New Chapters Moving review 2026 (Jacksonville, FL)
Updated
New Chapters Moving, a Jacksonville, FL moving company, ranks #190 of 886 movers in Florida, with a moveBuddha rating of 4.14/5.
98% of New Chapters Moving's 462 verified customer reviews are positive. Customers most often praise its flexibility, while the most common complaint involves unreliable timing.
New Chapters Moving holds active FMCSA registration (USDOT #3881904) and operates 2 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How New Chapters Moving measures up
Across 462 reviews, New Chapters Moving in Jacksonville, FL is rated 4.9/5 on Google (320 reviews) and 3.9/5 on Yelp (11 reviews).
New Chapters Moving ranks #190 out of 886 movers in Florida with a moveBuddha Score of 4.14 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.14.
- Website
- 5.0
- Review quality
- 4.5
- Customer service
- 4.1
- Industry experience
- 4.1
- Brand
- 3.5
Google rating
Based on 320 reviews
Yelp rating
Based on 11 reviews
Is New Chapters Moving moveBuddha Certified?
New Chapters Moving is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. New Chapters Moving hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about New Chapters Moving?
Out of 462 verified reviews, 98% of customers left a positive review about New Chapters Moving in Jacksonville, FL. 1.5% of reviews are negative and 0.2% are neutral. New Chapters Moving has a 8% higher positive review percentage than the average Florida moving company (98% vs the Florida state average of 90%).
- Positive98.3%(454)
- Neutral0.2%(1)
- Negative1.5%(7)
Based on 462 reviews across Google, Yelp, and other review sites.
What customers like about New Chapters Moving
Flexibility
Clients liked that New Chapters Moving was willing to adjust schedules or accommodate last-minute changes.
Quick moving process
The team at New Chapters Moving often gets the job done faster than expected, saving clients time.
Respectful of property
Customers appreciated how carefully New Chapters Moving's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to New Chapters Moving's attention to detail.
Quick response times
Customer support at New Chapters Moving was often noted for responding to questions or concerns almost immediately
What positive reviewers say
“The men handled everything with care. The furniture was protected with blankets, and the mirrors and picture frames were protected so as not to break the glass.”
DoreenVerified ReviewerGoogle“Bridget and her team were very flexible with a tricky moving situation and great to work with. We will definitely be using them again.”
Nathan MedeckeVerified ReviewerGoogle“The movers showed up right on time and sent a text 10 minutes before arriving. They worked efficiently, finished early, and wrapped the furniture for safe transport.”
Francesco PatrinicolaVerified ReviewerGoogle“I needed movers the next day for a small job. I reached out the evening before and got a reply immediately. They fit me into the schedule and were courteous, efficient, and professional.”
Gloria CassaboonVerified ReviewerGoogle“They were calm, kind, and incredibly respectful of my space and belongings. They handled tight corners like a pro and packed my fragile items carefully.”
Jada BrackenVerified ReviewerGoogle
What mixed reviewers say
“Mike and Gabe were amazing. My original start time was 9:30 a.m., but the office moved it to 11:30, and they did not show up until 12:30. The delay increased my expense.”
Bradley PreussVerified ReviewerGoogle
Most common complaints about New Chapters Moving
Unreliable timing
Customers reported inconsistent scheduling and lack of punctuality from New Chapters Moving.
Damage to items
Some customers reported that items were damaged during packing or loading.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
What negative reviewers say
“The crew was very nice and worked very hard, but the more I unpacked, the more broken items I found. I sent a message to the company but have not heard back.”
Dustin FairfieldVerified ReviewerGoogle“They were supposed to be at our apartment at 9:30, but finally showed up after 1. Every 30 minutes or so, I received a message saying they were only 15 minutes away.”
YelpVerified Reviewer “They scheduled an in-person estimate and canceled on us, then arrived an hour and a half late after we called to ask where they were.”
YelpVerified Reviewer
New Chapters Moving
4.14Jacksonville, FL
Save more than 30% on average by comparing movers before you book.
New Chapters Moving
4.14
Jacksonville, FL
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Chapters Moving, then see how it compares with other top-rated movers in Jacksonville.
Compare prices side by side
See where New Chapters Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does New Chapters Moving offer?
New Chapters Moving is a full-service local mover in Jacksonville, FL, listing 8 services on moveBuddha, including small moves, senior moves, and packing.
Services offered
Is New Chapters Moving licensed and insured?
Federally licensed, operating authority active
US DOT 3881904 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, New Chapters Moving is registered with the Federal Motor Carrier Safety Administration under US DOT number 3881904, as NEW CHAPTERS MOVING COMPANY LLC, and its operating status is currently active. It also holds a Florida intrastate license, number 3643.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover New Chapters Moving holds. Ask for a certificate of insurance before you book.
- State license number
- 3643Issued by Florida. Covers moves within the state, which the FMCSA does not
- Registered legal name
- NEW CHAPTERS MOVING COMPANY LLCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 2Power units reported to the FMCSA
- Miles driven
- 36,000Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- June 2026
How much does New Chapters Moving cost?
New Chapters Moving does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Florida, you can expect to pay approximately $144/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Florida moving companies similar to New Chapters Moving typically bill the amounts below using a $144/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does New Chapters Moving offer?
- Accepts
- Credit CardsCash
- Deposit
- Not listed, so ask
- Discounts
- Military
New Chapters Moving accepts credit cards and cash. Deposit policies vary by mover, so ask whether one is required when you request a quote.
New Chapters Moving also offers a military discount. Ask what you qualify for and how much you could save before you book.
How New Chapters Moving compares with the top 10 Jacksonville movers
With a moveBuddha score of 4.14 out of 5, New Chapters Moving falls short of the top 10 movers in Jacksonville, 0.22 points behind Helping Hands Express Moving & Storage. New Chapters Moving has a quote accuracy score higher than nine of the ten, but the lowest customer service score.
The ten highest-scoring local movers near Jacksonville, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Stewart Moving & StorageJacksonville | 4.58 | 1,836 | 4.9 | 3.1 | A+ |
| 2 | Royal Moving and StorageJacksonville | 4.58 | 1,245 | 4.8 | 2.0 | A+ |
| 3 | Jaguar MovingJacksonville | 4.52 | 1,347 | 4.8 | 3.6 | A |
| 4 | MoveBright Moving and StorageJacksonville | 4.52 | 1,000 | 5.0 | 4.1 | A+ |
| 5 | TWO MEN AND A TRUCKJacksonville | 4.50 | 1,111 | 4.5 | 3.4 | A |
| 6 | Premier MoversJacksonville | 4.50 | 334 | 4.8 | 4.1 | B- |
| 7 | Baymeadows MoversJacksonville | 4.44 | 374 | 4.6 | 2.1 | F |
| 8 | Bellhop MovingJacksonville Beach | 4.42 | 19 | 4.6 | 3.1 | C+ |
| 9 | College Hunks Hauling Junk & MovingJacksonville | 4.36 | 2,834 | — | 3.5 | A- |
| 10 | Helping Hands Express Moving & StorageJacksonville | 4.36 | 358 | 4.8 | 5.0 | — |
| 11 | New Chapters MovingThis mover · ranks #11 | 4.14 | 462 | 4.9 | 3.9 | — |
How does New Chapters Moving compare to other Florida movers?
- moveBuddha score#190 of 886(better than average)
4.14vs 3.61 avg
New Chapters Moving scores 4.14, above the Florida average of 3.61, and ranks #190 of 886 Florida movers.
- Positive reviews#211 of 886(better than average)
98%vs 90% avg
New Chapters Moving has 98% positive reviews, above the Florida average of 90%, and ranks #211 of 886 Florida movers.
- Negative reviews#228 of 886(better than average)
2%vs 9% avg
New Chapters Moving has 2% negative reviews, below the Florida average of 9%, and ranks #228 of 886 Florida movers. A lower percentage is better.
- Reviews analyzed#133 of 886(better than average)
462vs 311 avg
New Chapters Moving has 462 reviews analyzed, above the Florida average of 311, and ranks #133 of 886 Florida movers.
- Yelp rating#68 of 886(better than average)
3.9vs 3.3 avg
New Chapters Moving has a Yelp rating of 3.9, above the Florida average of 3.3, and ranks #68 of 886 Florida movers.
| Metric | This moverNew Chapters Moving | Florida avg | Florida rank | Difference |
|---|---|---|---|---|
| moveBuddha score#190 of 886 in Florida | 4.14 | 3.61 | #190 of 886 | +0.53(better than average) |
| Positive reviews#211 of 886 in Florida | 98% | 90% | #211 of 886 | +8 pts(better than average) |
| Negative reviewsLower is better#228 of 886 in Florida | 2% | 9% | #228 of 886 | −7 pts(better than average) |
| Reviews analyzed#133 of 886 in Florida | 462 | 311 | #133 of 886 | +151(better than average) |
| Yelp ratingBased on only 11 reviews#68 of 886 in Florida | 3.9 | 3.3 | #68 of 886 | +0.6(better than average) |
Compared with 886 Florida movers with moveBuddha profiles. Rank #1 is the best in Florida.
New Chapters Moving
4.14Jacksonville, FL
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from New Chapters Moving, then see how it compares with other top-rated movers in Jacksonville.
Compare prices side by side
See where New Chapters Moving lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
New Chapters Moving
4.14
Jacksonville, FL
Final verdict: New Chapters Moving
New Chapters Moving earns a 4.14/5 moveBuddha Score and ranks #20 among Jacksonville movers, with 98% positive feedback across 462 customer reviews.
Customers consistently praise its flexibility and quick moving process. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
It operates 2 trucks. The most common complaint is unreliable timing.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
New Chapters Moving
4.14
Jacksonville, FL
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Florida moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact New Chapters Moving
- Phone
- (904) 339-8893
- Website
- newchaptersmoving.com
Other New Chapters Moving locations
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.