Jay's Small Moves Review 2026 (San Francisco, CA)
Fact Checked by:
Positive
Reviews
94%
across 1,109 reviews
moveBuddha
Score
4.3/5
based on moveBuddha methodology
Years in
Business
18
founded 2008
Jay's Small Moves is a 4.3/5-rated California full-service mover, operating since 2008 (18 years in business). Jay's Small Moves earns 94% positive reviews across 1,109 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Jay's Small Moves at a glance
- Track record: 18 years in business with 94% positive customer reviews (1,109 verified reviews)
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 4.24/5
Jay's Small Moves' services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
What this Jay's Small Moves review covers
Affordable rates
Experienced movers
Flexibility
Consistency and follow-up
Quick moving process
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Jay's Small Moves has been in business for 18 years, demonstrating strong staying power in a competitive industry with services like small-scale moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Jay's Small Moves has about 94% positive reviews across roughly 1109 total reviews, with an average Yelp rating of 4.7.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Jay's Small Moves.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Jay's Small Moves emphasizes clear communication, careful handling.
Recent reviews
From start to finish, Jay's was an A plus company. The scheduling was easy, they showed up right on time, and the pricing was more than fair.
These guys really know what they are doing. They are fast, kind, and professional. They take care to wrap things up and protect fragile items.
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What do customers say about Jay's Small Moves?
Jay's Small Moves pulls in 94% positive reviews out of 1,109 verified ratings from multiple platforms, 5% negative, and 2% neutral.
What customers like most about Jay's Small Moves
- Affordable rates: Many reviewers found Jay's Small Moves to be more budget-friendly than competitors without sacrificing quality.
- Experienced movers: With years of experience, Jay's Small Moves's crew brought confidence and know-how to each move.
- Flexibility: Clients liked that Jay's Small Moves was willing to adjust schedules or accommodate last-minute changes.
- Consistency and follow-up: Reviewers liked that Jay's Small Moves stayed in touch before and after the move to ensure everything went smoothly.
- Quick moving process: The team at Jay's Small Moves often gets the job done faster than expected, saving clients time.
Most common complaints about Jay's Small Moves
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Lack of communication: Poor or inconsistent updates from Jay's Small Moves left some customers feeling in the dark.
Did you move with Jay's Small Moves? Tell us how it went.
Leave a ReviewPositive Jay's Small Moves Reviews
Charles Jordy, Google
From start to finish, Jay's was an A plus company. The scheduling was easy, they showed up right on time, and the pricing was more than fair.
Kai Mashima, Google
These guys really know what they are doing. They are fast, kind, and professional. They take care to wrap things up and protect fragile items.
Ella Rohm-Ensing, Google
I called last minute (3 days before move) and they were able to accommodate. The prices were online—very transparent—and I will definitely use them again.
Negative Jay's Small Moves Reviews
Yelp
They were 30 minutes late. They did not protect the furniture properly. Two recliners and one dresser arrived with chips in the wood. A chair was dropped and resulted in 2 dents in my newly refinished floors.
Yelp
Terrible customer service when calling for a quote. Man was rude when I asked about comparing pricing with other movers. Unfortunately I will not go with them.
Yelp
Jay's Small Moves cancelled our small move with only one day notice. No explanation, just a dismissive email cancelling our reservation.
Neutral Jay's Small Moves Reviews
Yelp
They were on time, efficient, and courteous, and their time estimates were accurate. Our stuff arrived with only a few scratches, but the final calculation was too high and required a refund.
Yelp
The movers were quick, professional, and hard-working, but they arrived late, took longer than estimated, and the cost rose during bridge traffic.
Yelp
They did not show up until 3p and did not bring a big enough truck, forcing an unplanned unload and reload. The movers themselves were courteous and nice.
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How moveBuddha rated Jay's Small Moves
Jay's Small Moves earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. That's above the 3.7/5 average among San Francisco movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Jay's Small Moves | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Jay's Small Moves
Fair rates, small-move expertise: 1,109 reviews are in, and 94% of them are positive. Customers value punctual crews, careful handling, though some report damage or missing items, efficient work on stairs and tight spaces, and packing. Less satisfied customers cite driveway blockage, limited single-item service, and poor responses to complaints.
Ratings based on moveBuddha's research methodology, updated November 2026.
How much does Jay's Small Moves cost?
Jay's Small Moves does not publish standard hourly rates or flat-fee pricing publicly. Movers in San Francisco charge an average of $138/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom California move
$990 – $2,286
How does Jay's Small Moves compare to other San Francisco movers?
Jay's Small Moves ranks alongside the top full-service movers in San Francisco on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top San Francisco movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.66 |
93% | A+ | ||
|
4.58 |
96% | A+ | ||
|
4.56 |
99% | A+ | ||
|
4.58 |
87% | A+ | ||
|
4.58 |
95% | A+ | ||
|
4.44 |
88% | F | ||
|
4.62 |
96% | A+ | ||
|
4.58 |
94% | A+ | ||
|
4.44 |
94% | A+ | ||
|
4.3 |
94% | A+ |
How Jay's Small Moves' ratings compare to other San Francisco movers
Jay's Small Moves' Yelp rating (4.7/5) is in line with the average across the 263 movers analyzed in San Francisco, which carry an average Yelp rating of 4.4/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Jay's Small Moves | 4.7/5 | -- |
| San Francisco movers | 4.4/5 | 263 movers |
| California movers | 4.3/5 | 1126 movers |
Final verdict: Jay's Small Moves
Jay's Small Moves earns a 4.3/5 moveBuddha score, backed by 94% positive customer reviews across 1,109 verified reviews. Over 18 years in business, Jay's Small Moves has built a reputation for affordable rates and experienced movers, making it worth a look for your California move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
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FAQs about Jay's Small Moves
What services does Jay's Small Moves offer?
Jay's Small Moves is a full-service mover operating in California. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
How does Jay's Small Moves' review score compare to other California movers?
Jay's Small Moves earns 94% positive customer reviews across 1,109 verified customer reviews. Its composite moveBuddha score is 4.3/5. That's above the 91% average among San Francisco movers, and above the 91% California average.
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