Step-By-Step Moving & Delivery review 2026 (Frisco, TX)
Updated
Step-By-Step Moving & Delivery is a Frisco, TX mover ranked #405 of 797 movers in Texas with a 3.38/5 rating.
94% of Step-By-Step Moving & Delivery's 209 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves unprofessional behavior. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Step-By-Step Moving & Delivery measures up
Step-By-Step Moving & Delivery ranks #405 out of 797 movers in Texas with a moveBuddha Score of 3.38 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 3.38.
- Review quality
- 3.5
- Brand
- 3.0
- Website
- 3.0
- Customer service
- 3.0
- Industry experience
- 3.0
Is Step-By-Step Moving & Delivery moveBuddha Certified?
Step-By-Step Moving & Delivery is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Step-By-Step Moving & Delivery hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Step-By-Step Moving & Delivery?
Out of 209 verified reviews, 94% of customers left a positive review about Step-By-Step Moving & Delivery in Frisco, TX. 6.2% of reviews are negative. Step-By-Step Moving & Delivery has a 4% higher positive review percentage than the average Texas moving company (94% vs the Texas state average of 90%).
- Positive93.8%(196)
- Negative6.2%(13)
Based on 209 reviews across Google, Yelp, and other review sites.
What customers like about Step-By-Step Moving & Delivery
Affordable rates
Many reviewers found Step-By-Step Moving & Delivery to be more budget-friendly than competitors without sacrificing quality.
Flexibility
Clients liked that Step-By-Step Moving & Delivery was willing to adjust schedules or accommodate last-minute changes.
Consistency and follow-up
Reviewers liked that Step-By-Step Moving & Delivery stayed in touch before and after the move to ensure everything went smoothly.
Good communication
Reviewers frequently mention clear, consistent updates from Step-By-Step Moving & Delivery throughout the moving process.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Step-By-Step Moving & Delivery's attention to detail.
What positive reviewers say
“Step by Step is an excellent moving company... complete house moving package. The crew was cheerful, responsive, on time, and careful; no item was damaged. The price was reasonable.”
Ugo EzehVerified ReviewerGoogle“I've used these movers four times. They are very reasonably priced, communicate ahead of time, confirm the date, arrive on time, and wrap everything well.”
David AkersVerified ReviewerGoogle“Step by step did an amazing job: they were on time, very responsive, willing to go above and beyond, and the price came in below the estimate.”
Susan C.Verified ReviewerYelp“Rusty was easy to communicate with, moving day was efficient, and the care taken to protect our things was amazing.”
Kelly SweanyVerified ReviewerGoogle“Katrina did an amazing job scheduling and rescheduling our packing and moving. Everything was well packed and labeled, and the move was seamless.”
Laura DonahueVerified ReviewerGoogle
Most common complaints about Step-By-Step Moving & Delivery
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Damage to items
Some customers reported that items were damaged during packing or loading.
What negative reviewers say
“They showed up with four movers instead of three and stopped working until I left, causing a 45-minute delay. The experience was very unprofessional.”
Roy PlatVerified ReviewerGoogle“Packers left items behind, furniture hardware went missing, and a refrigerator water line caused flooding. The crew also used foul language.”
Barbara O.Verified ReviewerYelp“Movers left two loads of random items at the old house, forcing two extra 50-mile trips. They also left furniture wrapped and unassembled, and we could not find the screws.”
Sophia M.Verified ReviewerYelp“The move started alright, but they damaged furniture and refused to acknowledge responsibility or apologize despite photographic proof.”
Alexander PabstVerified ReviewerGoogle
Step-By-Step Moving & Delivery
3.38Frisco, TX
Save more than 30% on average by comparing movers before you book.
Step-By-Step Moving & Delivery
3.38
Frisco, TX
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Step-By-Step Moving & Delivery, then see how it compares with other top-rated movers in Frisco.
Compare prices side by side
See where Step-By-Step Moving & Delivery lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Step-By-Step Moving & Delivery offer?
Beyond standard household moves, Step-By-Step Moving & Delivery handles piano moving, pool table moving, fine art handling, and safe moving.
Services offered
Is Step-By-Step Moving & Delivery licensed and insured?
Registered with the FMCSA
US DOT 2965598. Operating status is not on this profile. Check on SAFER
Verified against the FMCSA, not by moveBuddha
Step-By-Step Moving & Delivery is registered with the Federal Motor Carrier Safety Administration under US DOT number 2965598.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Step-By-Step Moving & Delivery holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
How much does Step-By-Step Moving & Delivery cost?
Step-By-Step Moving & Delivery does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Texas, you can expect to pay approximately $130/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Texas moving companies similar to Step-By-Step Moving & Delivery typically bill the amounts below using a $130/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Step-By-Step Moving & Delivery offers interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Texas moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Step-By-Step Moving & Delivery offer?
- Accepts
- Credit CardsCash
- Deposit
- Not listed, so ask
- Discounts
- Military
Step-By-Step Moving & Delivery accepts credit cards and cash. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Step-By-Step Moving & Delivery also offers a military discount. Ask what you qualify for and how much you could save before you book.
How Step-By-Step Moving & Delivery compares with other local movers
With a moveBuddha score of 3.38 out of 5, Step-By-Step Moving & Delivery trails the five highest-scoring moving companies near Frisco, 1.14 points behind TWO MEN AND A TRUCK. Step-By-Step Moving & Delivery's score rests on 209 reviews, fewer than any of the five. Where Step-By-Step Moving & Delivery falls behind is review quality, with the lowest review quality score in the group.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | AM Moving Company LLCDallas | 4.70 | 1,400 | 4.4 | 4.2 | A |
| 2 | Fantastic MovesDallas | 4.66 | 360 | 4.6 | 4.3 | A+ |
| 3 | AB MovingPlano | 4.62 | 5,134 | 4.8 | 3.2 | A+ |
| 4 | Firehouse Movers Inc.Lewisville | 4.52 | 4,745 | 4.9 | 4.5 | A+ |
| 5 | TWO MEN AND A TRUCKPlano | 4.52 | 542 | 4.6 | 2.6 | B- |
| 6 | Step-By-Step Moving & DeliveryThis mover · ranks #6 | 3.38 | 209 | — | — | — |
How does Step-By-Step Moving & Delivery compare to other Texas movers?
- moveBuddha score#405 of 797(worse than average)
3.38vs 3.70 avg
Step-By-Step Moving & Delivery scores 3.38, below the Texas average of 3.70, and ranks #405 of 797 Texas movers.
- Positive reviews#392 of 797(better than average)
94%vs 90% avg
Step-By-Step Moving & Delivery has 94% positive reviews, above the Texas average of 90%, and ranks #392 of 797 Texas movers.
- Negative reviews#415 of 797(better than average)
6%vs 10% avg
Step-By-Step Moving & Delivery has 6% negative reviews, below the Texas average of 10%, and ranks #415 of 797 Texas movers. A lower percentage is better.
- Reviews analyzed#293 of 797(worse than average)
209vs 344 avg
Step-By-Step Moving & Delivery has 209 reviews analyzed, below the Texas average of 344, and ranks #293 of 797 Texas movers.
| Metric | This moverStep-By-Step Moving & Delivery | Texas avg | Texas rank | Difference |
|---|---|---|---|---|
| moveBuddha score#405 of 797 in Texas | 3.38 | 3.70 | #405 of 797 | −0.32(worse than average) |
| Positive reviews#392 of 797 in Texas | 94% | 90% | #392 of 797 | +4 pts(better than average) |
| Negative reviewsLower is better#415 of 797 in Texas | 6% | 10% | #415 of 797 | −4 pts(better than average) |
| Reviews analyzed#293 of 797 in Texas | 209 | 344 | #293 of 797 | −135(worse than average) |
Compared with 797 Texas movers with moveBuddha profiles. Rank #1 is the best in Texas.
Step-By-Step Moving & Delivery
3.38Frisco, TX
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Step-By-Step Moving & Delivery, then see how it compares with other top-rated movers in Frisco.
Compare prices side by side
See where Step-By-Step Moving & Delivery lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Step-By-Step Moving & Delivery
3.38
Frisco, TX
Final verdict: Step-By-Step Moving & Delivery
Step-By-Step Moving & Delivery earns a 3.38/5 moveBuddha Score and ranks #405 among Texas movers, with 94% positive feedback across 209 customer reviews.
Customers consistently praise its affordable rates and flexibility. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
The most common complaint is unprofessional behavior.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Texas moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Step-By-Step Moving & Delivery
- Phone
- (469) 335-3962
- Website
- step-by-stepmoving.com
- Profiles
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.