Jones Moving & Storage review 2026 (Phoenix, AZ)
In business since 1990 · Updated
Jones Moving & Storage, a Phoenix, AZ moving company, ranks #43 of 242 movers in Arizona, with a moveBuddha rating of 4.36/5.
97% of Jones Moving & Storage's 307 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
In business since 1990, Jones Moving & Storage holds active FMCSA registration (USDOT #1851763) and operates 3 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Jones Moving & Storage measures up
Across 307 reviews, Jones Moving & Storage in Phoenix, AZ is rated 4.8/5 on Google (254 reviews) and 4.3/5 on Yelp (6 reviews), and has an A+ rating from the Better Business Bureau.
Jones Moving & Storage ranks #43 out of 242 movers in Arizona with a moveBuddha Score of 4.36 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.36.
- Website
- 5.0
- Industry experience
- 4.7
- Brand
- 4.5
- Customer service
- 4.4
- Review quality
- 4.3
Google rating
Based on 254 reviews
Yelp rating
Based on 6 reviews
Better Business Bureau
Based on BBB profile
Is Jones Moving & Storage moveBuddha Certified?
Jones Moving & Storage is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Jones Moving & Storage hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Jones Moving & Storage?
Out of 307 verified reviews, 97% of customers left a positive review about Jones Moving & Storage in Phoenix, AZ. 2.6% of reviews are negative and 0.7% are neutral. Jones Moving & Storage has a 7% higher positive review percentage than the average Arizona moving company (97% vs the Arizona state average of 90%).
- Positive96.7%(297)
- Neutral0.7%(2)
- Negative2.6%(8)
Based on 307 reviews across Google, Yelp, and other review sites.
What customers like about Jones Moving & Storage
Affordable rates
Many reviewers found Jones Moving & Storage to be more budget-friendly than competitors without sacrificing quality.
Respectful of property
Customers appreciated how carefully Jones Moving & Storage's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Jones Moving & Storage's attention to detail.
Friendly and approachable staff
Many customers felt at ease working with the courteous and personable team at Jones Moving & Storage.
Efficient service
Many customers praise Jones Moving & Storage for completing moves smoothly and with minimal downtime.
What positive reviewers say
“Easy to work with, fair and SOLID quotes, took great care of my treasures and everything arrived on time and in good condition.”
Pat VizinaVerified ReviewerGoogle“They were efficient and eager to work, careful with items being moved, clean and respectful. I will use them again and recommend them.”
Linda MaughanVerified ReviewerGoogle“Jones moving was amazing! Candice answered quickly and got us a quote that was thousands less than 2 guys and a truck!”
Taylor GeohaganVerified ReviewerGoogle“The movers were so polite and helpful. They had a great attitude. Best movers we’ve ever had!!!”
Monica JohnsonVerified ReviewerGoogle“The movers showed up on time, worked quickly and treated my belongings with appropriate care. I will use Jones Moving & Storage again.”
Donald HohansheltVerified ReviewerGoogle
What mixed reviewers say
“Highly recommend for local movers—the movers are so friendly and careful with your belongings and they get the job done fast. I do NOT recommend them for storage—the minimum hours + 1 still applies.”
AnnaVerified ReviewerGoogle
Most common complaints about Jones Moving & Storage
Damage to items
Some customers reported that items were damaged during packing or loading.
Misplaced or lost items
In some cases, belongings went missing or were delivered to the wrong location.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Jones Moving & Storage clients.
What negative reviewers say
“They stole a bunch of my stuff or lost it, now refuse to respond to me. When I finally got my stuff back after 10 years, I realized I had boxes that were not mine.”
Mary Kathryn HoltVerified ReviewerGoogle“They packed my belongings in such an unsecured way that by the time it arrived to the destination, over half of my things were damaged.”
Calvin ShayVerified ReviewerGoogle“I wanted to pick my items up out of storage within 4 days. Was told I could not. I had to have delivered somewhere and they would charge ANOTHER $270.”
Jean NelsonVerified ReviewerGoogle“My wife is still looking for toiletries and clothing since things were put into the wrong cartons.”
Gene SteinbergVerified ReviewerGoogle
Jones Moving & Storage
4.36Phoenix, AZSince 1990
Save more than 30% on average by comparing movers before you book.
Jones Moving & Storage
4.36
Phoenix, AZ · Since 1990
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Jones Moving & Storage, then see how it compares with other top-rated movers in Phoenix.
Compare prices side by side
See where Jones Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Jones Moving & Storage offer?
Jones Moving & Storage covers moving (local moves and long-distance moves), packing (unpacking), and storage (climate-controlled storage).
Services offered
Is Jones Moving & Storage licensed and insured?
Federally licensed, operating authority active
US DOT 1851763 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Jones Moving & Storage is registered with the Federal Motor Carrier Safety Administration under US DOT number 1851763, as CANDICE JONES, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Jones Moving & Storage holds. Ask for a certificate of insurance before you book.
- Registered legal name
- CANDICE JONESThe entity behind the trading name, as filed with the FMCSA
- Doing business as
- JONES MOVINGTrade name on file with the FMCSA
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 3Power units reported to the FMCSA
- Miles driven
- 101,560Reported to the FMCSA for 2024
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- June 2026
How much does Jones Moving & Storage cost?
Jones Moving & Storage does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Arizona, you can expect to pay approximately $132/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home. Long-distance (500-1,000 mi) 2-3 bedroom moves from similar movers typically run $4,500–$7,500.
What similar movers typically bill for a local move
Full-service Arizona moving companies similar to Jones Moving & Storage typically bill the amounts below using a $132/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What similar movers typically bill for a long-distance move
Jones Moving & Storage is licensed for interstate moves, which are typically priced by weight and distance. Ranges below reflect totals from similar full-service Arizona moving companies.
| Home size | Distance | Typical total |
|---|---|---|
| 2-3 bedrooms | 500–1,000 mi | $4,500–$7,500 |
| 4+ bedrooms | 500–1,000 mi | $7,000–$11,500 |
What payment options and discounts does Jones Moving & Storage offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
- Discounts
- Mover’s own offer
Jones Moving & Storage accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
Jones Moving & Storage also offers discounts on request. It also lists: Take advantage of our Fall Moving Special by reserving your move today and enjoying a Scottsdale Moving Discount! Call us now at 602-944-1413 to benefit from Jones Moving Company's cost-effective moving packages paired with top-notch service. We serve both residential and commercial clients, providing Phoenix Moving Company and Phoenix Moving Service for apartments and businesses. Ask what you qualify for and how much you could save before you book.
How Jones Moving & Storage compares with the top 10 Phoenix movers
With a moveBuddha score of 4.36 out of 5, Jones Moving & Storage falls short of the top 10 Phoenix moving companies, 0.12 points behind Arizona Discount Movers. At 307 reviews, Jones Moving & Storage has fewer reviews than nine of the ten. Where Jones Moving & Storage falls behind is customer service, with a customer service score that trails nine of the ten.
The ten highest-scoring local movers near Phoenix, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Just-In Time Moving & StorageMesa | 4.70 | 1,558 | 4.9 | 4.8 | A+ |
| 2 | Moving Team Six LLCPhoenix | 4.64 | 1,241 | 4.9 | 4.5 | A+ |
| 3 | Camelback MovingPhoenix | 4.62 | 2,291 | 4.8 | 4.7 | A+ |
| 4 | Mentors Moving & StorageTempe | 4.62 | 434 | 4.7 | 4.4 | A+ |
| 5 | Dose Moving & StoragePhoenix | 4.58 | 1,398 | 4.8 | 4.7 | A+ |
| 6 | Muscular Moving Men & StoragePhoenix | 4.56 | 2,891 | 4.6 | 3.4 | A+ |
| 7 | Lifetime Moving And StoragePhoenix | 4.56 | 527 | 4.6 | 2.3 | A+ |
| 8 | Copperstate MovingPhoenix | 4.50 | 2,538 | 4.8 | 2.6 | F |
| 9 | Beltmann Relocation GroupPhoenix | 4.50 | 283 | 4.4 | 2.7 | A+ |
| 10 | Arizona Discount MoversPhoenix | 4.48 | 809 | 4.3 | 2.5 | A+ |
| 11 | Jones Moving & StorageThis mover · ranks #11 | 4.36 | 307 | 4.8 | 4.3 | A+ |
How does Jones Moving & Storage compare to other Arizona movers?
- moveBuddha score#43 of 242(better than average)
4.36vs 3.77 avg
Jones Moving & Storage scores 4.36, above the Arizona average of 3.77, and ranks #43 of 242 Arizona movers.
- Positive reviews#83 of 242(better than average)
97%vs 90% avg
Jones Moving & Storage has 97% positive reviews, above the Arizona average of 90%, and ranks #83 of 242 Arizona movers.
- Negative reviews#79 of 242(better than average)
3%vs 10% avg
Jones Moving & Storage has 3% negative reviews, below the Arizona average of 10%, and ranks #79 of 242 Arizona movers. A lower percentage is better.
- Reviews analyzed#71 of 242(worse than average)
307vs 316 avg
Jones Moving & Storage has 307 reviews analyzed, below the Arizona average of 316, and ranks #71 of 242 Arizona movers.
- Yelp rating#37 of 242(better than average)
4.3vs 3.7 avg
Jones Moving & Storage has a Yelp rating of 4.3, above the Arizona average of 3.7, and ranks #37 of 242 Arizona movers.
- Years in business#15 of 242(better than average)
36 yearsvs 19 years avg
Jones Moving & Storage has been in business for 36 years, above the Arizona average of 19 years, and ranks #15 of 242 Arizona movers.
| Metric | This moverJones Moving & Storage | Arizona avg | Arizona rank | Difference |
|---|---|---|---|---|
| moveBuddha score#43 of 242 in Arizona | 4.36 | 3.77 | #43 of 242 | +0.59(better than average) |
| Positive reviews#83 of 242 in Arizona | 97% | 90% | #83 of 242 | +7 pts(better than average) |
| Negative reviewsLower is better#79 of 242 in Arizona | 3% | 10% | #79 of 242 | −7 pts(better than average) |
| Reviews analyzed#71 of 242 in Arizona | 307 | 316 | #71 of 242 | −9(worse than average) |
| Yelp ratingBased on only 6 reviews#37 of 242 in Arizona | 4.3 | 3.7 | #37 of 242 | +0.6(better than average) |
| Years in business#15 of 242 in Arizona | 36 years | 19 years | #15 of 242 | +17(better than average) |
Compared with 242 Arizona movers with moveBuddha profiles. Rank #1 is the best in Arizona.
Jones Moving & Storage
4.36Phoenix, AZSince 1990
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Jones Moving & Storage, then see how it compares with other top-rated movers in Phoenix.
Compare prices side by side
See where Jones Moving & Storage lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Jones Moving & Storage
4.36
Phoenix, AZ · Since 1990
Final verdict: Jones Moving & Storage
Jones Moving & Storage earns a 4.36/5 moveBuddha Score and ranks #21 among Phoenix movers, with 97% positive feedback across 307 customer reviews.
Customers consistently praise its affordable rates and respect for property. It is best for customers prioritizing crew professionalism, careful handling of belongings, and reliable service experience.
With 3 trucks and a track record dating to 1990, it has more history than the average Arizona mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Jones Moving & Storage
4.36
Phoenix, AZ · Since 1990
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Arizona moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Jones Moving & Storage
- Phone
- (623) 232-9448
- Website
- jonesmoverz.com
Other Jones Moving & Storage locations
Helpful Arizona moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.