Marco Polo Pro Moving Review 2026 (Alexandria, VA)
Fact Checked by:
Positive
Reviews
94%
across 210 reviews
moveBuddha
Score
3.4/5
based on moveBuddha methodology
Marco Polo Pro Moving is a 3.4/5-rated Virginia full-service mover. Marco Polo Pro Moving earns 94% positive reviews across 210 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Marco Polo Pro Moving at a glance
- Industry experience: 3/5
- Customer service: 3/5
- Review quality: 3.5/5
- Quote accuracy: 4.14/5
Marco Polo Pro Moving's services
- Full-service moving
- Packing & Unpacking
- Labor-only moving: Offered by 28% of Alexandria movers (31% nationally)
- Interstate moving
- Local (intrastate) moving
- Storage: Offered by 71% of Alexandria movers (63% nationally)
- Piano moving: A specialty offered by 43% of Alexandria movers (42% nationally)
What this Marco Polo Pro Moving review covers
Affordable rates
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Company stats
Read full reviewIndustry experience 3.0
Companies with more years in business often outperform newer competitors. Marco Polo Pro Moving has been in business for many years, demonstrating strong staying power in a competitive industry with services like labor-only moving and small-scale moving.
Review quality 3.5
Customer reviews are the clearest window into a mover’s reputation. Marco Polo Pro Moving has about 94% positive reviews across roughly 210 total reviews.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Marco Polo Pro Moving.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. Marco Polo Pro Moving emphasizes clear communication, careful handling.
Recent reviews
This service was available to me at the very last minute! Boris made a way to make the timeline fit! I appreciate John and Marcus who have been so awesome and so professional.
Boris was very responsive, and he single-handedly took care of my interstate move. Very professional and a sweet guy. Highly recommend.
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What do customers say about Marco Polo Pro Moving?
Marco Polo Pro Moving pulls in 94% positive reviews out of 210 verified ratings from multiple platforms, 6% negative, and 1% neutral.
What customers like most about Marco Polo Pro Moving
- Affordable rates: Many reviewers found Marco Polo Pro Moving to be more budget-friendly than competitors without sacrificing quality.
- Flexibility: Clients liked that Marco Polo Pro Moving was willing to adjust schedules or accommodate last-minute changes.
- Quick response times: Customer support at Marco Polo Pro Moving was often noted for responding to questions or concerns almost immediately
- Good communication: Reviewers frequently mention clear, consistent updates from Marco Polo Pro Moving throughout the moving process.
- Quick moving process: The team at Marco Polo Pro Moving often gets the job done faster than expected, saving clients time.
Most common complaints about Marco Polo Pro Moving
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Higher-than-expected costs: Final bills were occasionally much higher than initial estimates, upsetting customers.
- Misplaced or lost items: In some cases, belongings went missing or were delivered to the wrong location.
Positive Marco Polo Pro Moving Reviews
LaTonya Strickland, Google
This service was available to me at the very last minute! Boris made a way to make the timeline fit! I appreciate John and Marcus who have been so awesome and so professional.
Erika Christ, Google
Boris was very responsive, and he single-handedly took care of my interstate move. Very professional and a sweet guy. Highly recommend.
Fran Villalobos, Google
From the outset, their customer service was amazing, providing thorough explanations of services and pricing while promptly addressing any inquiries.
Negative Marco Polo Pro Moving Reviews
Britney F., Google
The bookcase was loaded onto the moving truck and discarded at their warehouse, despite my clear instructions to leave it in the apartment. Months later, I still had not received payment.
Cassaundra McHenry, Google
They severely damaged my metal bookshelves by neglecting to wrap them properly, resulting in significant gouges. They ignored my emails, texts, and calls for a full month.
Jennifer R., Yelp
I contacted them for a simple move and was told the trip charge was $150, almost twice what other people in the area charge. I was moving three miles down the street.
Neutral Marco Polo Pro Moving Reviews
Nichelle T., Yelp
The movers were awesome! My moving experience was great aside from the discrepancy. What was quoted in the email changed slightly because it was a mistake on his part.
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How moveBuddha rated Marco Polo Pro Moving
Marco Polo Pro Moving earns a 3.4/5 composite rating based on moveBuddha's editorial rating categories. That's below the 3.6/5 average among Alexandria movers. moveBuddha's research team rates each category independently, and each one measures a different aspect of mover quality.
| Rating category | Marco Polo Pro Moving | What it measures |
|---|---|---|
| Industry experience | 3/5 | Years in operation, fleet size & locations |
| Review quality | 3.5/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 3/5 | Google Business Profile rating & review volume |
| Yelp reviews | 3/5 | Yelp rating & review volume |
| BBB | 3/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3/5 | Market presence & industry recognition |
Our summary of Marco Polo Pro Moving
Fast moves, fair prices, and friendly crews lead the feedback. Across all 210 reviews, 197 were positive, or 93.8%. Customers frequently praise affordable rates, flexible scheduling, quick replies, clear communication, and fast work. Compared with other local movers, many said Marco Polo charged less, finished sooner, and avoided hidden fees. They also described crews as punctual, polite, and careful with furniture. Negative feedback from 12 reviews, or 5.7%, focuses on damaged furniture and TVs, misplaced or discarded items, higher charges, and slow responses after problems. One neutral review, or 0.5%, praised the movers but reported a quote error that created an unexpected cost. Damage handling, item tracking, and complaint follow-up need closer attention.
Ratings based on moveBuddha's research methodology, updated October 2026.
How much does Marco Polo Pro Moving cost?
Marco Polo Pro Moving does not publish standard hourly rates or flat-fee pricing publicly. Movers in Alexandria charge an average of $134/hour, though rates vary by company. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
Estimated for a typical 2-3 bedroom Virginia move
$954 – $2,169
How does Marco Polo Pro Moving compare to other Alexandria movers?
Marco Polo Pro Moving ranks alongside the top full-service movers in Alexandria on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Alexandria movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.84 |
90% | A+ | ||
4.62 |
87% | A+ | ||
|
4.52 |
97% | F | ||
|
4.56 |
91% | A+ | ||
|
4.5 |
99% | A+ | ||
|
4.76 |
97% | A+ | ||
|
4.5 |
97% | A+ | ||
|
4.5 |
97% | A+ | ||
|
4.52 |
98% | A+ | ||
|
4.56 |
93% | A |
Final verdict: Marco Polo Pro Moving
Marco Polo Pro Moving earns a 3.4/5 moveBuddha score, backed by 94% positive customer reviews across 210 verified reviews. Marco Polo Pro Moving has built a reputation for affordable rates and flexibility, making it worth a look for your Virginia move.
All ratings reflect moveBuddha's analysis updated October 2026, based on independent research and verified customer reviews.
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FAQs about Marco Polo Pro Moving
How does Marco Polo Pro Moving's review score compare to other Virginia movers?
Marco Polo Pro Moving earns 94% positive customer reviews across 210 verified customer reviews. Its composite moveBuddha score is 3.4/5. That's above the 90% average among Alexandria movers, and above the 87% Virginia average.
What services does Marco Polo Pro Moving offer?
Marco Polo Pro Moving is a full-service mover operating in Virginia. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Marco Polo Pro Moving require a deposit?
How much deposit Marco Polo Pro Moving asks for depends on your move type and timing. Most Virginia full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
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