Smart Move Wilson Moving & Storage Review
Fact Checked by:
Positive Reviews
88%
across 245 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
20
founded 2006
FMCSA Status
Active
Smart Move Wilson Moving & Storage is a 4.5/5-rated North Carolina full-service mover, operating since 2006 (20 years in business). Smart Move Wilson Moving & Storage earns 88% positive reviews across 245 verified customer reviews. The company holds active FMCSA registration and operates 1 trucks. All ratings reflect moveBuddha's independent analysis.
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Smart Move Wilson Moving & Storage at a glance
- Track record: 20 years in business with 88% positive customer reviews across 245 verified reviews.
- Scale: 1 trucks operating across North Carolina
- Industry experience: 4.72/5
- Customer service: 4.72/5
- Review quality: 3.84/5
- Quote accuracy: 4.72/5
What this review covers
Professional and polite staff
Efficient service
Careful handling
Quick moving process
Good communication
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Company stats
Read full reviewIndustry experience 4.7
Companies with more years in business often outperform newer competitors. Smart Move Wilson Moving & Storage has been in business for 20 years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Smart Move Wilson Moving & Storage has about 88% positive reviews across roughly 245 total reviews, with an average Yelp rating of 2.5.
Quote accuracy 4.7
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Smart Move Wilson Moving & Storage. Discounts may be available for groups like military, seniors, teachers, law enforcement.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Smart Move Wilson Moving & Storage emphasizes clear communication, careful handling.
Recent reviews
"The team was extremely professional and efficient. They handled our heavy furniture with care and made the whole process stress-free. Highly recommend!"
"Stephen, Jamar, Jamar, Damian took extra care of my belongings. You couldn’t ask for more attentive and careful movers. Highly recommend this crew and company."
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What do customers say about Smart Move Wilson Moving & Storage?
Across 245 verified customer reviews from multiple platforms, 88% are positive, 11% are negative, and 1% are neutral.
What customers like most about Smart Move Wilson Moving & Storage
- Professional and polite staff: Customers say the Smart Move Wilson Moving & Storage's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Efficient service: Many customers praise Smart Move Wilson Moving & Storage for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Smart Move Wilson Moving & Storage's attention to detail.
- Quick moving process: The team at Smart Move Wilson Moving & Storage often gets the job done faster than expected, saving clients time.
- Good communication: Reviewers frequently mention clear, consistent updates from Smart Move Wilson Moving & Storage throughout the moving process.
Most common complaints about Smart Move Wilson Moving & Storage
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Smart Move Wilson Moving & Storage left some customers feeling in the dark.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Smart Move Wilson Moving & Storage Reviews
"The team was extremely professional and efficient. They handled our heavy furniture with care and made the whole process stress-free. Highly recommend!"
Sebrof3, Google
"Stephen, Jamar, Jamar, Damian took extra care of my belongings. You couldn’t ask for more attentive and careful movers. Highly recommend this crew and company."
"Communication during the planning of this move was excellent. The day of the move they called to let me know their expected arrival time and showed up right on time. They were all kind, considerate and efficient."
Negative Smart Move Wilson Moving & Storage Reviews
"Awful experience and even worse customer service. Movers were inexperienced, damaged furniture, broke items, and didn’t make it right. Paid full price for a terrible move, barely any compensation."
Yelp
"Worst moving company ever. Packed, stored, and delivered my items with scratches, scrapes, water damage, and some items had to be completely replaced. No calls back for the damages."
Yelp
"Movers were late - said the truck broke down. I got no phone call and had to call them. They rushed and wrapped nothing. I have lots of damage to my stuff. Never compensated properly."
Neutral Smart Move Wilson Moving & Storage Reviews
"The guys who moved my belongings worked very hard all day. But…they left random items behind that I had to then move myself. Would have been better to check every room before leaving."
"Good guys but the packaging wasn’t to par and there was a broken glass piece. Packaging needed to be more organized."
Is Smart Move Wilson Moving & Storage licensed & insured?
Yes. Smart Move Wilson Moving & Storage holds active FMCSA registration under the legal name SMART MOVE USA LLC. They operate 1 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 03/26/2026 |
| Fleet size | 1 power units | 03/26/2026 |
| FMCSA inspections | 0 total inspections | 03/26/2026 |
| Van line affiliation | Affiliated with a national van line | Jun 2026 |
For-profit household goods carriers in the state fall under the jurisdiction of the North Carolina Utilities Commission, Transportation Division. All legitimate movers should have a “C Number” issued by the commission, signifying that they’ve met minimum insurance requirements and adhere to the provisions outlined in the state’s Maximum Rate Tariff (MRT). You can verify Smart Move Wilson Moving & Storage's active status on the North Carolina licensed movers database.
How moveBuddha rated Smart Move Wilson Moving & Storage
Smart Move Wilson Moving & Storage earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Smart Move Wilson Moving & Storage | What it measures |
|---|---|---|
| Industry experience | 4.72/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.72/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.66/5 | Yelp rating & review volume |
| BBB | 4.12/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4/5 | Market presence & industry recognition |
Our summary of Smart Move Wilson Moving & Storage
Top reviews for Smart Move Wilson Moving & Storage showcase a reputation for professionalism, efficient moves, and careful handling of belongings. Out of 245 pieces of customer feedback, 87.8% reflected positive experiences, highlighting courteous staff, fast service, strong communication, and attention to detail. Customers frequently mention that items arrived safely, crews worked hard, and the team responded promptly to booking and service questions. Negative feedback, making up just over 11%, most often cites damage to property, problems reaching staff, and delays with arrivals or delivery. Some reports describe unresolved claims and lack of compensation after damage or missed appointments, contrasting with the majority's experience. Compared to others in the industry, Smart Move draws more consistent praise for politeness and efficiency, but negative input mirrors common moving industry issues around accountability for damages and communication breakdowns.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Smart Move Wilson Moving & Storage cost?
Smart Move Wilson Moving & Storage does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Smart Move Wilson Moving & Storage compare to other Wilson movers?
Smart Move Wilson Moving & Storage ranks alongside the top full-service movers in Wilson on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Wilson movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.5 |
88% | D- | ||
|
4.42 |
95% | A+ | ||
|
4.56 |
94% | A+ | ||
|
4.5 |
90% | F | ||
|
4.56 |
94% | A+ | ||
|
4.44 |
96% | A+ | ||
|
4.42 |
78% | A+ | ||
|
4.58 |
82% | A | ||
|
4.34 |
88% | A+ | ||
|
4.36 |
98% | A+ |
How Smart Move Wilson Moving & Storage's ratings compare to other Wilson movers
Smart Move Wilson Moving & Storage's Yelp rating (2.5/5) is lower than the average across the 10 movers analyzed in Wilson, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Smart Move Wilson Moving & Storage | 2.5/5 | -- |
| Wilson movers | 4.0/5 | 10 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: Smart Move Wilson Moving & Storage
Smart Move Wilson Moving & Storage earns a 4.5/5 moveBuddha score with 88% positive customer reviews across 245 verified reviews. With 20 years in business and 1 trucks operating across North Carolina, Smart Move Wilson Moving & Storage is a solid option to consider for North Carolina moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Smart Move Wilson Moving & Storage
Is Smart Move Wilson Moving & Storage a legitimate, licensed mover?
Yes. Smart Move Wilson Moving & Storage holds active FMCSA registration. The company operates 1 trucks. You can verify their licensing status on the North Carolina state regulator database.
How does Smart Move Wilson Moving & Storage's review score compare to other North Carolina movers?
Smart Move Wilson Moving & Storage earns 88% positive customer reviews across 245 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Smart Move Wilson Moving & Storage's Yelp rating lower than other sources?
Smart Move Wilson Moving & Storage's 2.5/5 Yelp rating across 26 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Smart Move Wilson Moving & Storage offer?
Smart Move Wilson Moving & Storage is a full-service mover operating in North Carolina. The company operates 1 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Smart Move Wilson Moving & Storage require a deposit?
Deposit requirements for Smart Move Wilson Moving & Storage depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Smart Move Wilson Moving & Storage been in business?
Smart Move Wilson Moving & Storage has been in business for 20 years, founded in 2006. The company holds active FMCSA registration.
Is Smart Move Wilson Moving & Storage associated with a van line?
Yes. Smart Move Wilson Moving & Storage is a local affiliate of a national van line. Learn what van lines are. Affiliation with a van line means access to a national network of resources and reputation, paired with local service attention.
How do I choose the right Wilson moving company?
To pick the best Wilson mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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