Jay's Small Moves Review
Fact Checked by:
Positive Reviews
96%
across 641 reviews
moveBuddha Score
4.2/5
based on moveBuddha methodology
Years in Business
18
founded 2008
Jay's Small Moves is a 4.2/5-rated California full-service mover, operating since 2008 (18 years in business). Jay's Small Moves earns 96% positive reviews across 641 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Jay's Small Moves at a glance
- Track record: 18 years in business with 96% positive customer reviews across 641 verified reviews.
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 3.76/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jay's Small Moves has been in business for 18 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Jay's Small Moves has about 96% positive reviews across roughly 641 total reviews, with an average Yelp rating of 4.8.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Jay's Small Moves.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jay's Small Moves emphasizes clear communication, careful handling.
Recent reviews
"We had a fantastic experience with Jay’s Small Moves! The team was communicative, professional, and efficient. Everything was packed securely and arrived safely. Wouldn’t hesitate to recommend to anyone in need of a reliable moving service."
"Super fast and efficient. Really good communication before and during the move. Really nice crew. Thanks so much Jaime, Miguel, and Avelino!"
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What do customers say about Jay's Small Moves?
Across 641 verified customer reviews from multiple platforms, 96% are positive, 3% are negative, and 0% are neutral.
What customers like most about Jay's Small Moves
- Efficient service: Many customers praise Jay's Small Moves for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Jay's Small Moves's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Jay's Small Moves's attention to detail.
- Quick moving process: The team at Jay's Small Moves often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Jay's Small Moves throughout the moving process.
Most common complaints about Jay's Small Moves
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Jay's Small Moves clients.
- Unreliable timing: Customers reported inconsistent scheduling and lack of punctuality from Jay's Small Moves.
Positive Jay's Small Moves Reviews
Dylan McShane, Google
"We had a fantastic experience with Jay’s Small Moves! The team was communicative, professional, and efficient. Everything was packed securely and arrived safely. Wouldn’t hesitate to recommend to anyone in need of a reliable moving service."
Marcella Valentine, Google
"Super fast and efficient. Really good communication before and during the move. Really nice crew. Thanks so much Jaime, Miguel, and Avelino!"
"My team, Chris and Branson, were professional and so efficient. They didn't waste any time, got the job done quickly and with respect to my furniture. Best price by far and service is excellent."
Negative Jay's Small Moves Reviews
Yelp
"Would not recommend. Office staff who take calls and reservations do not at all communicate with actual movers. Started late, broke stuff, lasted over 6 hours, cost 30% more than quoted."
Yelp
"I moved almost a year ago with this company. The setting up appointment was great and all but the quality of the move was not great. They dented my furniture and there were even scratches and dents in my metal bed frame."
Yelp
"They charged me almost 4 times what was quoted. Jay never mentioned hourly rates and gave a lump sum total. Workers were slower than tortoise. They had a fight amongst themselves. Would never recommend."
How moveBuddha rated Jay's Small Moves
Jay's Small Moves earns a 4.2/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Jay's Small Moves | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Jay's Small Moves
Jay's Small Moves earns praise from nearly every customer, with 96% of the 641 reviews describing positive experiences. Feedback highlights their efficient service, professional and polite movers, careful handling of belongings, speedy moving process, and excellent communication. Customers value how the company stays on schedule, protects items, and makes moving stress-free. They often mention accurate quotes and a transparent booking process, setting Jay's apart from other local moving companies. On the other side, a few clients encountered problems, mainly involving damage to items, unexpected charges, and unreliable timing. Negative feedback points to occasional lack of care with furniture, higher final bills than quoted, or teams running late. Neutral feedback overlaps, noting inconsistent team quality and a slower pace during some moves. Jay's Small Moves delivers better reliability, professionalism, and efficiency than most competitors, making them a leading choice in the region, though some isolated complaints indicate the value of clear communications and attention to detail for every move.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Jay's Small Moves cost?
Jay's Small Moves does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Jay's Small Moves compare to other Oakland movers?
Jay's Small Moves ranks alongside the top full-service movers in Oakland on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Oakland movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.58 |
92% | A+ | ||
|
4.5 |
99% | A+ | ||
|
4.66 |
87% | A+ | ||
|
4.52 |
96% | A+ | ||
|
4.62 |
95% | A+ | ||
|
4.52 |
92% | A+ | ||
|
4.48 |
98% | A+ | ||
|
4.44 |
98% | A+ | ||
|
4.62 |
92% | A+ | ||
|
4.56 |
96% | A+ |
How Jay's Small Moves's ratings compare to other Oakland movers
Jay's Small Moves's Yelp rating (4.8/5) is in line with the average across the 98 movers analyzed in Oakland, which carry an average Yelp rating of 4.4/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jay's Small Moves | 4.8/5 | -- |
| Oakland movers | 4.4/5 | 98 movers |
| California movers | 4.3/5 | 371 movers |
Final verdict: Jay's Small Moves
Jay's Small Moves earns a 4.2/5 moveBuddha score with 96% positive customer reviews across 641 verified reviews. With 18 years in business, Jay's Small Moves is a solid option to consider for California moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Jay's Small Moves
How does Jay's Small Moves's review score compare to other California movers?
Jay's Small Moves earns 96% positive customer reviews across 641 verified customer reviews. Its composite moveBuddha score is 4.2/5.
What services does Jay's Small Moves offer?
Jay's Small Moves is a full-service mover operating in California. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Jay's Small Moves require a deposit?
Deposit requirements for Jay's Small Moves depend on the type and timing of your move. Most California full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Jay's Small Moves been in business?
Jay's Small Moves has been in business for 18 years, founded in 2008.
How do I choose the right Oakland moving company?
To pick the best Oakland mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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