Ken's Pack & Move review 2026 (Cary, NC)
In business since 2010 · Updated
Ken's Pack & Move is a Cary, NC mover ranked #57 of 274 movers in North Carolina with a 4.34/5 rating.
94% of Ken's Pack & Move's 689 verified customer reviews are positive. Customers most often praise its flexibility, while the most common complaint involves unfriendly or rude staff.
In business since 2010, Ken's Pack & Move holds active FMCSA registration (USDOT #2477847) and operates 1 truck. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Ken's Pack & Move measures up
Across 689 reviews, Ken's Pack & Move in Cary, NC is rated 4.9/5 on Google (579 reviews) and 3.9/5 on Yelp (52 reviews), and has an A+ rating from the Better Business Bureau.
Ken's Pack & Move ranks #57 out of 274 movers in North Carolina with a moveBuddha Score of 4.34 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.34.
- Industry experience
- 4.7
- Brand
- 4.5
- Review quality
- 4.5
- Customer service
- 4.1
- Website
- 4.0
Google rating
Based on 579 reviews
Yelp rating
Based on 52 reviews
Better Business Bureau
Based on BBB profile
Is Ken's Pack & Move moveBuddha Certified?
Ken's Pack & Move is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Ken's Pack & Move hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Ken's Pack & Move?
Out of 689 verified reviews, 94% of customers left a positive review about Ken's Pack & Move in Cary, NC. 5.2% of reviews are negative and 0.4% are neutral. Ken's Pack & Move has a 3% higher positive review percentage than the average North Carolina moving company (94% vs the North Carolina state average of 91%).
- Positive94.3%(650)
- Neutral0.4%(3)
- Negative5.2%(36)
Based on 689 reviews across Google, Yelp, and other review sites.
What customers like about Ken's Pack & Move
Flexibility
Clients liked that Ken's Pack & Move was willing to adjust schedules or accommodate last-minute changes.
Quick response times
Customer support at Ken's Pack & Move was often noted for responding to questions or concerns almost immediately
Affordable rates
Many reviewers found Ken's Pack & Move to be more budget-friendly than competitors without sacrificing quality.
Quick moving process
The team at Ken's Pack & Move often gets the job done faster than expected, saving clients time.
Efficient service
Many customers praise Ken's Pack & Move for completing moves smoothly and with minimal downtime.
What positive reviewers say
“It took Ken literally 5 minutes to call me after I requested a quote at 9:30pm. After discussing my situation and the flexibility I'd need, I felt very comfortable.”
timothy cramerVerified ReviewerGoogle“I had a small moving job that needed to be done right away. Ken was able to get it done same day and at a fair price. I would definitely use Ken's Pack and Move again.”
Ryan AndersonVerified ReviewerGoogle“Ken and his team were fantastic! Wrapped everything, and got everything moved in 4 hours with zero damage to items or either house. 10/10 would recommend…”
Taylor SchofieldVerified ReviewerGoogle“Ken and Nick were fast, friendly and very affordable compared to their competitors while offering the same level of service. They took care of my belongings and made my move easy.”
Josh BosseVerified ReviewerGoogle
What mixed reviewers say
“The customer service was awesome but moving took longer than I expected and longer than what I was quoted. They were very careful, but mentioned fees after the job that were not discussed.”
brook williamsVerified ReviewerGoogle“They saved us with same-day service, but loaded our truck poorly and couldn’t fit the couch. We had to rearrange it, though there was more than enough space. Nothing broke.”
Daniel WayeVerified ReviewerGoogle“If you are short on time and need to move they are a decent option. My only complaints are that the movers complained while moving my belongings, and several furniture screws were lost.”
YelpVerified Reviewer
Most common complaints about Ken's Pack & Move
Unfriendly or rude staff
A few customers felt disrespected by curt or unhelpful movers or office staff.
Unprofessional behavior
Complaints included movers using foul language, showing up late, or acting inappropriately.
Delayed arrival or delivery
Several reviewers experienced frustrating delays either on moving day or with final delivery.
What negative reviewers say
“After I canceled, Ken sent a message that felt unprofessional and confrontational. I understood the need for policies, but the tone left a bad impression. Clarify all terms upfront.”
Ashley’s ApplewhiteVerified ReviewerGoogle“He was very late by 1.5 hours. Work was good but still pricey. The crew was really super cool, good and very careful except the captain.”
Murungai MaramVerified ReviewerGoogle“The actual movers were amazing, kind, and very helpful. The owner was difficult to deal with and said I was one of his worst and rudest customers.”
Claire LongVerified ReviewerGoogle
Ken's Pack & Move
4.34Cary, NCSince 2010
Save more than 30% on average by comparing movers before you book.
Ken's Pack & Move
4.34
Cary, NC · Since 2010
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ken's Pack & Move, then see how it compares with other top-rated movers in Cary.
Compare prices side by side
See where Ken's Pack & Move lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Ken's Pack & Move offer?
Ken's Pack & Move covers moving (local moves and long-distance moves), packing (unpacking and fragile-only packing), and storage (climate-controlled storage).
Services offered
- Full-service moving
- Labor-only / loading help
- Local & in-state moving
- Long-distance moving
- Office & commercial moving
- Small moves
- Senior moves
- Packing
- Unpacking
- Fragile-only packing
- Packing materials
- Custom crating
- Storage
- Climate-controlled storage
- Piano moving
- Fine art
- Antiques
- Grandfather clocks
- Safes
- Junk removal
- Debris removal
Is Ken's Pack & Move licensed and insured?
Federally licensed, operating authority active
US DOT 2477847 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Ken's Pack & Move is registered with the Federal Motor Carrier Safety Administration under US DOT number 2477847, as KENDRICK JAMES EARL SHEPPARD, and its operating status is currently active. It also holds a North Carolina intrastate license, number 2551.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Ken's Pack & Move holds. Ask for a certificate of insurance before you book.
- State license number
- 2551Issued by North Carolina. Covers moves within the state, which the FMCSA does not
- Registered legal name
- KENDRICK JAMES EARL SHEPPARDThe entity behind the trading name, as filed with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 1Power units reported to the FMCSA
- Miles driven
- 9,000Reported to the FMCSA for 2025
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- May 2026
How much does Ken's Pack & Move cost?
Ken's Pack & Move does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in North Carolina, you can expect to pay approximately $128/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service North Carolina moving companies similar to Ken's Pack & Move typically bill the amounts below using a $128/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Ken's Pack & Move is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service North Carolina moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Ken's Pack & Move offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Military
Ken's Pack & Move accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Ken's Pack & Move also offers a military discount. Ask what you qualify for and how much you could save before you book.
How Ken's Pack & Move compares with other local movers
With a moveBuddha score of 4.34 out of 5, Ken's Pack & Move trails the five highest-scoring moving companies near Cary, 0.16 points behind Little Guys Movers. Ken's Pack & Move's score rests on 689 reviews, fewer than any of the five. Ken's Pack & Move has the highest quote accuracy score in the group, but the lowest industry experience score.
The five highest-scoring nearby movers, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Miracle MoversRaleigh | 4.56 | 925 | 4.7 | 2.3 | B |
| 2 | All My Sons Moving & StorageRaleigh | 4.52 | 4,785 | 4.5 | 1.6 | A |
| 3 | TWO MEN AND A TRUCKDurham | 4.50 | 1,665 | 4.7 | 2.1 | A+ |
| 4 | Athens Moving ExpertsRaleigh | 4.50 | 1,494 | 4.9 | 3.9 | A+ |
| 5 | Little Guys MoversRaleigh | 4.50 | 1,013 | 4.9 | 4.5 | A+ |
| 6 | Ken's Pack & MoveThis mover · ranks #6 | 4.34 | 689 | 4.9 | 3.9 | A+ |
How does Ken's Pack & Move compare to other North Carolina movers?
- moveBuddha score#57 of 274(better than average)
4.34vs 3.76 avg
Ken's Pack & Move scores 4.34, above the North Carolina average of 3.76, and ranks #57 of 274 North Carolina movers.
- Positive reviews#130 of 274(better than average)
94%vs 91% avg
Ken's Pack & Move has 94% positive reviews, above the North Carolina average of 91%, and ranks #130 of 274 North Carolina movers.
- Negative reviews#133 of 274(better than average)
5%vs 8% avg
Ken's Pack & Move has 5% negative reviews, below the North Carolina average of 8%, and ranks #133 of 274 North Carolina movers. A lower percentage is better.
- Reviews analyzed#42 of 274(better than average)
689vs 369 avg
Ken's Pack & Move has 689 reviews analyzed, above the North Carolina average of 369, and ranks #42 of 274 North Carolina movers.
- Yelp rating#37 of 274(better than average)
3.9vs 3.4 avg
Ken's Pack & Move has a Yelp rating of 3.9, above the North Carolina average of 3.4, and ranks #37 of 274 North Carolina movers.
- BBB rating#15 of 274(better than average)
A+vs A- avg
Ken's Pack & Move has a BBB rating of A+, above the North Carolina average of A-, and ranks #15 of 274 North Carolina movers.
- Years in business#53 of 274(worse than average)
16 yearsvs 25 years avg
Ken's Pack & Move has been in business for 16 years, below the North Carolina average of 25 years, and ranks #53 of 274 North Carolina movers.
| Metric | This moverKen's Pack & Move | North Carolina avg | North Carolina rank | Difference |
|---|---|---|---|---|
| moveBuddha score#57 of 274 in North Carolina | 4.34 | 3.76 | #57 of 274 | +0.58(better than average) |
| Positive reviews#130 of 274 in North Carolina | 94% | 91% | #130 of 274 | +3 pts(better than average) |
| Negative reviewsLower is better#133 of 274 in North Carolina | 5% | 8% | #133 of 274 | −3 pts(better than average) |
| Reviews analyzed#42 of 274 in North Carolina | 689 | 369 | #42 of 274 | +320(better than average) |
| Yelp rating#37 of 274 in North Carolina | 3.9 | 3.4 | #37 of 274 | +0.5(better than average) |
| BBB rating#15 of 274 in North Carolina | A+ | A- | #15 of 274 | +2 steps(better than average) |
| Years in business#53 of 274 in North Carolina | 16 years | 25 years | #53 of 274 | −9(worse than average) |
Compared with 274 North Carolina movers with moveBuddha profiles. Rank #1 is the best in North Carolina.
Ken's Pack & Move
4.34Cary, NCSince 2010
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Ken's Pack & Move, then see how it compares with other top-rated movers in Cary.
Compare prices side by side
See where Ken's Pack & Move lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Ken's Pack & Move
4.34
Cary, NC · Since 2010
Final verdict: Ken's Pack & Move
Ken's Pack & Move earns a 4.34/5 moveBuddha Score and ranks #57 among North Carolina movers, with 94% positive feedback across 689 customer reviews.
Customers consistently praise its flexibility and quick response times. It is best for customers prioritizing strong communication, helpful crews, and reliable service experience.
With 1 truck and a track record dating to 2010, it has less history than the average North Carolina mover, and the most common complaint is unfriendly or rude staff.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your North Carolina moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Ken's Pack & Move
- Phone
- (919) 637-5862
- Website
- kenspackandmove.com
Helpful North Carolina moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.