Smart Move Moving and Storage Review
Fact Checked by:
Positive Reviews
81%
across 260 reviews
moveBuddha Score
4.6/5
based on moveBuddha methodology
Years in Business
15
founded 2011
FMCSA Status
Active
Smart Move Moving and Storage is a 4.6/5-rated Arizona full-service mover, operating since 2011 (15 years in business). Smart Move Moving and Storage earns 81% positive reviews across 260 verified customer reviews. The company holds active FMCSA registration and operates 3 trucks. All ratings reflect moveBuddha's independent analysis.
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Smart Move Moving and Storage at a glance
- Track record: 15 years in business with 81% positive customer reviews across 260 verified reviews.
- Scale: 3 trucks operating across Arizona
- Industry experience: 5/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Smart Move Moving and Storage has been in business for 15 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and international moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Smart Move Moving and Storage has about 81% positive reviews across roughly 260 total reviews, with an average Yelp rating of 2.6.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Smart Move Moving and Storage.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Smart Move Moving and Storage emphasizes clear communication, careful handling.
Recent reviews
"Devon was amazing. Super nice guy, efficient, and puts care into packing and moving your items. He works fast and keeps moving until the job is done. Highly recommend."
"Smart Move did a great job with our move! Robert, Devon, and Kayo took great care with our items and moved us quickly and efficiently. Kind and helpful."
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What do customers say about Smart Move Moving and Storage?
Across 260 verified customer reviews from multiple platforms, 81% are positive, 18% are negative, and 1% are neutral.
What customers like most about Smart Move Moving and Storage
- Efficient service: Many customers praise Smart Move Moving and Storage for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Smart Move Moving and Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Smart Move Moving and Storage's attention to detail.
- Quick moving process: The team at Smart Move Moving and Storage often gets the job done faster than expected, saving clients time.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Smart Move Moving and Storage.
Most common complaints about Smart Move Moving and Storage
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Poor complaint handling: Customers expressed frustration over how slowly or dismissively their complaints were handled.
Positive Smart Move Moving and Storage Reviews
"Devon was amazing. Super nice guy, efficient, and puts care into packing and moving your items. He works fast and keeps moving until the job is done. Highly recommend."
"Smart Move did a great job with our move! Robert, Devon, and Kayo took great care with our items and moved us quickly and efficiently. Kind and helpful."
"Fantastic service! Ryan, Trevor, and Robert were powerhouse movers! Efficient, respectful, and careful with every bulky piece. Highly recommend Smart Move Moving & Storage."
Negative Smart Move Moving and Storage Reviews
Yelp
"I requested a morning move. At 1 PM I was told it would be 3. They showed up at 4. The guys were nice but I wouldn’t use this company again."
Yelp
"The final cost was DOUBLE the original quote. No warning, huge additional charges, not enough packing materials, and broken items. Never had a worse experience."
"Actual charge was triple estimate. Over $3,000 for a local move; damaged my vase, insurance covered barely anything. Owner said I signed the contract—my problem."
Neutral Smart Move Moving and Storage Reviews
Yelp
"I was told they’d be at my house between 8-10 AM. They arrived eight hours late. Workers were exceptional, but management let me down."
"They did a good job but did cause some damage to new flooring. Promised to fix it, but never did. Took no responsibility when called."
Yelp
"Movers worked hard but were not equipped for a particularly heavy item, so some damage occurred. Positive: supposed reimbursement for broken picture glass."
Is Smart Move Moving and Storage licensed & insured?
Yes. Smart Move Moving and Storage holds active FMCSA registration under the legal name SMART MOVE MOVING AND STORAGE LLC. They operate 3 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/23/2026 |
| Fleet size | 3 power units | 05/23/2026 |
| FMCSA inspections | 0 total inspections | 05/23/2026 |
Though Arizona is largely an “unregulated” state, local moving companies are subject to some Arizona Department of Public Safety (AZDPS) and Department of Weights and Measures regulations intended to ensure that they operate safely and ethically. You can verify Smart Move Moving and Storage's active status on the Arizona licensed movers database.
How moveBuddha rated Smart Move Moving and Storage
Smart Move Moving and Storage earns a 4.6/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Smart Move Moving and Storage | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Smart Move Moving and Storage
Moving can be a stressful task, but over 80% of feedback about Smart Move Moving and Storage praised the company for efficient service, professionalism, and careful handling of items. Many described the staff as quick, friendly, and attentive, often highlighting seamless teamwork and careful packing. On the downside, about 18% of customer input raised concerns about unexpected price increases and final bills substantially higher than quoted. Other feedback highlighted disappointing damage to property or belongings and frustration with delayed or unhelpful complaint resolution. A small number of comments mentioned scheduling issues or unresolved damages. Compared to typical moving companies, Smart Move draws stronger praise for crew friendliness and speed but stands out for frequent cost disputes and loss or damage claims not fully addressed to customer satisfaction. Customers seeking prompt, energetic movers with a caring attitude may be pleased, but those needing price certainty or robust claims support should proceed with careful review of all policies.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Smart Move Moving and Storage cost?
Smart Move Moving and Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Arizona moving costs across all home sizes and service types, see our Arizona moving cost guide.
How does Smart Move Moving and Storage compare to other Tucson movers?
Smart Move Moving and Storage ranks alongside the top full-service movers in Tucson on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Tucson movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
90% | A+ | ||
|
4.52 |
86% | A | ||
|
4.6 |
81% | A- | ||
|
4.48 |
68% | A+ | ||
|
4.56 |
81% | A | ||
|
4.52 |
83% | A+ | ||
|
4.42 |
62% | A | ||
|
4.36 |
80% | A+ | ||
|
4.3 |
83% | A+ | ||
|
4.22 |
80% | A+ |
How Smart Move Moving and Storage's ratings compare to other Tucson movers
Smart Move Moving and Storage's Yelp rating (2.6/5) is in line with the average across the 14 movers analyzed in Tucson, which carry an average Yelp rating of 2.9/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Smart Move Moving and Storage | 2.6/5 | -- |
| Tucson movers | 2.9/5 | 14 movers |
| Arizona movers | 3.6/5 | 98 movers |
Final verdict: Smart Move Moving and Storage
Smart Move Moving and Storage earns a 4.6/5 moveBuddha score with 81% positive customer reviews across 260 verified reviews. With 15 years in business and 3 trucks operating across Arizona, Smart Move Moving and Storage is a solid option to consider for Arizona moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Smart Move Moving and Storage
Is Smart Move Moving and Storage a legitimate, licensed mover?
Yes. Smart Move Moving and Storage holds active FMCSA registration. The company operates 3 trucks. You can verify their licensing status on the Arizona state regulator database.
How does Smart Move Moving and Storage's review score compare to other Arizona movers?
Smart Move Moving and Storage earns 81% positive customer reviews across 260 verified customer reviews. Its composite moveBuddha score is 4.6/5.
Why is Smart Move Moving and Storage's Yelp rating lower than other sources?
Smart Move Moving and Storage's 2.6/5 Yelp rating across 39 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Smart Move Moving and Storage offer?
Smart Move Moving and Storage is a full-service mover operating in Arizona. The company operates 3 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Smart Move Moving and Storage require a deposit?
Deposit requirements for Smart Move Moving and Storage depend on the type and timing of your move. Most Arizona full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Smart Move Moving and Storage been in business?
Smart Move Moving and Storage has been in business for 15 years, founded in 2011. The company holds active FMCSA registration.
How do I choose the right Tucson moving company?
To pick the best Tucson mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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