Charles E. Groff & Sons, Inc. Review 2026 (Mount Joy, PA)
Fact Checked by:
Positive
Reviews
79%
across 133 reviews
moveBuddha
Score
4.3/5
based on moveBuddha methodology
Years in
Business
77
founded 1949
FMCSA
Status
Active
Charles E. Groff & Sons, Inc. is a 4.3/5-rated Pennsylvania full-service mover, operating since 1949 (77 years in business). Charles E. Groff & Sons, Inc. earns 79% positive reviews across 133 verified customer reviews. The company holds active FMCSA registration and operates 19 trucks. All ratings reflect moveBuddha's independent analysis.
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Charles E. Groff & Sons, Inc. at a glance
- Track record: 77 years in business with 79% positive customer reviews (133 verified reviews)
- Scale: 19 trucks operating across Pennsylvania
- Industry experience: 5/5
- Customer service: 4.14/5
- Review quality: 4.16/5
- Quote accuracy: 3.96/5
Charles E. Groff & Sons, Inc.'s services
- Full-service moving
- Packing & Unpacking
- Interstate moving
- Local (intrastate) moving
- International moving
- Storage: Offered by 83% of Hershey movers (85% nationally)
- Piano moving: A specialty offered by 78% of Hershey movers (71% nationally)
What this Charles E. Groff & Sons, Inc. review covers
Efficient service
Careful handling
Professional and polite staff
Helpful movers
Quick moving process
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Charles E. Groff & Sons, Inc. has been in business for 77 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Charles E. Groff & Sons, Inc. has about 79% positive reviews across roughly 133 total reviews, with an average Yelp rating of 2.3.
Quote accuracy 3.9
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Charles E. Groff & Sons, Inc..
Customer service 4.1
From responsiveness to follow-through, customer service is a big differentiator. Charles E. Groff & Sons, Inc. emphasizes clear communication, careful handling.
Recent reviews
"We were super impressed with our movers today! They were efficient and careful not to ding any walls, everything arrived in great condition. I don't know how they got an entire house moved in 5 hours, but they crushed it 💪"
"Our crew was amazing, very professional and able to maneuver even large awkward objects around without causing any damage! We will definitely use Groff & Sons for any future moves, and recommend them to all our friends."
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What do customers say about Charles E. Groff & Sons, Inc.?
Charles E. Groff & Sons, Inc. pulls in 79% positive reviews out of 133 verified ratings from multiple platforms, 20% negative, and 2% neutral.
What customers like most about Charles E. Groff & Sons, Inc.
- Efficient service: Many customers praise Charles E. Groff & Sons, Inc. for completing moves smoothly and with minimal downtime.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Charles E. Groff & Sons, Inc.'s attention to detail.
- Professional and polite staff: Customers say the Charles E. Groff & Sons, Inc.'s crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Helpful movers: Movers were more than just muscle—they offered guidance and went above and beyond to assist customers.
- Quick moving process: The team at Charles E. Groff & Sons, Inc. often gets the job done faster than expected, saving clients time.
Most common complaints about Charles E. Groff & Sons, Inc.
- Unfriendly or rude staff: A few customers felt disrespected by curt or unhelpful movers or office staff.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Charles E. Groff & Sons, Inc. left some customers feeling in the dark.
Positive Charles E. Groff & Sons, Inc. Reviews
"We were super impressed with our movers today! They were efficient and careful not to ding any walls, everything arrived in great condition. I don't know how they got an entire house moved in 5 hours, but they crushed it 💪"
"Our crew was amazing, very professional and able to maneuver even large awkward objects around without causing any damage! We will definitely use Groff & Sons for any future moves, and recommend them to all our friends."
"Packed and boxed up our household items all in one day. Delivered everything the next day. Move went very smoothly! The crew was very careful and put everything exactly where we asked them to. Price was VERY reasonable!"
Negative Charles E. Groff & Sons, Inc. Reviews
"The packing and moving went smoothly. The packers were friendly, courteous and helpful. After paying $3300.00...I ended up with a lot of damaged goods and several items disappeared. Still has not been resolved with the company!!"
"My complaint is about the office. I was not properly informed about the pricing. When I called the office to ask why I was charged so much, the woman on the phone was rude! Absolutely zero customer service!"
"I had a terrible experience...booked them a month in advance and was given an 11-2 window for pickup. 2pm came and went with no call from the company or explanation. The truck finally showed up more than 3 hours late."
Neutral Charles E. Groff & Sons, Inc. Reviews
"My move late September was horrific! Obviously the time taken to acquire an estimate was a waste...The men from this moving company were excellent and tried their best to make my move less stressful and for that I applaud their efforts."
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Is Charles E. Groff & Sons, Inc. licensed & insured?
Yes. Charles E. Groff & Sons, Inc. is FMCSA-registered and active, operating under the legal name CHARLES E GROFF & SONS INC. The company runs 19 trucks. moveBuddha verifies all licensing data directly against FMCSA records.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 08/12/2026 |
| Fleet size | 19 power units | 08/12/2026 |
| Van line affiliation | Affiliated with a national van line | Sep 2026 |
Pennsylvania requires moving companies that transport household goods within the state to obtain a license from the Pennsylvania Public Utility Commission (PUC). Licenses are renewed every 1 to 2 years. You can verify Charles E. Groff & Sons, Inc.'s active status on the Pennsylvania licensed movers database.
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How moveBuddha rated Charles E. Groff & Sons, Inc.
Charles E. Groff & Sons, Inc. earns a 4.3/5 composite rating based on moveBuddha's editorial rating categories. That's above the 4.2/5 average among Hershey movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Charles E. Groff & Sons, Inc. | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.14/5 | Communication clarity & crew professionalism |
| Quote accuracy | 3.96/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 4.34/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Charles E. Groff & Sons, Inc.
Customers rave about Charles E. Groff & Sons, Inc. for their consistently efficient service and attention to detail. Out of 133 feedback submissions, 79% gave positive ratings, a noteworthy number compared to most moving companies. Clients often praise the movers' speed, care with belongings, professionalism, and helpful attitude, especially during stressful transitions. Many highlight quick processes and movers who go above and beyond. Some clients even received services under budget. On the downside, the most common frustrations surround unfriendly or rude office staff, occasional item damage or loss, and unreturned calls or late arrivals. Despite areas needing more transparency and communication, the favorable feedback distinctly outweighs concerns, indicating Groff & Sons exceeds expectations in most relocations.
Ratings based on moveBuddha's research methodology, updated September 2026.
How much does Charles E. Groff & Sons, Inc. cost?
Charles E. Groff & Sons, Inc. does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Pennsylvania move
$1,051 – $2,404
How does Charles E. Groff & Sons, Inc. compare to other Hershey movers?
Charles E. Groff & Sons, Inc. ranks alongside the top full-service movers in Hershey on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Hershey movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.66 |
91% | A+ | ||
|
4.56 |
93% | A+ | ||
|
4.48 |
100% | A+ | ||
|
4.48 |
90% | A+ | ||
|
4.3 |
79% | A+ | ||
|
4.34 |
94% | A | ||
|
4.3 |
97% | A+ | ||
|
4.26 |
92% | N/A | ||
|
4.26 |
99% | A+ | ||
4.16 |
97% | NR |
How Charles E. Groff & Sons, Inc.'s ratings compare to other Hershey movers
Charles E. Groff & Sons, Inc.'s Yelp rating (2.3/5) is lower than the average across the 23 movers analyzed in Hershey, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Charles E. Groff & Sons, Inc. | 2.3/5 | -- |
| Hershey movers | 3.6/5 | 23 movers |
| Pennsylvania movers | 3.5/5 | 106 movers |
Final verdict: Charles E. Groff & Sons, Inc.
Charles E. Groff & Sons, Inc. earns a 4.3/5 moveBuddha score, backed by 79% positive customer reviews across 133 verified reviews. Over 77 years in business and 19 trucks operating across Pennsylvania, Charles E. Groff & Sons, Inc. has built a reputation for efficient service and careful handling, making it worth a look for your Pennsylvania move.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated September 2026, based on independent research and verified customer reviews.
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FAQs about Charles E. Groff & Sons, Inc.
Does Charles E. Groff & Sons, Inc. offer piano moving?
Yes, Charles E. Groff & Sons, Inc. offers piano moving. That's a specialty only 78% of Hershey movers provide, compared to 71% nationally.
How do I choose the right Hershey moving company?
To pick the best Hershey mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Is Charles E. Groff & Sons, Inc. associated with a van line?
Yes, Charles E. Groff & Sons, Inc. is a local affiliate of a national van line, giving it access to a national network of resources and reputation alongside local service attention. Learn what van lines are.
How long has Charles E. Groff & Sons, Inc. been in business?
Charles E. Groff & Sons, Inc. has been in business for 77 years, founded in 1949. The company is FMCSA-registered and active.
Does Charles E. Groff & Sons, Inc. require a deposit?
How much deposit Charles E. Groff & Sons, Inc. asks for depends on your move type and timing. Most Pennsylvania full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
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