Soft Touch Moving & Packing Review
Fact Checked by:
Positive Reviews
81%
across 383 reviews
moveBuddha Score
4.5/5
based on moveBuddha methodology
Years in Business
11
founded 2015
FMCSA Status
Active
Soft Touch Moving & Packing is a 4.5/5-rated Arizona full-service mover, operating since 2015 (11 years in business). Soft Touch Moving & Packing earns 81% positive reviews across 383 verified customer reviews. The company holds active FMCSA registration and operates 2 trucks. All ratings reflect moveBuddha's independent analysis.
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Soft Touch Moving & Packing at a glance
- Track record: 11 years in business with 81% positive customer reviews across 383 verified reviews.
- Scale: 2 trucks operating across Arizona
- Industry experience: 5/5
- Customer service: 4.72/5
- Review quality: 3.84/5
- Quote accuracy: 4.24/5
What this review covers
Efficient service
Quick moving process
Professional and polite staff
Careful handling
Affordable rates
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. Soft Touch Moving & Packing has been in business for 11 years, demonstrating strong staying power in a competitive industry with services like international moving and interstate moving.
Review quality 3.8
Customer reviews are the clearest window into a mover’s reputation. Soft Touch Moving & Packing has about 81% positive reviews across roughly 383 total reviews, with an average Yelp rating of 3.5.
Quote accuracy 4.2
Quote reliability often comes down to clarity and consistency. Customers can request instant email quotes from Soft Touch Moving & Packing.
Customer service 4.7
From responsiveness to follow-through, customer service is a big differentiator. Soft Touch Moving & Packing emphasizes clear communication, careful handling.
Recent reviews
"Rick, Ben and Adrian were great with my move. They packed, moved, unpacked and unloaded an additional POD. Great job all around."
"They were fast and efficient, and we were blown away by their service. Pricing was very affordable, and well worth the cost. They wrapped everything up to keep our furniture safe."
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What do customers say about Soft Touch Moving & Packing?
Across 383 verified customer reviews from multiple platforms, 81% are positive, 19% are negative, and 0% are neutral.
What customers like most about Soft Touch Moving & Packing
- Efficient service: Many customers praise Soft Touch Moving & Packing for completing moves smoothly and with minimal downtime.
- Quick moving process: The team at Soft Touch Moving & Packing often gets the job done faster than expected, saving clients time.
- Professional and polite staff: Customers say the Soft Touch Moving & Packing's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to Soft Touch Moving & Packing's attention to detail.
- Affordable rates: Many reviewers found Soft Touch Moving & Packing to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about Soft Touch Moving & Packing
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Lack of communication: Poor or inconsistent updates from Soft Touch Moving & Packing left some customers feeling in the dark.
- Delayed arrival or delivery: Several reviewers experienced frustrating delays either on moving day or with final delivery.
Positive Soft Touch Moving & Packing Reviews
"Rick, Ben and Adrian were great with my move. They packed, moved, unpacked and unloaded an additional POD. Great job all around."
"They were fast and efficient, and we were blown away by their service. Pricing was very affordable, and well worth the cost. They wrapped everything up to keep our furniture safe."
"We had an AMAZING experience. They were personable and professional and made our move quick and efficient. Their level of courtesy and service is one to take notes from."
Negative Soft Touch Moving & Packing Reviews
"Used this company to move in June. I had asked for my furniture to be wrapped...Upon arrival, they brought my couch in, not wrapped. It was filthy...It's now been 4 months trying to get ahold of a manager."
"Scott finally emailed back to cancel our move rather than professionally handle the inconvenience, and we were left with 1 day to throw all our possessions in a pickup truck."
"We hired them for a long-distance move and ended up missing items, broken antiques, and additional charges. No response from Soft Touch!"
Is Soft Touch Moving & Packing licensed & insured?
Yes. Soft Touch Moving & Packing holds active FMCSA registration under the legal name SOFT TOUCH MOVING & PACKING. They operate 2 trucks. All licensing data is verified against FMCSA records by moveBuddha.
| Credential | Status | Verified |
|---|---|---|
| FMCSA registration | Active | 01/13/2026 |
| Fleet size | 2 power units | 01/13/2026 |
| FMCSA inspections | 0 total inspections | 01/13/2026 |
Though Arizona is largely an “unregulated” state, local moving companies are subject to some Arizona Department of Public Safety (AZDPS) and Department of Weights and Measures regulations intended to ensure that they operate safely and ethically. You can verify Soft Touch Moving & Packing's active status on the Arizona licensed movers database.
How moveBuddha rated Soft Touch Moving & Packing
Soft Touch Moving & Packing earns a 4.5/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | Soft Touch Moving & Packing | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 3.84/5 | Volume & sentiment of customer reviews |
| Customer service | 4.72/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.24/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 3.88/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 4.5/5 | Market presence & industry recognition |
Our summary of Soft Touch Moving & Packing
Soft Touch Moving & Packing stands out for speedy service, professional teams, and rates that undercut many competitors. More than 80% of customer feedback praised movers who worked fast, handled items with care, and brought friendly attitudes to each job. Customers highlight the company’s efficient work ethic and attention to protecting furniture, with prices that frequently beat other local options. Many mention repeat positive experiences, and booking and communication before moving day usually run smoothly. When issues arise, they are often serious—nearly 19% of feedback involved damage to property, poor communication, or movers arriving late. Reports include items left behind, extended wait times, or damage not addressed to satisfaction. Negative feedback frequently centers on resolving complaints and insufficient responses to claims. Despite these issues, Soft Touch earns higher marks for affordability and efficient work than most moving companies in Arizona. For quick, careful moves at a competitive price, many consider it a top option—while those needing ironclad reliability or complex claims service may want to double-check policies.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does Soft Touch Moving & Packing cost?
Soft Touch Moving & Packing does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
For typical Arizona moving costs across all home sizes and service types, see our Arizona moving cost guide.
How does Soft Touch Moving & Packing compare to other Phoenix movers?
Soft Touch Moving & Packing ranks alongside the top full-service movers in Phoenix on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Phoenix movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.66 |
90% | A+ | ||
|
4.62 |
93% | A+ | ||
|
4.62 |
89% | A+ | ||
|
4.56 |
76% | A+ | ||
|
4.52 |
79% | A+ | ||
|
4.5 |
92% | A+ | ||
|
4.5 |
92% | N/A | ||
|
4.5 |
97% | A+ | ||
|
4.48 |
73% | F | ||
|
4.7 |
95% | A+ |
How Soft Touch Moving & Packing's ratings compare to other Phoenix movers
Soft Touch Moving & Packing's Yelp rating (3.5/5) is in line with the average across the 66 movers analyzed in Phoenix, which carry an average Yelp rating of 3.6/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| Soft Touch Moving & Packing | 3.5/5 | -- |
| Phoenix movers | 3.6/5 | 66 movers |
| Arizona movers | 3.6/5 | 98 movers |
Final verdict: Soft Touch Moving & Packing
Soft Touch Moving & Packing earns a 4.5/5 moveBuddha score with 81% positive customer reviews across 383 verified reviews. With 11 years in business and 2 trucks operating across Arizona, Soft Touch Moving & Packing is a solid option to consider for Arizona moves.
Best for:
- Customers prioritizing strong communication, crew professionalism, and reliable service experience
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about Soft Touch Moving & Packing
Is Soft Touch Moving & Packing a legitimate, licensed mover?
Yes. Soft Touch Moving & Packing holds active FMCSA registration. The company operates 2 trucks. You can verify their licensing status on the Arizona state regulator database.
How does Soft Touch Moving & Packing's review score compare to other Arizona movers?
Soft Touch Moving & Packing earns 81% positive customer reviews across 383 verified customer reviews. Its composite moveBuddha score is 4.5/5.
Why is Soft Touch Moving & Packing's Yelp rating lower than other sources?
Soft Touch Moving & Packing's 3.5/5 Yelp rating across 180 reviews differs from its scores on other platforms due to Yelp's review-filtering algorithm. Yelp filters out a high share of positive reviews from smaller-volume businesses, particularly those that don't advertise. Cross-referencing reviews from multiple sources gives a more complete picture of mover quality.
What services does Soft Touch Moving & Packing offer?
Soft Touch Moving & Packing is a full-service mover operating in Arizona. The company operates 2 trucks. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does Soft Touch Moving & Packing require a deposit?
Deposit requirements for Soft Touch Moving & Packing depend on the type and timing of your move. Most Arizona full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has Soft Touch Moving & Packing been in business?
Soft Touch Moving & Packing has been in business for 11 years, founded in 2015. The company holds active FMCSA registration.
How do I choose the right Phoenix moving company?
To pick the best Phoenix mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
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