Soft Touch Moving & Packing review 2026 (Phoenix, AZ)
In business since 2015 · Updated
Soft Touch Moving & Packing, a Phoenix, AZ moving company, ranks #56 of 242 movers in Arizona, with a moveBuddha rating of 4.30/5.
81% of Soft Touch Moving & Packing's 383 verified customer reviews are positive. Customers most often praise its affordable rates, while the most common complaint involves damage to items.
In business since 2015, Soft Touch Moving & Packing holds active FMCSA registration (USDOT #3108016) and operates 2 trucks. Ratings reflect moveBuddha’s independent analysis of customer reviews and FMCSA records.
How Soft Touch Moving & Packing measures up
Across 383 reviews, Soft Touch Moving & Packing in Phoenix, AZ is rated 4.7/5 on Google (881 reviews) and 3.5/5 on Yelp (180 reviews), and has an F rating from the Better Business Bureau.
Soft Touch Moving & Packing ranks #56 out of 242 movers in Arizona with a moveBuddha Score of 4.30 out of 5.
What goes into our score
Each category is scored out of 5. The line shows the overall score of 4.30.
- Website
- 5.0
- Industry experience
- 5.0
- Customer service
- 4.7
- Brand
- 4.5
- Review quality
- 3.8
Google rating
Based on 881 reviews
Yelp rating
Based on 180 reviews
Better Business Bureau
Based on BBB profile
Is Soft Touch Moving & Packing moveBuddha Certified?
Soft Touch Moving & Packing is not moveBuddha Certified. Certified movers are licensed carriers vetted by moveBuddha and spot-checked every quarter. They meet higher standards for insurance, pricing transparency, and customer care.
With a Certified mover, moveBuddha does the vetting for you and provides added protection. Soft Touch Moving & Packing hasn't gone through that certification process, so it's important to check licensing, insurance, estimates, and claims policies yourself before booking.
What movebuddha certified movers offer
- Up to $1,000 in added move coverage*. Extra protection for eligible moves.
- Vetted for licensing and insurance**. We verify state-required insurance for local movers and liability and cargo coverage for interstate movers.
- Dedicated moveBuddha support. Help through the move process.
- Dispute mediation. moveBuddha steps in if issues arise.
Before you book, check:
- USDOT and MC numbers. Look up the license and complaint history on FMCSA's site.
- Insurance coverage. Ask for proof of liability and cargo insurance.
- A written estimate. Binding or not-to-exceed, with every fee listed.
- The claims process. Ask how damage claims are filed and how long they take.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind. About moveBuddha Certified
** Local movers must hold insurance that meets state requirements for local moves. Interstate movers must carry auto liability of at least $750,000, general liability of at least $1M, and motor truck cargo coverage at or above $5,000 per vehicle and $10,000 per occurrence.
What do customers say about Soft Touch Moving & Packing?
Out of 383 verified reviews, 81% of customers left a positive review about Soft Touch Moving & Packing in Phoenix, AZ. 18.8% of reviews are negative and 0.3% are neutral. Soft Touch Moving & Packing has a 9% lower positive review percentage than the average Arizona moving company (81% vs the Arizona state average of 90%).
- Positive80.9%(310)
- Neutral0.3%(1)
- Negative18.8%(72)
Based on 383 reviews across Google, Yelp, and other review sites.
What customers like about Soft Touch Moving & Packing
Affordable rates
Many reviewers found Soft Touch Moving & Packing to be more budget-friendly than competitors without sacrificing quality.
Quick moving process
The team at Soft Touch Moving & Packing often gets the job done faster than expected, saving clients time.
Respectful of property
Customers appreciated how carefully Soft Touch Moving & Packing's team maneuvered furniture through tight spaces without damaging walls or floors.
Careful handling
Belongings are treated with caution, and many customers report zero damage thanks to Soft Touch Moving & Packing's attention to detail.
Efficient service
Many customers praise Soft Touch Moving & Packing for completing moves smoothly and with minimal downtime.
What positive reviewers say
“They were fast and efficient, and we were blown away by their service. Pricing was very affordable, and well worth the cost. They wrapped everything up to keep our furniture safe.”
GoogleVerified Reviewer “Mario and Robert were so helpful during my move. They were professional, careful, speedy, and knowledgeable. Everything was so easy and went faster than I expected. The price was also cheaper than about 10 other local moving companies.”
GoogleVerified Reviewer “Rick and Robert took amazing care of all my furniture and boxes and were a delight.”
GoogleVerified Reviewer “They arrived on time and were customer service oriented. They worked tirelessly and professionally and were very meticulous about ensuring everything was wrapped in plastic or blankets.”
GoogleVerified Reviewer
What mixed reviewers say
“They took care of my furniture and house better than I even expected. I found lots of items left in my apartment. I am not sure why they left lamps, and extra clothes.”
YelpVerified Reviewer
Most common complaints about Soft Touch Moving & Packing
Damage to items
Some customers reported that items were damaged during packing or loading.
Unexpected charges
Hidden fees or surprise costs caused dissatisfaction among some Soft Touch Moving & Packing clients.
Unreliable timing
Customers reported inconsistent scheduling and lack of punctuality from Soft Touch Moving & Packing.
What negative reviewers say
“10:30 rolls around and we have received no calls or updates. We attempted to call the business numerous times with no answer.”
GoogleVerified Reviewer “Upon arrival, they brought my couch in, not wrapped. It was filthy and worn on corners from them trying to get it into my apartment.”
GoogleVerified Reviewer “My sister and I hired this company to move and what should've been $700 ended up costing us closer $1300.”
GoogleVerified Reviewer
Soft Touch Moving & Packing
4.30Phoenix, AZSince 2015
Save more than 30% on average by comparing movers before you book.
Soft Touch Moving & Packing
4.30
Phoenix, AZ · Since 2015
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving & Packing, then see how it compares with other top-rated movers in Phoenix.
Compare prices side by side
See where Soft Touch Moving & Packing lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
What services does Soft Touch Moving & Packing offer?
Soft Touch Moving & Packing offers full-service moving, commercial moves, small moves, estate moves, and packing.
Services offered
Is Soft Touch Moving & Packing licensed and insured?
Federally licensed, operating authority active
US DOT 3108016 Check on SAFER
Verified against the FMCSA, not by moveBuddha
Yes, Soft Touch Moving & Packing is registered with the Federal Motor Carrier Safety Administration under US DOT number 3108016, and its operating status is currently active.
Insurance is a separate question, and one this profile cannot settle: moveBuddha does not receive carriers' insurance filings, so nothing here confirms what cover Soft Touch Moving & Packing holds. Ask for a certificate of insurance before you book.
- FMCSA safety rating
- Not ratedMost carriers are unrated. A rating is only assigned after a compliance review. It is not a failed one.
- Trucks registered
- 2Power units reported to the FMCSA
- Roadside inspections
- 0Recorded by the FMCSA
- FMCSA record last updated
- June 2026
How much does Soft Touch Moving & Packing cost?
Soft Touch Moving & Packing does not publish hourly rates or flat fees publicly. Based on moveBuddha's data on moving companies operating in Arizona, you can expect to pay approximately $132/hr. Total local-move costs from similar movers typically run $400–$750 for a studio or 1-bedroom, $850–$1,750 for a 2-3 bedroom, and $1,700–$3,400 for a 4+ bedroom home.
What similar movers typically bill for a local move
Full-service Arizona moving companies similar to Soft Touch Moving & Packing typically bill the amounts below using a $132/hr rate for a 2-person crew and scaling up for larger homes that need more movers and hours.
| Home size | Typical total | Time and crew |
|---|---|---|
| Studio / 1 bedroom | $400–$750 | 3–5 hours, 2 movers |
| 2-3 bedrooms | $850–$1,750 | 5–8 hours, 2–3 movers |
| 4+ bedrooms | $1,700–$3,400 | 8–12 hours, 3–4 movers |
What payment options and discounts does Soft Touch Moving & Packing offer?
- Accepts
- Credit Cards
- Deposit
- Not listed, so ask
Soft Touch Moving & Packing accepts credit cards. Deposit policies vary by mover, so ask whether one is required when you request a quote.
How Soft Touch Moving & Packing compares with the top 10 Phoenix movers
With a moveBuddha score of 4.30 out of 5, Soft Touch Moving & Packing falls short of the top 10 Phoenix movers, 0.18 points behind Arizona Discount Movers. At 383 reviews, Soft Touch Moving & Packing has fewer reviews than nine of the ten. Where Soft Touch Moving & Packing falls behind is review quality, with a review quality score that trails nine of the ten.
The ten highest-scoring local movers near Phoenix, by moveBuddha score.
| # | Mover | Score | Reviews | Yelp | BBB | |
|---|---|---|---|---|---|---|
| 1 | Just-In Time Moving & StorageMesa | 4.70 | 1,558 | 4.9 | 4.8 | A+ |
| 2 | Moving Team Six LLCPhoenix | 4.64 | 1,241 | 4.9 | 4.5 | A+ |
| 3 | Camelback MovingPhoenix | 4.62 | 2,291 | 4.8 | 4.7 | A+ |
| 4 | Mentors Moving & StorageTempe | 4.62 | 434 | 4.7 | 4.4 | A+ |
| 5 | Dose Moving & StoragePhoenix | 4.58 | 1,398 | 4.8 | 4.7 | A+ |
| 6 | Muscular Moving Men & StoragePhoenix | 4.56 | 2,891 | 4.6 | 3.4 | A+ |
| 7 | Lifetime Moving And StoragePhoenix | 4.56 | 527 | 4.6 | 2.3 | A+ |
| 8 | Copperstate MovingPhoenix | 4.50 | 2,538 | 4.8 | 2.6 | F |
| 9 | Beltmann Relocation GroupPhoenix | 4.50 | 283 | 4.4 | 2.7 | A+ |
| 10 | Arizona Discount MoversPhoenix | 4.48 | 809 | 4.3 | 2.5 | A+ |
| 11 | Soft Touch Moving & PackingThis mover · ranks #11 | 4.30 | 383 | 4.7 | 3.5 | F |
How does Soft Touch Moving & Packing compare to other Arizona movers?
- moveBuddha score#56 of 242(better than average)
4.30vs 3.77 avg
Soft Touch Moving & Packing scores 4.30, above the Arizona average of 3.77, and ranks #56 of 242 Arizona movers.
- Positive reviews#183 of 242(worse than average)
81%vs 90% avg
Soft Touch Moving & Packing has 81% positive reviews, below the Arizona average of 90%, and ranks #183 of 242 Arizona movers.
- Negative reviews#187 of 242(worse than average)
19%vs 10% avg
Soft Touch Moving & Packing has 19% negative reviews, above the Arizona average of 10%, and ranks #187 of 242 Arizona movers. A lower percentage is better.
- Reviews analyzed#54 of 242(better than average)
383vs 316 avg
Soft Touch Moving & Packing has 383 reviews analyzed, above the Arizona average of 316, and ranks #54 of 242 Arizona movers.
- Yelp rating#50 of 242(worse than average)
3.5vs 3.7 avg
Soft Touch Moving & Packing has a Yelp rating of 3.5, below the Arizona average of 3.7, and ranks #50 of 242 Arizona movers.
- Years in business#75 of 242(worse than average)
11 yearsvs 19 years avg
Soft Touch Moving & Packing has been in business for 11 years, below the Arizona average of 19 years, and ranks #75 of 242 Arizona movers.
| Metric | This moverSoft Touch Moving & Packing | Arizona avg | Arizona rank | Difference |
|---|---|---|---|---|
| moveBuddha score#56 of 242 in Arizona | 4.30 | 3.77 | #56 of 242 | +0.53(better than average) |
| Positive reviews#183 of 242 in Arizona | 81% | 90% | #183 of 242 | −9 pts(worse than average) |
| Negative reviewsLower is better#187 of 242 in Arizona | 19% | 10% | #187 of 242 | +9 pts(worse than average) |
| Reviews analyzed#54 of 242 in Arizona | 383 | 316 | #54 of 242 | +67(better than average) |
| Yelp rating#50 of 242 in Arizona | 3.5 | 3.7 | #50 of 242 | −0.2(worse than average) |
| Years in business#75 of 242 in Arizona | 11 years | 19 years | #75 of 242 | −8(worse than average) |
Compared with 242 Arizona movers with moveBuddha profiles. Rank #1 is the best in Arizona.
Soft Touch Moving & Packing
4.30Phoenix, AZSince 2015
Save more than 30% on average by comparing movers before you book.
Save more than 30% on average
On average, moveBuddha users save more than 30% by comparing movers before they book. Get a quote from Soft Touch Moving & Packing, then see how it compares with other top-rated movers in Phoenix.
Compare prices side by side
See where Soft Touch Moving & Packing lands against similar movers.
Vetted movers only
Licensing and reviews checked, just like this page.
Free, no obligation
Nothing is booked until you choose a mover.
Soft Touch Moving & Packing
4.30
Phoenix, AZ · Since 2015
Final verdict: Soft Touch Moving & Packing
Soft Touch Moving & Packing earns a 4.30/5 moveBuddha Score and ranks #27 among Phoenix movers, with 81% positive feedback across 383 customer reviews.
Customers consistently praise its affordable rates and quick moving process. It is best for customers prioritizing careful handling of belongings, efficient moves, and reliable service experience.
With 2 trucks and a track record dating to 2015, it has less history than the average Arizona mover, and the most common complaint is damage to items.
All ratings reflect moveBuddha's analysis updated November 2026, based on independent research and verified customer reviews.
Soft Touch Moving & Packing
4.30
Phoenix, AZ · Since 2015
Why moveBuddha?
- 30%+Average savings
On average, moveBuddha users save more than 30% by comparing movers before booking.
Calculate your Arizona moving cost - $1,000Added move coverage*
When you choose a moveBuddha Certified mover, you get $1,000 in added move coverage*, plus dedicated support throughout your move.
- 1-on-1Dispute mediation
If something goes wrong, moveBuddha provides dispute mediation with Certified movers to help resolve the issue and protect your move.
* Added move coverage is not replacement-value insurance, or insurance, or an indemnity of any kind.
Contact Soft Touch Moving & Packing
- Phone
- (480) 584-0865
- Website
- softtouchmoving.com
Helpful Arizona moving resources
How we score moving companies
Every mover on moveBuddha is scored on the same six factors, weighted by how much each one changes a move.
- Quotes & payment optionsWeighs most
The heaviest factor, because price certainty is where moves go wrong. We reward estimates you can hold a mover to, and terms disclosed before you pay.
- Online reputationMajor factor
An objective read from third parties rather than from the mover. The Google rating for the company's headquarters sets the band; Trustpilot, BBB, and independent review sites are read alongside it.
- ServicesMajor factor
The range a mover can actually cover, scored across seven categories, with extra credit for the uncommon ones most companies hand off to a subcontractor.
- Customer supportSupporting factor
How easily you can reach a human, and how clearly the mover sets expectations before, during, and after the move. Verified against company documentation and direct outreach.
- Review feedbackSupporting factor
A company's share of positive customer feedback, converted straight to points, with no curve and no editorial adjustment.
- State availabilityMinor factor
The lightest factor, and deliberately so: wide coverage helps more readers reach a mover, but it says nothing about how good the move will be.
What the scores are built on
- 4,500+Moving companies analyzed
- 1M+Authenticated reviews
- 25+Independent data sources
- 1,000+Live price points a month
- $0Paid for a ranking
- MonthlyRefreshed and re-verified
Written by
Ryan CarriganCo-founder, moveBuddha
Ryan Carrigan is the co-founder of moveBuddha and a leading voice in the moving industry, helping hundreds of thousands of Americans make smarter, safer relocation decisions each year. With more than a decade of experience analyzing moving companies, pricing trends, and industry regulations, Ryan brings hands-on industry knowledge and data-driven insight to every guide and review. His research has been featured in Forbes, Consumer Reports, The New York Times, and NBC News.