with other top-rated movers in Austin.
Compare prices side by side
See where Callbox Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Callbox Storage offer?
Callbox Storage handles local moves from Austin, TX, with services including packing and storage.
Services offered
Is Callbox Storage licensed and insured?
Registered with the FMCSA
US DOT 2903673. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Callbox Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 2903673.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Callbox Storage holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Callbox Storage cost?
Callbox Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Texas, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Texas moving companies similar to Callbox Storage typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does Callbox Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Callbox Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Callbox Storage compares with the top 10 Austin movers
Callbox Storage's moveBuddha score of 3.36 out of 5 places it outside the top 10 movers in Austin, 1.20 points behind 3 Men Movers. Callbox Storage's score rests on 173 reviews, fewer than any of the ten. Where Callbox Storage falls behind is review quality, with the lowest review quality score in the group.
The ten highest-scoring local movers near Austin, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Square CowAustin | 4.70 | 1,794 | 4.8 | 3.6 | A+ |
| 2 | Firefighting's Finest Moving & StorageAustin | 4.70 | 457 | 4.8 | 4.2 | A+ |
| 3 | Square CowCedar Park | 4.66 | 2,521 | 4.9 | 3.6 | A+ |
| 4 | Black Tie MovingAustin | 4.66 | 197 | 4.9 | 2.1 | A+ |
| 5 | Square CowCypress Spring | 4.64 | 1,287 | 4.9 | 4.1 | A+ |
| 6 | Unicorn Moving & StorageAustin | 4.62 | 1,675 | 4.9 | 4.0 | A+ |
| 7 | Berger Allied Moving & StorageAustin | 4.62 | 718 | 4.8 | 2.6 | A+ |
| 8 | College Hunks Hauling Junk & MovingAustin | 4.58 | 1,891 | 4.8 | 3.5 | C |
| 9 | All My Sons Moving & StorageAustin | 4.56 | 2,916 | 4.6 | 1.6 | A+ |
| 10 | 3 Men MoversAustin | 4.56 | 1,215 | 4.9 | 4.0 | A+ |
| 11 | Callbox StorageThis mover · ranks #11 | 3.36 | 173 | — | — | — |
How does Callbox Storage compare to other Texas movers?
- moveBuddha score#483 of 797(worse than average)
3.36vs 3.70 avg
Callbox Storage scores 3.36, below the Texas average of 3.70, and ranks #483 of 797 Texas movers.
- Positive reviews#439 of 797(better than average)
93%vs 90% avg
Callbox Storage has 93% positive reviews, above the Texas average of 90%, and ranks #439 of 797 Texas movers.
- Negative reviews#424 of 797(better than average)
6%vs 10% avg
Callbox Storage has 6% negative reviews, below the Texas average of 10%, and ranks #424 of 797 Texas movers. A lower percentage is better.
- Reviews analyzed#329 of 797(worse than average)
173vs 344 avg
Callbox Storage has 173 reviews analyzed, below the Texas average of 344, and ranks #329 of 797 Texas movers.
| Metric | This moverCallbox Storage | Texas avg | Texas rank | Difference |
|---|---|---|---|---|
| moveBuddha score#483 of 797 in Texas | 3.36 | 3.70 | #483 of 797 | −0.34(worse than average) |
| Positive reviews#439 of 797 in Texas | 93% | 90% | #439 of 797 | +3 pts(better than average) |
| Negative reviewsLower is better#424 of 797 in Texas | 6% | 10% | #424 of 797 | −4 pts(better than average) |
| Reviews analyzed#329 of 797 in Texas | 173 | 344 | #329 of 797 | −171(worse than average) |
Compared with 797 Texas movers with moveBuddha profiles. Rank #1 is the best in Texas.
Callbox Storage
3.36Austin, TX
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Callbox Storage, then see how it compares with other top-rated movers in Austin.
Compare prices side by side
See where Callbox Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Callbox Storage
3.36
Austin, TX
Final verdict: Callbox Storage
Callbox Storage earns a 3.36/5 moveBuddha Score and ranks #26 among Austin movers, with 93% positive feedback across 173 customer reviews.
Customers consistently praise its affordable rates and quick response times. It is best for customers prioritizing strong communication, crew professionalism, and reliable service experience.
The most common complaint is misplaced or lost items.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Texas moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Callbox Storage
- Phone
- (833) 937-8673
- Website
- callboxstorage.com
- Profiles
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.