Fox Moving & Storage review 2026 (Charlotte, NC)

What do customers say about Fox Moving & Storage?

Out of 505 verified reviews, 86% of customers left a positive review about Fox Moving & Storage in Charlotte, NC. 12.3% of reviews are negative and 1.6% are neutral. Fox Moving & Storage has a 5% lower positive review percentage than the average North Carolina moving company (86% vs the North Carolina state average of 91%).

What customers like about Fox Moving & Storage

• Respectful of property

  Customers appreciated how carefully Fox Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.

• Quick response times

  Customer support at Fox Moving & Storage was often noted for responding to questions or concerns almost immediately

• Careful handling

  Belongings are treated with caution, and many customers report zero damage thanks to Fox Moving & Storage's attention to detail.

• Helpful movers

  Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.

• Friendly and approachable staff

  Many customers felt at ease working with the courteous and personable team at Fox Moving & Storage.

What positive reviewers say

• “FOX moving company did a good job on my move. Every person I encountered was nice and professional, with updates throughout. Steven and Walter were friendly and responsive when I had a question after the move.”

• “They blanket and plastic wrapped everything to keep it dry in pouring rain. They handled each piece with care, and I had no damage to either home or any furniture. They were kind and professional.”

• “I called Fox and got movers the very next day. The representative was nice and informative about prices and services. The movers were professional, careful with my things, and finished within two hours.”

• “They showed up on time, came prepared, and worked efficiently. Both movers were professional, respectful, and handled my belongings with care, making sure everything moved safely without damage. They communicated well throughout.”

• “Both gentlemen were respectful, personable, and helpful. They wrapped my furniture well, worked quickly but carefully, and none of my items were damaged. I will continue to use Fox.”

What mixed reviewers say

• “Movers arrived on time and caused no furniture damage, but my bed was not assembled correctly. They also would not use floor runners because theirs were dirty and they had no booties.”

• “The crew was respectful and did not damage the crown molding, but they broke my adjustable bed. After a month, the company had not addressed the problem.”

• “The crew worked hard all day, but two furniture pieces broke, and a floor gash affected the security deposit. They did not use runners to protect the floor.”

• “Movers were efficient and friendly, but they left lamps, mirror rails, and a boxed television behind. They also could not remove the refrigerator.”

Most common complaints about Fox Moving & Storage

• Damage to items

  Some customers reported that items were damaged during packing or loading.

• Unprofessional behavior

  Complaints included movers using foul language, showing up late, or acting inappropriately.

• Unfriendly or rude staff

  A few customers felt disrespected by curt or unhelpful movers or office staff.

What negative reviewers say

• “Originally scheduled 3 movers, but only 2 showed up. One mover was constantly on his phone, so the move took too long. The movers damaged furniture and walls.”

• “The movers scratched furniture, damaged walls, broke a glass enclosure and a nightstand leg, and left debris behind. Weeks after submitting a claim, we still had no response.”

• “Movers arrived late, moved slowly, and damaged walls, furniture, a mattress, and toiletries. They used a grocery cart, and Damian and his crew were rude and dismissive.”

• “Fox denied responsibility after damaging expensive furniture and walls, offered a $400 settlement, and failed to make meaningful repairs. The claims process felt unprofessional and dismissive.”