Citywide Moving Systems review 2026 (Monroe, NC)
In business since 1994 · Updated
Citywide Moving Systems is a Monroe, NC mover ranked #20 of 313 movers in North Carolina with a 4.50/5 rating.
94% of Citywide Moving Systems' 484 verified customer reviews are positive. Customers most often praise its respect for property, while the most common complaint involves damage to items.
In business since 1994, Citywide Moving Systems holds active FMCSA registration (USDOT #859309) and operates 15 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Citywide Moving Systems measures up
Across 484 reviews, Citywide Moving Systems in Monroe, NC is rated 4.8/5 on Google (343 reviews) and 3/5 on Yelp (33 reviews), and has an A+ rating from the Better Business Bureau.
Citywide Moving Systems ranks #20 out of 313 movers in North Carolina with a moveBuddha Score of 4.50 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.50.
- Website
- 5.0
- Customer service
- 5.0
- Industry experience
- 4.7
- Brand
- 4.5
- Review quality
- 4.2
Google rating
Based on 343 reviews
Yelp rating
Based on 33 reviews
Better Business Bureau
Based on BBB profile
Is Citywide Moving Systems moveBuddha Certified?
Citywide Moving Systems is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Citywide Moving Systems hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Citywide Moving Systems?
Out of 484 verified reviews, 94% of customers left a positive review about Citywide Moving Systems in Monroe, NC. 4.8% of reviews are negative and 1.2% are neutral. Citywide Moving Systems has a 3% higher positive review percentage than the average North Carolina moving company (94% vs the North Carolina state average of 91%).
- Positive94%(455)
- Neutral1.2%(6)
- Negative4.8%(23)
Based on 484 reviews across Google, Yelp, and other review sites.
What customers like about Citywide Moving Systems
Respectful of property
Customers appreciated how carefully Citywide Moving Systems's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Citywide Moving Systems's attention to detail.
Helpful movers
Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Professional and polite staff
Customers say the Citywide Moving Systems's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Citywide Moving Systems.
What positive reviewers say
“The movers were very respectful, courteous, and did a wonderful job with our move. We will definitely be using them again!”
Meredith RamseyVerified ReviewerGoogle“Citywide Moving did an outstanding job moving my furniture today! They were careful to protect everything and worked fast.”
John RodenVerified ReviewerGoogle“They worked hard and efficiently for my mother’s move. They helped troubleshoot some challenges and were friendly and professional.”
Jennifer AbbottVerified ReviewerGoogle“Customer service was awesome and the moving crew was friendly, prompt, and very accommodating to our needs.”
Sharon CrispVerified ReviewerGoogle
What mixed reviewers say
“They were going to take a less than full truck from Charlotte to Rock Hill. They still tried to charge us at the end for an additional hour.”
Renae MylesVerified ReviewerGoogle“We booked CityWide for packing and moving at the end of November. Overall they did a decent job. However, we paid nearly double what we were originally quoted. Several pieces of furniture were damaged.”
YelpVerified Reviewer “The quote process and communication with the staff was great. All employees are very courteous and work very fast. Our one serious complaint is that we asked and paid for soft wrapping and did not get it.”
YelpVerified Reviewer
Most common complaints about Citywide Moving Systems
Damage to items
Some customers reported that items were damaged during packing or loading.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
What negative reviewers say
“Poor customer service! The movers I had caused damage to something of mine and when I filed the claim I was told it was not covered.”
MalissaVerified ReviewerGoogle“I called Citywide Moving and made a 10 am appointment. 10:15 came and nobody showed up. They said that it is a busy season with moves and that they messed up with coordinating someone to come out.”
Tim PVerified ReviewerGoogle“They left behind our washing machine and had to go back and get it. One of my wife's diamond ear rings was missing after the move.”
Chase JohnsonVerified ReviewerGoogle“They put a 26 inch--1/4 inch wide scratch on a table. I was assured that the company's furniture restorer would fix and I'd get it back in 7-10 days.”
YelpVerified Reviewer
Citywide Moving Systems
4.50Monroe, NCSince 1994
Save more than 30% on average by comparing movers before you book.
Citywide Moving Systems
4.50
Monroe, NC · Since 1994
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Citywide Moving Systems, then see how it compares with other top-rated movers in Monroe.
Compare prices side by side
See where Citywide Moving Systems lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Citywide Moving Systems offer?
Citywide Moving Systems offers full-service moving, local moves, long-distance moves, commercial moves, and small moves.
Services offered
Is Citywide Moving Systems licensed and insured?
Federally licensed, operating authority active
US DOT 859309 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Citywide Moving Systems is registered with the Federal Motor Carrier Safety Administration under US DOT number 859309, as CITYWIDE MOVING SYSTEMS INC, and its operating status is currently active. It also holds a North Carolina intrastate license, number NCUC 2235.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Citywide Moving Systems holds. Ask for a certificate of insurance before you book.
- State license number
- NCUC 2235Issued by North Carolina. Covers moves within the state, which the FMCSA does not
- Registered legal name
- CITYWIDE MOVING SYSTEMS INCThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- ConditionalAssigned after a compliance review
- Trucks registered
- 15Power units reported to the FMCSA
- Miles driven
- 48,761Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- July 2026
How much does Citywide Moving Systems cost?
Citywide Moving Systems does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in North Carolina, you can expect to pay approximately $124/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service North Carolina moving companies similar to Citywide Moving Systems typically bill the amounts below using a $124/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Citywide Moving Systems is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service North Carolina moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Citywide Moving Systems offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- MilitarySeniorMover’s own offer
Citywide Moving Systems accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Citywide Moving Systems also offers military and senior discounts. It also lists: Healthcare professional discount; discounted rates for flexible scheduling. Ask what you qualify for and how much you could save before you book.
How Citywide Moving Systems compares with other local movers
With a moveBuddha score of 4.50 out of 5, Citywide Moving Systems places fourth when ranked against the four highest-scoring moving companies near Monroe, level on score with Road Haugs Moving & Storage, which has more reviews, and just ahead of TBC Movers. Citywide Moving Systems has a quote accuracy score higher than three of the four, but an industry experience score that trails three of the four.
The four highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | You Move MeCharlotte | 4.66 | 309 | 4.9 | 4.2 | A+ |
| 2 | Easy MoversPineville | 4.56 | 1,092 | 4.7 | 3.4 | A+ |
| 3 | Road Haugs Moving & StorageMatthews | 4.50 | 879 | 4.9 | 4.3 | A+ |
| 4 | Citywide Moving SystemsThis mover · ranks #4 | 4.50 | 484 | 4.8 | 3.0 | A+ |
| 5 | TBC MoversCharlotte | 4.48 | 62 | 4.6 | 4.5 | A+ |
How does Citywide Moving Systems compare to other North Carolina movers?
- moveBuddha score#20 of 313(better than average)
4.50vs 3.71 avg
Citywide Moving Systems scores 4.50, above the North Carolina average of 3.71, and ranks #20 of 313 North Carolina movers.
- Positive reviews#132 of 313(better than average)
94%vs 91% avg
Citywide Moving Systems has 94% positive reviews, above the North Carolina average of 91%, and ranks #132 of 313 North Carolina movers.
- Negative reviews#127 of 313(better than average)
5%vs 8% avg
Citywide Moving Systems has 5% negative reviews, below the North Carolina average of 8%, and ranks #127 of 313 North Carolina movers. A lower percentage is better.
- Reviews analyzed#52 of 313(better than average)
484vs 369 avg
Citywide Moving Systems has 484 reviews analyzed, above the North Carolina average of 369, and ranks #52 of 313 North Carolina movers.
- Yelp rating#77 of 313(worse than average)
3.0vs 3.4 avg
Citywide Moving Systems has a Yelp rating of 3.0, below the North Carolina average of 3.4, and ranks #77 of 313 North Carolina movers.
- BBB rating#58 of 313(better than average)
A+vs A- avg
Citywide Moving Systems has a BBB rating of A+, above the North Carolina average of A-, and ranks #58 of 313 North Carolina movers.
- Years in business#27 of 313(better than average)
32 yearsvs 25 years avg
Citywide Moving Systems has been in business for 32 years, above the North Carolina average of 25 years, and ranks #27 of 313 North Carolina movers.
| Metric | This moverCitywide Moving Systems | North Carolina avg | North Carolina rank | Difference |
|---|---|---|---|---|
| moveBuddha score#20 of 313 in North Carolina | 4.50 | 3.71 | #20 of 313 | +0.79(better than average) |
| Positive reviews#132 of 313 in North Carolina | 94% | 91% | #132 of 313 | +3 pts(better than average) |
| Negative reviewsLower is better#127 of 313 in North Carolina | 5% | 8% | #127 of 313 | −3 pts(better than average) |
| Reviews analyzed#52 of 313 in North Carolina | 484 | 369 | #52 of 313 | +115(better than average) |
| Yelp ratingBased on only 33 reviews#77 of 313 in North Carolina | 3.0 | 3.4 | #77 of 313 | −0.4(worse than average) |
| BBB rating#58 of 313 in North Carolina | A+ | A- | #58 of 313 | +2 steps(better than average) |
| Years in business#27 of 313 in North Carolina | 32 years | 25 years | #27 of 313 | +7(better than average) |
Compared with 313 North Carolina movers with moveBuddha profiles. Rank #1 is the best in North Carolina.
Citywide Moving Systems
4.50Monroe, NCSince 1994
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Citywide Moving Systems, then see how it compares with other top-rated movers in Monroe.
Compare prices side by side
See where Citywide Moving Systems lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Citywide Moving Systems
4.50
Monroe, NC · Since 1994
Final verdict: Citywide Moving Systems
Citywide Moving Systems earns a 4.50/5 moveBuddha Score and ranks #20 among North Carolina movers, with 94% positive feedback across 484 customer reviews.
Customers consistently praise its respect for property and careful handling. It is best for customers prioritizing crew professionalism, helpful crews, and reliable service experience.
With 15 trucks and a track record dating to 1994, it has more history than the average North Carolina mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your North Carolina moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Citywide Moving Systems
- Phone
- (704) 841-7001
- Website
- citywidemoving.com
Other Citywide Moving Systems locations
Helpful North Carolina moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.