Five Stars Movers Review
Fact Checked by:
Positive Reviews
70%
across 313 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
20
founded 2006
Five Stars Movers is a 4.5/5-rated Massachusetts full-service mover, operating since 2006 (20 years in business). Five Stars Movers earns 70% positive reviews across 313 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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Five Stars Movers at a glance
- Track record: 20 years in business with 70% positive customer reviews across 313 verified reviews.
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 4.16/5
- Quote accuracy: 44/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Quick moving process
Affordable rates
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Five Stars Movers has been in business for 20 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. Five Stars Movers has about 70% positive reviews across roughly 313 total reviews, with an average Yelp rating of 2.7.
Quote accuracy 4.0
Quote reliability often comes down to clarity and consistency. Customers can request quotes from Five Stars Movers.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Five Stars Movers emphasizes clear communication, careful handling.
Recent reviews
"The movers were prompt, professional, and very efficient—made moving stress-free. No hidden fees and everything arrived in great shape. Would recommend them to anyone looking for a reliable moving company."
"Five Star Movers handled my apartment move and storage seamlessly. Erika was responsive and the team showed up on time. Price beat competitors. All items arrived safely, nothing broken. Highly recommend for local moves."
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What do customers say about Five Stars Movers?
Across 313 verified customer reviews from multiple platforms, 70% are positive, 28% are negative, and 1% are neutral.
What customers like most about Five Stars Movers
- Efficient service: Many customers praise Five Stars Movers for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the Five Stars Movers's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Five Stars Movers's attention to detail.
- Quick moving process: The team at Five Stars Movers often gets the job done faster than expected, saving clients time.
- Affordable rates: Many reviewers found Five Stars Movers to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about Five Stars Movers
- Unexpected charges: Hidden fees or surprise costs caused dissatisfaction among some Five Stars Movers clients.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Five Stars Movers left some customers feeling in the dark.
Sample positive reviews
"The movers were prompt, professional, and very efficient—made moving stress-free. No hidden fees and everything arrived in great shape. Would recommend them to anyone looking for a reliable moving company."
"Five Star Movers handled my apartment move and storage seamlessly. Erika was responsive and the team showed up on time. Price beat competitors. All items arrived safely, nothing broken. Highly recommend for local moves."
"Tony and his crew were punctual, professional, and quick. They took care with our items and made the whole moving process so much easier. Would use and recommend them again!"
Sample negative reviews
"They gave us a set price then tripled it at pickup. Stuff missing, furniture damaged, no one answered calls after. Horrible company."
Yelp
"After loading my belongings, the quote increased almost 50%. Several items damaged in the move. The insurance claim process was slow and compensation was minimal."
"My boxes were lost and TVs broken. Nobody responded to emails or calls about damages. If you value your things, look elsewhere."
Sample neutral reviews
"Items arrived safe but price was $1000 over quote after loading. Communication after pickup was lacking, but everything made it to Florida. Delivery driver needed help unloading."
Yelp
"Movers came on time and were efficient, but several bookcases and other items were damaged. OK if you want a cheaper move, but not for valuables."
Yelp
"Setup was smooth, movers were fast. Some hardware lost and delivery handled by another company who left packing debris. Would recommend if you watch extra costs."
How moveBuddha rated Five Stars Movers
Five Stars Movers earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Five Stars Movers | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.04/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 5/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Five Stars Movers
Moving can be a headache, but Five Stars Movers often delivers prompt, professional, and affordable help that many customers call a step above their competition. Analyzing 313 pieces of feedback reveals that more than 70% praised efficient service, careful handling, and remarkably polite movers. People highlight how quickly items are packed and moved, as well as fair pricing compared to other companies. That said, almost a third voice frustration—unexpected charges, damaged belongings, and poor communication show up repeatedly. The most common complaints focus on hidden or surprise fees after pickup, items arriving broken or missing, and a lack of updates during long-distance moves. Despite negative stories, most say the team’s speed and respect for property set Five Stars apart, especially for local jobs. If getting a low-stress, affordable move with attentive staff matters most, Five Stars Movers frequently stands out, but ask detailed questions about extra charges to avoid surprises.
Ratings based on moveBuddha's research methodology, updated May 2026.
How much does Five Stars Movers cost?
Five Stars Movers does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does Five Stars Movers compare to other Newton movers?
Five Stars Movers ranks alongside the top full-service movers in Newton on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Newton movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.76 |
96% | A+ | ||
|
4.66 |
99% | A+ | ||
|
4.7 |
91% | A | ||
|
4.62 |
94% | A+ | ||
|
4.66 |
87% | A+ | ||
|
4.66 |
98% | A+ | ||
|
4.62 |
94% | A+ | ||
|
4.58 |
84% | A+ | ||
|
4.56 |
76% | A+ | ||
|
4.5 |
89% | A+ |
How Five Stars Movers's ratings compare to other Newton movers
Five Stars Movers's Yelp rating (2.7/5) is lower than the average across the 101 movers analyzed in Newton, which carry an average Yelp rating of 4.0/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Five Stars Movers | 2.7/5 | -- |
| Newton movers | 4.0/5 | 101 movers |
| Massachusetts movers | 4.0/5 | 106 movers |
Final verdict: Five Stars Movers
Five Stars Movers earns a 4.5/5 moveBuddha score with 70% positive customer reviews across 313 verified reviews. With 20 years in business, Five Stars Movers is a solid option to consider for Massachusetts moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated May 2026, based on independent research and verified customer reviews.
FAQs about Five Stars Movers
How does Five Stars Movers's review score compare to other Massachusetts movers?
Five Stars Movers earns 70% positive customer reviews across 313 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Five Stars Movers's Yelp rating lower than other sources?
Five Stars Movers's 2.7/5 Yelp rating across 93 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Five Stars Movers offer?
Five Stars Movers is a full-service mover operating in Massachusetts. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Five Stars Movers require a deposit?
Deposit requirements for Five Stars Movers depend on the type and timing of your move. Most Massachusetts full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Five Stars Movers been in business?
Five Stars Movers has been in business for 20 years, founded in 2006.
How do I choose the right Newton moving company?
To pick the best Newton mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking Five Stars Movers?
Compare Five Stars Movers's quote against other top Massachusetts movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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