All Star Moving service review 2026 (San Francisco, CA)

What do customers say about All Star Moving service?

Out of 214 verified reviews, 71% of customers left a positive review about All Star Moving service in San Francisco, CA. 28% of reviews are negative and 1.4% are neutral. All Star Moving service has a 20% lower positive review percentage than the average California moving company (71% vs the California state average of 91%).

What customers like about All Star Moving service

• Affordable rates

  Many reviewers found All Star Moving service to be more budget-friendly than competitors without sacrificing quality.

• Flexibility

  Clients liked that All Star Moving service was willing to adjust schedules or accommodate last-minute changes.

• Quick response times

  Customer support at All Star Moving service was often noted for responding to questions or concerns almost immediately

• Quick moving process

  The team at All Star Moving service often gets the job done faster than expected, saving clients time.

• Good communication

  Reviewers frequently mention clear, consistent updates from All Star Moving service throughout the moving process.

What positive reviewers say

• “The team was on time, efficient, and careful. Michael communicated easily by text, booked quickly, and offered a clearly stated, reasonable price.”

• “They accommodated a sensitive pickup time, handled my 350-pound organ carefully, and gave the clearest, most reasonable quote of 18 companies.”

• “All Star had next-day availability, arrived on time, worked quickly, cared for our belongings, and cost several hundred dollars less than the company we originally booked.”

• “They prioritized large furniture before the elevator closed, moved everything quickly up three flights of stairs, and offered an excellent price.”

• “I needed help ASAP, and Michael accommodated us; the movers arrived within hours, worked quickly and efficiently, and were very reasonably priced.”

What mixed reviewers say

• “The movers arrived early, worked hard, and finished quickly. But the crew spoke no English, placed items incorrectly, and required a second crew to fix the storage arrangement.”

• “The price was cheaper and the movers worked hard, but communication and professionalism were poor. They packed a light fixture under a lawn mower and left metal stakes loose.”

• “They were friendly but insisted on an extra $100 tip after I helped carry items for five hours, and they used my power tools and dollies without permission.”

Most common complaints about All Star Moving service

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Unexpected charges

  Hidden fees or surprise costs caused dissatisfaction among some All Star Moving service clients.

What negative reviewers say

• “They told me $320 an hour, then $60 every 30 minutes. They arrived late, charged $500 plus an $80 truck fee, and left me to move some items myself.”

• “They damaged several belongings and refused to take accountability, even though the damage was clearly their responsibility. The owner refused compensation or a refund.”

• “They were slow, took breaks, and charged hourly for that time. Several belongings were damaged, and the owner dismissed my concerns.”

• “Although the company was responsive and inexpensive, a small truck left items behind, forcing my family to make two 50-mile trips. They refused to take some belongings.”

• “The movers damaged our couch, did not reassemble furniture, refused to provide an invoice, and insisted on cash. The owner refused to address the damage claim.”