Ken's Pack & Move Review
Fact Checked by:
Positive Reviews
94%
across 262 reviews
moveBuddha Score
4.3/5
based on moveBuddha methodology
Years in Business
16
founded 2010
FMCSA Status
Active
Ken's Pack & Move is a 4.3/5-rated North Carolina full-service mover, operating since 2010 (16 years in business). Ken's Pack & Move earns 94% positive reviews across 262 verified customer reviews. The company holds active FMCSA registration and operates 1 trucks. All ratings reflect moveBuddha's independent analysis.
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Ken's Pack & Move at a glance
- Track record: 16 years in business with 94% positive customer reviews across 262 verified reviews.
- Scale: 1 trucks operating across North Carolina
- Industry experience: 4.72/5
- Customer service: 4.14/5
- Review quality: 4.5/5
- Quote accuracy: 3.76/5
What this review covers
Efficient service
Professional and polite staff
Quick moving process
Careful handling
Helpful movers
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Ken's Pack & Move has been in business for 16 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 4.5
Customer reviews are the clearest window into a mover’s reputation. Ken's Pack & Move has about 94% positive reviews across roughly 262 total reviews, with an average Yelp rating of 3.9.
Quote accuracy 3.7
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Ken's Pack & Move.
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Ken's Pack & Move emphasizes clear communication, careful handling.
Recent reviews
"Ken and his crew were prompt, friendly, courteous and immediately met my moving needs. They packed and secured my belongings carefully, organized everything in my storage unit, and worked on a Sunday. Thank you for a job well done."
"The best movers! Friendly, FAST, and skilled. They go above and beyond at a reasonable rate. Cannot recommend them highly enough!"
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What do customers say about Ken's Pack & Move?
Across 262 verified customer reviews from multiple platforms, 94% are positive, 6% are negative, and 0% are neutral.
What customers like most about Ken's Pack & Move
- Efficient service: Many customers praise Ken's Pack & Move for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Ken's Pack & Move's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Quick moving process: The team at Ken's Pack & Move often gets the job done faster than expected, saving clients time.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Ken's Pack & Move's attention to detail.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
Most common complaints about Ken's Pack & Move
- Unprofessional behavior: Complaints included movers using foul language, showing up late, or acting inappropriately.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Ken's Pack & Move clients.
Positive Ken's Pack & Move Reviews
Blee L., Yelp
"Ken and his crew were prompt, friendly, courteous and immediately met my moving needs. They packed and secured my belongings carefully, organized everything in my storage unit, and worked on a Sunday. Thank you for a job well done."
Laura M., Yelp
"The best movers! Friendly, FAST, and skilled. They go above and beyond at a reasonable rate. Cannot recommend them highly enough!"
"Ken and his team got us out of a real bind when our other moving company cancelled on us at the very last minute. His movers were professional, helpful, and extremely efficient. 10/10 would recommend—super kind team!"
Negative Ken's Pack & Move Reviews
Truthful R., Yelp
"I would never move with this company again. The owner is rude, does not respond, and we have several items that have been broken. I do not recommend."
Terri G., Yelp
"Don't do it! I scheduled these guys to move my whole home three weeks in advance. Called the day before to confirm and the owner, Ken, had never scheduled my move. Then Ken got mad at me for the mistake."
Monique J., Yelp
"We found this company on Craigslist. They showed up 4 hours late in a small truck, without tools to break down furniture. We ended up arranging and putting together all our furniture ourselves. Very dissatisfied."
Is Ken's Pack & Move licensed & insured?
Yes. Ken's Pack & Move holds active FMCSA registration under the legal name KENDRICK JAMES EARL SHEPPARD. They operate 1 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 05/21/2026 |
| Fleet size | 1 power units | 05/21/2026 |
| FMCSA inspections | 0 total inspections | 05/21/2026 |
For-profit household goods carriers in the state fall under the jurisdiction of the North Carolina Utilities Commission, Transportation Division. All legitimate movers should have a “C Number” issued by the commission, signifying that they’ve met minimum insurance requirements and adhere to the provisions outlined in the state’s Maximum Rate Tariff (MRT). You can verify Ken's Pack & Move's active status on the North Carolina licensed movers database.
How moveBuddha rated Ken's Pack & Move
Ken's Pack & Move earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Ken's Pack & Move | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 4.5/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.76/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.78/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Ken's Pack & Move
A reputation for reliability shines through Ken's Pack & Move, with 262 reviews analyzed and nearly 94% of them rating the company positively. Customers consistently highlight the team's efficient service, professionalism, speed, careful handling, and helpful attitude. Many praise their ability to accommodate last-minute moves, transparent communication, and fair pricing. Moves are often completed swiftly, even under challenging conditions, and crews regularly impress with their upbeat and respectful demeanor. A handful of customers voiced concerns about the owner’s communication style, rare delays, and occasional surprise charges. Some reported late arrivals or professionalism issues, but such feedback represented a small fraction of total input. Compared with similar companies, Ken’s Pack & Move stands out for its responsiveness and hardworking team, making it a top option for stress-free, trustworthy moving services in the area.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Ken's Pack & Move cost?
Ken's Pack & Move does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical North Carolina moving costs across all home sizes and service types, see our North Carolina moving cost guide.
How does Ken's Pack & Move compare to other Raleigh movers?
Ken's Pack & Move ranks alongside the top full-service movers in Raleigh on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Raleigh movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.56 |
94% | A+ | ||
|
4.56 |
94% | A+ | ||
|
4.58 |
82% | A | ||
|
4.5 |
90% | F | ||
|
4.44 |
96% | A+ | ||
|
4.42 |
78% | A+ | ||
|
4.5 |
83% | A+ | ||
|
4.36 |
62% | C | ||
|
4.36 |
98% | A+ | ||
|
4.34 |
88% | A+ |
How Ken's Pack & Move's ratings compare to other Raleigh movers
Ken's Pack & Move's Yelp rating (3.9/5) is in line with the average across the 28 movers analyzed in Raleigh, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Ken's Pack & Move | 3.9/5 | -- |
| Raleigh movers | 3.5/5 | 28 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: Ken's Pack & Move
Ken's Pack & Move earns a 4.3/5 moveBuddha score with 94% positive customer reviews across 262 verified reviews. With 16 years in business and 1 trucks operating across North Carolina, Ken's Pack & Move is a solid option to consider for North Carolina moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Ken's Pack & Move
Is Ken's Pack & Move a legitimate, licensed mover?
Yes. Ken's Pack & Move holds active FMCSA registration. The company operates 1 trucks. You can verify their licensing status on the North Carolina state regulator database.
How does Ken's Pack & Move's review score compare to other North Carolina movers?
Ken's Pack & Move earns 94% positive customer reviews across 262 verified customer reviews. Its composite moveBuddha score is 4.3/5.
What services does Ken's Pack & Move offer?
Ken's Pack & Move is a full-service mover operating in North Carolina. The company operates 1 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Ken's Pack & Move require a deposit?
Deposit requirements for Ken's Pack & Move depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Ken's Pack & Move been in business?
Ken's Pack & Move has been in business for 16 years, founded in 2010. The company holds active FMCSA registration.
How do I choose the right Raleigh moving company?
To pick the best Raleigh mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Ken's Pack & Move?
Compare Ken's Pack & Move's quote against other top North Carolina movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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