Citywide Moving Systems Review
Fact Checked by:
Positive Reviews
90%
across 250 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
32
founded 1994
FMCSA Status
Active
Conditional rating
Citywide Moving Systems is a 4.5/5-rated North Carolina full-service mover, operating since 1994 (32 years in business). Citywide Moving Systems earns 90% positive reviews across 250 verified customer reviews. The company holds active FMCSA registration with a conditional safety rating and operates 15 trucks. All ratings reflect moveBuddha's independent analysis.
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Citywide Moving Systems at a glance
- Track record: 32 years in business with 90% positive customer reviews across 250 verified reviews.
- Scale: 15 trucks operating across North Carolina
- Industry experience: 4.72/5
- Customer service: 5/5
- Review quality: 4.16/5
- Quote accuracy: 3.96/5
What this review covers
Efficient service
Careful handling
Professional and polite staff
Quick moving process
Friendly and approachable staff
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Citywide Moving Systems has been in business for 32 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Citywide Moving Systems has about 90% positive reviews across roughly 250 total reviews, with an average Yelp rating of 2.9.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Citywide Moving Systems.
Customer service 5.0
From responsiveness to follow-through, customer service is a big differentiator. Citywide Moving Systems emphasizes clear communication, careful handling.
Recent reviews
"Fast and friendly service. They took great care with our belongings. Highly recommended."
"Great, professional service. They were quick, efficient, courteous, and careful with our belongings."
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What do customers say about Citywide Moving Systems?
Across 250 verified customer reviews from multiple platforms, 90% are positive, 8% are negative, and 2% are neutral.
What customers like most about Citywide Moving Systems
- Efficient service: Many customers praise Citywide Moving Systems for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Citywide Moving Systems's attention to detail.
- Professional and polite staff: Customers say the Citywide Moving Systems's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Citywide Moving Systems often gets the job done faster than expected, saving clients time.
- Friendly and approachable staff: Many customers felt at ease working with the courteous and personable team at Citywide Moving Systems.
Most common complaints about Citywide Moving Systems
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Citywide Moving Systems clients.
- Lack of communication: Poor or inconsistent updates from Citywide Moving Systems left some customers feeling in the dark.
Positive Citywide Moving Systems Reviews
"Fast and friendly service. They took great care with our belongings. Highly recommended."
"Great, professional service. They were quick, efficient, courteous, and careful with our belongings."
"The crew was very prompt, efficient, friendly and professional. We would definitely recommend them to anyone."
Negative Citywide Moving Systems Reviews
Yelp
"I've had 8 moves over the past 35 yrs and I've never had a company be so rough and disrespectful with furniture. Items now have scratches, gouges, chips and even the stairs were chunked up."
"Poor customer service! The movers I had caused damage to something of mine and when I filed the claim I was told it was not covered."
Yelp
"Horrible company - puts on good front, with estimate etc. but then increases price... broke my table and bedpost... I was scared to death."
Neutral Citywide Moving Systems Reviews
Yelp
"We booked CityWide for packing and moving at the end of November. Overall they did a decent job. However, we paid nearly double what we were originally quoted which was very frustrating."
Yelp
"The quote process and communication with the staff was great. All employees are very courteous and work very fast. Our one serious complaint is that we asked and paid for soft wrapping for all furniture... As a result, some of our furniture was damaged."
Yelp
"It is hard to pick how many stars for Citywide because some things were great and some horrible. Not a thing was broken!!... How does a $500 estimate get to be a $1200 move?"
Is Citywide Moving Systems licensed & insured?
Yes. Citywide Moving Systems holds active FMCSA registration under the legal name CITYWIDE MOVING SYSTEMS INC. The company holds a conditional safety rating from the FMCSA. They operate 15 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 02/08/2026 |
| Safety rating | Conditional | 02/08/2026 |
| Fleet size | 15 power units | 02/08/2026 |
| FMCSA inspections | 0 total inspections | 02/08/2026 |
For-profit household goods carriers in the state fall under the jurisdiction of the North Carolina Utilities Commission, Transportation Division. All legitimate movers should have a “C Number” issued by the commission, signifying that they’ve met minimum insurance requirements and adhere to the provisions outlined in the state’s Maximum Rate Tariff (MRT). You can verify Citywide Moving Systems's active status on the North Carolina licensed movers database.
How moveBuddha rated Citywide Moving Systems
Citywide Moving Systems earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Citywide Moving Systems | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 5/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Citywide Moving Systems
Customers rave about Citywide Moving Systems for their efficient service, careful handling of possessions, professionalism, rapid moving process, and consistently friendly staff. Out of 250 reviews, more than 90% of feedback is highly positive, highlighting seamless moves, punctual arrivals, and movers who treat belongings with respect. While many praise the team's work ethic compared to other movers, a small number of reviews cite damage to items, unexpected higher charges, or difficulty resolving complaints as issues. Neutral feedback often mentions smooth moves offset by higher costs or minor damages. Most clients report a far superior experience than with competing moving companies, making Citywide a standout choice for reliability and service quality.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Citywide Moving Systems cost?
Citywide Moving Systems does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical North Carolina moving costs across all home sizes and service types, see our North Carolina moving cost guide.
How does Citywide Moving Systems compare to other Charlotte movers?
Citywide Moving Systems ranks alongside the top full-service movers in Charlotte on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Charlotte movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.64 |
97% | A+ | ||
|
4.58 |
94% | A+ | ||
|
4.56 |
85% | A+ | ||
|
4.5 |
95% | A+ | ||
|
4.5 |
88% | NR | ||
|
4.48 |
86% | A+ | ||
|
4.5 |
42% | A+ | ||
|
4.5 |
54% | C | ||
|
4.5 |
87% | A+ | ||
|
4.5 |
97% | A+ |
How Citywide Moving Systems's ratings compare to other Charlotte movers
Citywide Moving Systems's Yelp rating (2.9/5) is lower than the average across the 42 movers analyzed in Charlotte, which carry an average Yelp rating of 3.7/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Citywide Moving Systems | 2.9/5 | -- |
| Charlotte movers | 3.7/5 | 42 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: Citywide Moving Systems
Citywide Moving Systems earns a 4.5/5 moveBuddha score with 90% positive customer reviews across 250 verified reviews. With 32 years in business and 15 trucks operating across North Carolina, Citywide Moving Systems is a solid option to consider for North Carolina moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Citywide Moving Systems
Is Citywide Moving Systems a legitimate, licensed mover?
Yes. Citywide Moving Systems holds active FMCSA registration. The company operates 15 trucks. You can verify their licensing status on the North Carolina state regulator database.
How does Citywide Moving Systems's review score compare to other North Carolina movers?
Citywide Moving Systems earns 90% positive customer reviews across 250 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Citywide Moving Systems's Yelp rating lower than other sources?
Citywide Moving Systems's 2.9/5 Yelp rating across 32 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Citywide Moving Systems offer?
Citywide Moving Systems is a full-service mover operating in North Carolina. The company operates 15 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Citywide Moving Systems require a deposit?
Deposit requirements for Citywide Moving Systems depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Citywide Moving Systems been in business?
Citywide Moving Systems has been in business for 32 years, founded in 1994. The company holds active FMCSA registration.
How do I choose the right Charlotte moving company?
To pick the best Charlotte mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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