J.E. Ladd & Son Transfer Review
Fact Checked by:
Positive Reviews
97%
across 147 reviews
moveBuddha Score
4.1/5
based on moveBuddha methodology
Years in Business
142
founded 1884
J.E. Ladd & Son Transfer is a 4.1/5-rated North Carolina full-service mover, operating since 1884 (142 years in business). J.E. Ladd & Son Transfer earns 97% positive reviews across 147 verified customer reviews. All ratings reflect moveBuddha's independent analysis.
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J.E. Ladd & Son Transfer at a glance
- Track record: 142 years in business with 97% positive customer reviews across 147 verified reviews.
- Industry experience: 5/5
- Customer service: 3/5
- Review quality: 4.16/5
- Quote accuracy: 4.14/5
What this review covers
Efficient service
Professional and polite staff
Careful handling
Good communication
Affordable rates
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Company stats
Read full reviewIndustry experience 5.0
Companies with more years in business often outperform newer competitors. J.E. Ladd & Son Transfer has been in business for 142 years, demonstrating strong staying power in a competitive industry with services like interstate moving and intrastate moving.
Review quality 4.1
Customer reviews are the clearest window into a mover’s reputation. J.E. Ladd & Son Transfer has about 97% positive reviews across roughly 147 total reviews, with an average Yelp rating of 4.7.
Quote accuracy 4.1
Quote reliability often comes down to clarity and consistency. Customers can request quotes from J.E. Ladd & Son Transfer.
Customer service 3.0
From responsiveness to follow-through, customer service is a big differentiator. J.E. Ladd & Son Transfer emphasizes clear communication, careful handling.
Recent reviews
"Rodney and his crew were terrific. On time, efficient, attentive to detail, pleasant, helpful, thorough, professional. Jay responds immediately and communicates clearly. He is honest and transparent about costs. A+++"
"Jay and his team just moved us today and we have never had a better moving experience (and we’ve moved A LOT). They were all extremely friendly, helpful, and careful. We will be recommending them to all of our friends and family."
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What do customers say about J.E. Ladd & Son Transfer?
Across 147 verified customer reviews from multiple platforms, 97% are positive, 2% are negative, and 1% are neutral.
What customers like most about J.E. Ladd & Son Transfer
- Efficient service: Many customers praise J.E. Ladd & Son Transfer for completing moves smoothly and with minimal downtime.
- Professional and polite staff: Customers say the J.E. Ladd & Son Transfer's crews and service representatives handled their move professionally and were friendly and helpful throughout the move.
- Careful handling: Belongings are treated with caution, and many customers report zero damage thanks to J.E. Ladd & Son Transfer's attention to detail.
- Good communication: Reviewers frequently mention clear, consistent updates from J.E. Ladd & Son Transfer throughout the moving process.
- Affordable rates: Many reviewers found J.E. Ladd & Son Transfer to be more budget-friendly than competitors without sacrificing quality.
Most common complaints about J.E. Ladd & Son Transfer
- Lack of communication: Poor or inconsistent updates from J.E. Ladd & Son Transfer left some customers feeling in the dark.
- Damage to items: Some customers reported that items were damaged during packing or loading.
- Inaccurate estimates: Estimates from J.E. Ladd & Son Transfer were sometimes way off from what customers were ultimately billed.
Positive J.E. Ladd & Son Transfer Reviews
"Rodney and his crew were terrific. On time, efficient, attentive to detail, pleasant, helpful, thorough, professional. Jay responds immediately and communicates clearly. He is honest and transparent about costs. A+++"
"Jay and his team just moved us today and we have never had a better moving experience (and we’ve moved A LOT). They were all extremely friendly, helpful, and careful. We will be recommending them to all of our friends and family."
Matt Heronemus, Google
"Jay and the team from J.E. Ladd helped us with our move across town and they were incredible. So thoughtful and mindful of our possessions and moving them. They were incredibly careful, quick, and went above and beyond."
Negative J.E. Ladd & Son Transfer Reviews
"The price was good and two of the guys were excellent, Jay Ladd and Tony. Otherwise I'm very unhappy. The problems started with estimate; the size of the load was underestimated, the dates were wrong, promises were made but not communicated..."
Yelp
"Not sure what happened with this company. After calling, then an email, they asked a few questions stated they needed to see my items, crickets. Several more calls, emails, texts nothing. So much for 5 star. Unresponsive. I took my business elsewhere."
Yelp
"Based on the reviews I thought that this would be a great company to help me with my move to Durham. Unfortunately the only response to the quote I requested was a text... No further response was provided after I sent that information."
Neutral J.E. Ladd & Son Transfer Reviews
Yelp
"I'm not sure how any of the people got service because I've reached out to them three times already and not one person has reached out to me regarding my incessant request for a quote. ... Update: I received a nice message from the company apologizing for never follow up so I gave them some more stars for that. Kudos to customer service and hopefully I'll be able to use their service someday."
How moveBuddha rated J.E. Ladd & Son Transfer
J.E. Ladd & Son Transfer earns a 4.1/5 composite rating based on moveBuddha's editorial rating categories. Each category is rated independently by moveBuddha's research team and measures a different aspect of mover quality.
| Rating category | J.E. Ladd & Son Transfer | What it measures |
|---|---|---|
| Industry experience | 5/5 | Years in operation, fleet size & locations |
| Review quality | 4.16/5 | Volume & sentiment of customer reviews |
| Customer service | 3/5 | Communication clarity & crew professionalism |
| Quote accuracy | 4.14/5 | Estimate vs. final invoice on sample moves |
| Google reviews | 4.5/5 | Google Business Profile rating & review volume |
| Yelp reviews | 5/5 | Yelp rating & review volume |
| BBB | 4.56/5 | The company's BBB letter grade (A–F) & complaint resolution history (translated to a corresponding numerical score) |
| Brand | 3.5/5 | Market presence & industry recognition |
Our summary of J.E. Ladd & Son Transfer
Customers consistently praise J.E. Ladd & Son Transfer for their efficient service, professionalism, attentive care, and fair pricing. Out of 147 feedback entries, over 97% were positive, making them stand out among moving companies. Movers are recognized for careful handling of possessions, clear communication, and approachable, polite attitudes. Many reviewers experienced moves completed quickly and at or below the quoted price, highlighting both affordability and integrity. A handful of customers, less than 3%, cited issues with communication or coordination, with rare mentions of damaged items or inaccurate estimates as primary complaints. Compared to typical movers, customer input shows J.E. Ladd & Son Transfer reliably delivers stress-free, trustworthy service with a personal touch, often exceeding expectations.Ratings based on moveBuddha's research methodology, updated June 2026.
How much does J.E. Ladd & Son Transfer cost?
J.E. Ladd & Son Transfer does not publish standard hourly rates or flat-fee pricing publicly. Quote pricing depends on home size, distance, packing services, and time of year. To get an accurate estimate, request a quote directly or use moveBuddha's cost calculator below.
How does J.E. Ladd & Son Transfer compare to other Durham movers?
J.E. Ladd & Son Transfer ranks alongside the top full-service movers in Durham on moveBuddha's editorial scoring. The table below compares ratings, positive review rates, and years in business across the top Durham movers.
| Company | Our rating | Positive reviews | BBB | Quote |
|---|---|---|---|---|
4.52 |
85% | A+ | ||
|
4.56 |
53% | C | ||
|
4.58 |
82% | A | ||
|
4.5 |
83% | A+ | ||
|
4.42 |
93% | A+ | ||
|
4.38 |
78% | A+ | ||
|
4.56 |
94% | A+ | ||
|
4.36 |
93% | B | ||
|
4.42 |
43% | A | ||
|
4.56 |
94% | A+ |
How J.E. Ladd & Son Transfer's ratings compare to other Durham movers
J.E. Ladd & Son Transfer earns a higher-than-average Yelp rating (4.7/5) across the 27 movers analyzed in Durham, which carry an average Yelp rating of 3.5/5.
| Avg. Yelp Score | Total # of Movers | |
|---|---|---|
| J.E. Ladd & Son Transfer | 4.7/5 | -- |
| Durham movers | 3.5/5 | 27 movers |
| North Carolina movers | 3.5/5 | 116 movers |
Final verdict: J.E. Ladd & Son Transfer
J.E. Ladd & Son Transfer earns a 4.1/5 moveBuddha score with 97% positive customer reviews across 147 verified reviews. With 142 years in business, J.E. Ladd & Son Transfer is a solid option to consider for North Carolina moves.
Best for:
- Customers who value working with an established mover with long-standing industry experience
All ratings reflect moveBuddha's analysis updated June 2026, based on independent research and verified customer reviews.
FAQs about J.E. Ladd & Son Transfer
How does J.E. Ladd & Son Transfer's review score compare to other North Carolina movers?
J.E. Ladd & Son Transfer earns 97% positive customer reviews across 147 verified customer reviews. Its composite moveBuddha score is 4.1/5.
What services does J.E. Ladd & Son Transfer offer?
J.E. Ladd & Son Transfer is a full-service mover operating in North Carolina. Confirm specific services like packing, storage, and specialty item handling directly when requesting a quote.
Does J.E. Ladd & Son Transfer require a deposit?
Deposit requirements for J.E. Ladd & Son Transfer depend on the type and timing of your move. Most North Carolina full-service movers either require no deposit or a small holding deposit to secure your booking date. Confirm deposit terms directly when requesting your quote.
How long has J.E. Ladd & Son Transfer been in business?
J.E. Ladd & Son Transfer has been in business for 142 years, founded in 1884.
How do I choose the right Durham moving company?
To pick the best Durham mover, start with companies that have mostly positive customer reviews, valid licenses, and proper insurance. Get detailed moving quotes from at least 3 companies to compare services, pricing, and availability. Look for transparent pricing, clear communication, and verified track records of successful moves.
Thinking about booking J.E. Ladd & Son Transfer?
Compare J.E. Ladd & Son Transfer's quote against other top North Carolina movers. moveBuddha users save an average of 30% by comparing 3+ quotes before booking.
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